17 Replies Latest reply: May 6, 2012 9:47 PM by Andrew_Hart RSS

    Preview toggle in Lighting Effects crashes CS6 Beta

    Andrew_Hart Community Member

      I'm on Win7x64 Ultimate, 8GB RAM, GTX260-896 MB VRAM, latest drivers (296.10 released 13 Mar 2012).

       

      I can use, and save the results of using, Lighting Effects (only relatively small (< 4 MB) flat 16-bit TIFFs and flat JPEGs tried so far) with no apparent difficulties. However, any but the most limited use (not exceededing three on average - applied as a continuous toggle) of the Preview button invariably causes CS6 Beta to crash. This is the error message generated by Windows:

       

      "Adobe Photoshop CS6 has stopprd working

      Windows can check online for a solution to the problem.

      > Check online for a solution and close the program

      > Close the program

      Problem signature:

      Problem Event Name: APPCRASH

      Application Name: Photoshop.exe

      Application Version: 13.0.0.0

      Application Timestamp: 4f551de1

      Fault Module Name: MSVCR100.dll

      Fault Module Version: 10.0.40219.1

      Fault Module Timestamp: 4d5f034a

      Exception Code: c0000005

      Exception Offset: 000000000003c145

      OS Version: 6.1.7601.2.1.0.2561

      Locale ID: 3081

      Additional Information 1: 651f

      Additional Information 2: 651f7c834e2a84316ab24fc8b52f3652

      Additional Information 3: b579

      Additional Information 4: b579ee6e46c3f5067c4f88b754331731"

       

      This happens with all Basic, Normal and Advanced Drawing Modes in the "Advanced Settings" tab of the Graphics Processor Settings dialog in the Performance Tab of Preferences. Having ticked "Use Graphics Processor" and then clicked the "Advanced Settings" button, CS6 Beta tells me that Open CL is an available option (which is consistent with the release notes for the latest drivers) but because my graphics card is now about 4 or 5 years old, I have my doubts and so my testing  has included not selecting that option. However all tests have selected "Use Graphics Processor to Accelerate Computation".

       

      I was hoping that someone in the Adobe development team might be able to have a look at this issue for me? Please?

        • 1. Re: Preview toggle in Lighting Effects crashes CS6 Beta
          Andrew_Hart Community Member

          Continuing to experience this problem - this time applying the filter to a Smart Object layer in an 84 MB PSD file - crash occuring after just 3 toggles of the Preview button.

          Here is the summary and full report generated by NirSoft's AppCrashView (ver 1.11) program. It takes its info from the Windows WERs.

          Can anyone else reproduce this behaviour ?

           

          "Process File      : Photoshop.exe

          Event Name        : Stopped working

          Event Time        : 15/04/2012 11:14:50 AM

          User Name         : ash1

          Exception Code    : 0xc000041d

          Exception Offset  : 0x0003bfa0

          Fault Module Name : MSVCR100.dll

          Fault Module Version: 10.0.40219.1

          Process Path      : C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

          Report File Size  : 24,848

          Report File Path  : C:\Users\ash1\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_1b 8b58bdaa548d6e15719b3bab048eabd76d4c_0bc93b0e\Report.wer

          ==================================================

           

          Version=1

          EventType=APPCRASH

          EventTime=129789260908135188

          ReportType=2

          Consent=1

          ReportIdentifier=65b7a714-8698-11e1-8101-e0cb4e0158b2

          IntegratorReportIdentifier=65b7a713-8698-11e1-8101-e0cb4e0158b2

          Response.type=4

          Sig[0].Name=Application Name

          Sig[0].Value=Photoshop.exe

          Sig[1].Name=Application Version

          Sig[1].Value=13.0.0.0

          Sig[2].Name=Application Timestamp

          Sig[2].Value=4f551de1

          Sig[3].Name=Fault Module Name

          Sig[3].Value=MSVCR100.dll

          Sig[4].Name=Fault Module Version

          Sig[4].Value=10.0.40219.1

          Sig[5].Name=Fault Module Timestamp

          Sig[5].Value=4d5f034a

          Sig[6].Name=Exception Code

          Sig[6].Value=c000041d

          Sig[7].Name=Exception Offset

          Sig[7].Value=000000000003bfa0

          DynamicSig[1].Name=OS Version

          DynamicSig[1].Value=6.1.7601.2.1.0.256.1

          DynamicSig[2].Name=Locale ID

          DynamicSig[2].Value=3081

          DynamicSig[22].Name=Additional Information 1

          DynamicSig[22].Value=5bd8

          DynamicSig[23].Name=Additional Information 2

          DynamicSig[23].Value=5bd849b86497feb978496e03527c669c

          DynamicSig[24].Name=Additional Information 3

          DynamicSig[24].Value=962e

          DynamicSig[25].Name=Additional Information 4

          DynamicSig[25].Value=962e959bbf98fe94a144f2382e80f5ea

          UI[2]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

          UI[3]=Adobe Photoshop CS6 has stopped working

          UI[4]=Windows can check online for a solution to the problem.

          UI[5]=Check online for a solution and close the program

          UI[6]=Check online for a solution later and close the program

          UI[7]=Close the program

          LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

          LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

          LoadedModule[2]=C:\Windows\system32\kernel32.dll

          LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll

          LoadedModule[4]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.760 1.17514_none_2b24536c71ed437a\gdiplus.dll

          LoadedModule[5]=C:\Windows\system32\msvcrt.dll

          LoadedModule[6]=C:\Windows\system32\USER32.dll

          LoadedModule[7]=C:\Windows\system32\GDI32.dll

          LoadedModule[8]=C:\Windows\system32\LPK.dll

          LoadedModule[9]=C:\Windows\system32\USP10.dll

          LoadedModule[10]=C:\Windows\system32\ole32.dll

          LoadedModule[11]=C:\Windows\system32\RPCRT4.dll

          LoadedModule[12]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ExtendScript.dll

          LoadedModule[13]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll

          LoadedModule[14]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ScCore.dll

          LoadedModule[15]=C:\Windows\system32\SHELL32.dll

          LoadedModule[16]=C:\Windows\system32\SHLWAPI.dll

          LoadedModule[17]=C:\Windows\system32\mscms.dll

          LoadedModule[18]=C:\Windows\system32\USERENV.dll

          LoadedModule[19]=C:\Windows\system32\profapi.dll

          LoadedModule[20]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCP100.dll

          LoadedModule[21]=C:\Windows\system32\OPENGL32.dll

          LoadedModule[22]=C:\Windows\system32\ADVAPI32.dll

          LoadedModule[23]=C:\Windows\SYSTEM32\sechost.dll

          LoadedModule[24]=C:\Windows\system32\GLU32.dll

          LoadedModule[25]=C:\Windows\system32\DDRAW.dll

          LoadedModule[26]=C:\Windows\system32\DCIMAN32.dll

          LoadedModule[27]=C:\Windows\system32\SETUPAPI.dll

          LoadedModule[28]=C:\Windows\system32\CFGMGR32.dll

          LoadedModule[29]=C:\Windows\system32\OLEAUT32.dll

          LoadedModule[30]=C:\Windows\system32\DEVOBJ.dll

          LoadedModule[31]=C:\Windows\system32\dwmapi.dll

          LoadedModule[32]=C:\Windows\system32\WS2_32.dll

          LoadedModule[33]=C:\Windows\system32\NSI.dll

          LoadedModule[34]=C:\Windows\system32\WINSPOOL.DRV

          LoadedModule[35]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\cg.dll

          LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\cgGL.dll

          LoadedModule[37]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\adbeape.dll

          LoadedModule[38]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.616 1_none_08e61857a83bc251\MSVCR90.dll

          LoadedModule[39]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.616 1_none_08e61857a83bc251\MSVCP90.dll

          LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AdobeOwl.dll

          LoadedModule[41]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ahclient.dll

          LoadedModule[42]=C:\Windows\system32\WININET.dll

          LoadedModule[43]=C:\Windows\system32\Normaliz.dll

          LoadedModule[44]=C:\Windows\system32\iertutil.dll

          LoadedModule[45]=C:\Windows\system32\urlmon.dll

          LoadedModule[46]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\amtlib.dll

          LoadedModule[47]=C:\Windows\system32\WINHTTP.dll

          LoadedModule[48]=C:\Windows\system32\webio.dll

          LoadedModule[49]=C:\Windows\system32\IPHLPAPI.DLL

          LoadedModule[50]=C:\Windows\system32\WINNSI.DLL

          LoadedModule[51]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AXEDOMCore.dll

          LoadedModule[52]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MPS.dll

          LoadedModule[53]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\PlugPlug.dll

          LoadedModule[54]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\tbb.dll

          LoadedModule[55]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AdobeLinguistic.dll

          LoadedModule[56]=C:\Windows\system32\PSAPI.DLL

          LoadedModule[57]=C:\Windows\system32\IMM32.DLL

          LoadedModule[58]=C:\Windows\system32\MSCTF.dll

          LoadedModule[59]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\tbbmalloc.dll

          LoadedModule[60]=C:\Windows\system32\VERSION.dll

          LoadedModule[61]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1d f_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll

          LoadedModule[62]=C:\Windows\system32\CRYPTBASE.dll

          LoadedModule[63]=C:\Windows\system32\uxtheme.dll

          LoadedModule[64]=C:\Windows\system32\STI.DLL

          LoadedModule[65]=C:\Windows\system32\CLBCatQ.DLL

          LoadedModule[66]=C:\Windows\system32\CRYPTSP.dll

          LoadedModule[67]=C:\Windows\system32\rsaenh.dll

          LoadedModule[68]=C:\Windows\system32\RpcRtRemote.dll

          LoadedModule[69]=C:\Windows\system32\wiatrace.dll

          LoadedModule[70]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.dll

          LoadedModule[71]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\PSViews.dll

          LoadedModule[72]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\PSArt.dll

          LoadedModule[73]=C:\Windows\system32\c_g18030.dll

          LoadedModule[74]=C:\Windows\system32\MSIMG32.dll

          LoadedModule[75]=C:\Windows\system32\apphelp.dll

          LoadedModule[76]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\Extensions\FastCore.8BX

          LoadedModule[77]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\Extensions\MMXCore.8BX

          LoadedModule[78]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\libmmd.dll

          LoadedModule[79]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\Extensions\MultiProcessor Support.8BX

          LoadedModule[80]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\PLUGIN.dll

          LoadedModule[81]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\ADM\ADMPlugin.apl

          LoadedModule[82]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AdobeXMP.dll

          LoadedModule[83]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\File Formats\Dicom.8BI

          LoadedModule[84]=C:\Windows\system32\WSOCK32.dll

          LoadedModule[85]=C:\Windows\system32\NETAPI32.dll

          LoadedModule[86]=C:\Windows\system32\netutils.dll

          LoadedModule[87]=C:\Windows\system32\srvcli.dll

          LoadedModule[88]=C:\Windows\system32\wkscli.dll

          LoadedModule[89]=C:\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats\Camera Raw.8bi

          LoadedModule[90]=C:\Windows\system32\wbem\wbemprox.dll

          LoadedModule[91]=C:\Windows\system32\wbemcomn.dll

          LoadedModule[92]=C:\Windows\system32\wbem\wbemsvc.dll

          LoadedModule[93]=C:\Windows\system32\wbem\fastprox.dll

          LoadedModule[94]=C:\Windows\system32\NTDSAPI.dll

          LoadedModule[95]=C:\Windows\system32\ntmarta.dll

          LoadedModule[96]=C:\Windows\system32\WLDAP32.dll

          LoadedModule[97]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\BIB.dll

          LoadedModule[98]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\BIBUtils.dll

          LoadedModule[99]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ACE.dll

          LoadedModule[100]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AGM.dll

          LoadedModule[101]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\CoolType.dll

          LoadedModule[102]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AXE8SharedExpat.dll

          LoadedModule[103]=C:\Windows\system32\icm32.dll

          LoadedModule[104]=C:\Windows\System32\msxml6.dll

          LoadedModule[105]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AdobePIP.dll

          LoadedModule[106]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\LogSession.dll

          LoadedModule[107]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\WRServices.dll

          LoadedModule[108]=C:\Program Files\Common Files\Adobe\Linguistics\6.0\Providers\Plugins2\AdobeHunspellPlugin\AdobeHunspellPlugin.dl l

          LoadedModule[109]=C:\Program Files\Common Files\Adobe\Linguistics\6.0\Providers\Plugins2\WRLiloPlugin1.3\WRLiloPlugin.dll

          LoadedModule[110]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\Extensions\ScriptingSupport.8li

          LoadedModule[111]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ScriptUIFlex.dll

          LoadedModule[112]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\adobe_caps.dll

          LoadedModule[113]=C:\Windows\system32\WindowsCodecs.dll

          LoadedModule[114]=C:\Windows\system32\WTSAPI32.dll

          LoadedModule[115]=C:\Windows\system32\WINSTA.dll

          LoadedModule[116]=C:\Windows\system32\EhStorShell.dll

          LoadedModule[117]=C:\Windows\system32\PROPSYS.dll

          LoadedModule[118]=C:\Windows\System32\cscui.dll

          LoadedModule[119]=C:\Windows\System32\CSCDLL.dll

          LoadedModule[120]=C:\Windows\system32\CSCAPI.dll

          LoadedModule[121]=C:\Windows\system32\ntshrui.dll

          LoadedModule[122]=C:\Windows\system32\slc.dll

          LoadedModule[123]=C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll

          LoadedModule[124]=C:\Windows\system32\SXS.DLL

          LoadedModule[125]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\aif_core.dll

          LoadedModule[126]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\aif_ogl.dll

          LoadedModule[127]=C:\Windows\system32\nvoglv64.DLL

          LoadedModule[128]=C:\Windows\system32\WINTRUST.dll

          LoadedModule[129]=C:\Windows\system32\CRYPT32.dll

          LoadedModule[130]=C:\Windows\system32\MSASN1.dll

          LoadedModule[131]=C:\Program Files\Common Files\Adobe\APE\3.3\adbeapeengine.dll

          LoadedModule[132]=C:\Windows\system32\OLEACC.dll

          LoadedModule[133]=C:\Windows\system32\COMDLG32.dll

          LoadedModule[134]=C:\Windows\system32\WINMM.dll

          LoadedModule[135]=C:\Windows\system32\msi.dll

          LoadedModule[136]=C:\Windows\system32\DSOUND.dll

          LoadedModule[137]=C:\Windows\system32\POWRPROF.dll

          LoadedModule[138]=C:\Windows\system32\DNSAPI.dll

          LoadedModule[139]=C:\Windows\system32\dbghelp.dll

          LoadedModule[140]=C:\Windows\system32\mlang.dll

          LoadedModule[141]=C:\Windows\system32\Secur32.dll

          LoadedModule[142]=C:\Windows\system32\SSPICLI.DLL

          LoadedModule[143]=C:\Windows\system32\credssp.dll

          LoadedModule[144]=C:\Windows\system32\schannel.DLL

          LoadedModule[145]=C:\Windows\system32\MMDevAPI.DLL

          LoadedModule[146]=C:\Windows\system32\wdmaud.drv

          LoadedModule[147]=C:\Windows\system32\ksuser.dll

          LoadedModule[148]=C:\Windows\system32\AVRT.dll

          LoadedModule[149]=C:\Windows\system32\AUDIOSES.DLL

          LoadedModule[150]=C:\Windows\system32\msacm32.drv

          LoadedModule[151]=C:\Windows\system32\MSACM32.dll

          LoadedModule[152]=C:\Windows\system32\midimap.dll

          LoadedModule[153]=C:\Windows\system32\mswsock.dll

          LoadedModule[154]=C:\Windows\System32\wshtcpip.dll

          LoadedModule[155]=C:\Windows\System32\wship6.dll

          LoadedModule[156]=C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\lib\ServiceManager-Launcher_x64.dll

          LoadedModule[157]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\updaternotifications.dll

          LoadedModule[158]=C:\Windows\system32\taskschd.dll

          LoadedModule[159]=C:\Windows\system32\wpdshext.dll

          LoadedModule[160]=C:\Windows\System32\shdocvw.dll

          LoadedModule[161]=C:\Windows\System32\ieframe.dll

          LoadedModule[162]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\data_flow.dll

          LoadedModule[163]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\image_runtime.dll

          LoadedModule[164]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\image_flow.dll

          LoadedModule[165]=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\Plug-Ins\3D Engines\Photoshop3DEngine.8BI

          FriendlyEventName=Stopped working

          ConsentKey=APPCRASH

          AppName=Adobe Photoshop CS6

          AppPath=C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe"

          • 2. Re: Preview toggle in Lighting Effects crashes CS6 Beta
            IceflowStudios ACP

            If you're feeling adventurous, it looks like there are beta drivers that were released a few days ago for your card. It brings more OpenGL support: http://www.geforce.com/drivers/results/43560

            • 3. Re: Preview toggle in Lighting Effects crashes CS6 Beta
              Andrew_Hart Community Member

              Thank you , Howard.

              I'll have a look at what the release notes say.

              However, since eyerything else Open GL related seems to be working, I doubt that my latest "release" drivers are causing the problem.

              • 4. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                IceflowStudios ACP

                It's very possible that it may not help, but it might be worth a shot. I wish I knew what all the mumbo-jumbo in the crash logs meant.

                • 5. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                  Andrew_Hart Community Member

                  Howard Pinsky wrote:

                   

                  I wish I knew what all the mumbo-jumbo in the crash logs meant.

                  Pretty meaningless to me as well.

                   

                  That's why my initial post was directed primarily at the Adobe CS6 Beta development team.

                   

                  It's early days yet, but I hope it's not beyond their ability to help.

                  • 6. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                    Andrew_Hart Community Member

                    Still experiencing these crashes. Sure would appreciate some assistance from Adobe personnel.

                     

                    I've even tried Lighting Effects with my old GTX260 x64 driver Version 197_45 released on 13 April 2010 which had worked without a hitch on CS5 - no go.

                     

                    PsCS6 Beta x64 still crashes (in Basic, Normal and Advanced Drawing modes of Advanced Settings) when toggling the Preview button in Lighting Effects, and generates exactly the same error message. Here it is again:

                     

                    "Problem signature:

                    Problem Event Name: APPCRASH

                    Application Name: Photoshop.exe

                    Application Version: 13.0.0.0

                    Application Timestamp: 4f551de1

                    Fault Module Name: MSVCR100.dll

                    Fault Module Version: 10.0.40219.1

                    Fault Module Timestamp: 4d5f034a

                    Exception Code: c0000005

                    Exception Offset: 000000000003c145

                    OS Version: 6.1.7601.2.1.0.2561

                    Locale ID: 3081

                    Additional Information 1: 651f

                    Additional Information 2: 651f7c834e2a84316ab24fc8b52f3652

                    Additional Information 3: b579

                    Additional Information 4: b579ee6e46c3f5067c4f88b754331731"

                     

                    The culprit Fault Module is always MSVCR100.dll. Would not have a clue what this dll controls, but surely someone at Adobe must have some idea?

                    • 7. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                      Pattie F Adobe Employee

                      It really feels like a video board or driver related problem, but we'd need your system information to take a look (Photoshop Help>System Info). If you disable the GPU  by unchecking "use graphics processor" option in the system preferences>performance, does it still crash? I realize you want to use the GPU features but this may help give us clues.

                       

                      Can you cut and paste your system info into this thread? 

                       

                      Pattie

                      • 8. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                        Andrew_Hart Community Member

                        Pattie

                         

                        Thank you for taking an interest in my problem.

                         

                        To answer your questions:

                         

                        No, I am not using Vista - as my original post said, I'm on Win 7 x64 Ultimate using the latest drivers (296.10) for my GTX260 video card.

                        Unchecking "use graphics processor" removes the availability of the Lighting Effects filter (greyed-out) - so no joy there.

                        My system information follows below: Please note that normally I have Open GL enabled and set to Advanced Driver Mode (this is where the PsCS6 Beta installation set it by dedault) but with Use Open CL unchecked. Nor does checking "Use Graphics Processor" but unchecking "Use Graphics Processor to Accelerate Computation" stop the crashes. And, as I've said in my previous posts, I gave tested all Basic, Normal and Advanced Driver Modes.

                         

                        Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64

                        Operating System: Windows 7 64-bit

                        Version: 6.1 Service Pack 1

                        System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                        Physical processor count: 4

                        Processor speed: 2675 MHz

                        Built-in memory: 4094 MB

                        Free memory: 2256 MB

                        Memory available to Photoshop: 3497 MB

                        Memory used by Photoshop: 71 %

                        Image tile size: 128K

                        Image cache levels: 4

                        OpenGL Drawing: Disabled.

                        OpenGL Drawing Mode: Basic

                        OpenGL Allow Normal Mode: True.

                        OpenGL Allow Advanced Mode: True.

                        OpenGL Allow Old GPUs: Not Detected.

                        Video Card Vendor: NVIDIA Corporation

                        Video Card Renderer: GeForce GTX 260/PCIe/SSE2

                        Display: 1

                        Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

                        Video Card Number: 1

                        Video Card: NVIDIA GeForce GTX 260

                        OpenCL Version:

                        Driver Version: 8.17.12.9610

                        Driver Date: 20120229000000.000000-000

                        Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                        Video Mode: 1920 x 1200 x 4294967296 colors

                        Video Card Caption: NVIDIA GeForce GTX 260

                        Video Card Memory: 896 MB

                        Video Rect Texture Size: 8192

                        Serial number: Tryout Version

                        Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                        Temporary file path: C:\Users\ash1\AppData\Local\Temp\

                        Photoshop scratch has async I/O enabled

                        Scratch volume(s):

                          P:\, 25.0G, 24.9G free

                          J:\, 25.0G, 24.0G free

                        Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                        Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                        Additional Plug-ins folder: not set

                         

                        Installed components:

                           A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                           ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                           adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                           AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                           AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                           AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                           AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642  

                           AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                           AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                           AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                           adobe_caps.dll   Adobe CAPS   5,0,10,0  

                           AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                           ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                           aif_core.dll   AIF   3.0   62.490293

                           aif_ocl.dll   AIF   3.0   62.490293

                           aif_ogl.dll   AIF   3.0   62.490293

                           amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                           ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                           AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                           AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                           Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                           BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                           boost_date_time.dll   DVA Product   6.0.0  

                           boost_signals.dll   DVA Product   6.0.0  

                           boost_system.dll   DVA Product   6.0.0  

                           boost_threads.dll   DVA Product   6.0.0  

                           cg.dll   NVIDIA Cg Runtime   3.0.00007  

                           cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                           CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                           CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                           data_flow.dll   AIF   3.0   62.490293

                           dvaaudiodevice.dll   DVA Product   6.0.0  

                           dvacore.dll   DVA Product   6.0.0  

                           dvamarshal.dll   DVA Product   6.0.0  

                           dvamediatypes.dll   DVA Product   6.0.0  

                           dvaplayer.dll   DVA Product   6.0.0  

                           dvatransport.dll   DVA Product   6.0.0  

                           dvaunittesting.dll   DVA Product   6.0.0  

                           dynamiclink.dll   DVA Product   6.0.0  

                           ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                           FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                           filter_graph.dll   AIF   3.0   62.490293

                           hydra_filters.dll   AIF   3.0   62.490293

                           icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                           icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                           image_compiler.dll   AIF   3.0   62.490293

                           image_flow.dll   AIF   3.0   62.490293

                           image_runtime.dll   AIF   3.0   62.490293

                           JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                           libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                           libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                           LogSession.dll   LogSession   2.1.2.1640  

                           mediacoreif.dll   DVA Product   6.0.0  

                           MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                           msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                           msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                           msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                           msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                           msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                           msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                           msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                           msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                           pdfsettings.dll   Adobe PDFSettings   1.04  

                           Photoshop.dll   Adobe Photoshop CS6   CS6  

                           Plugin.dll   Adobe Photoshop CS6   CS6  

                           PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                           PSArt.dll   Adobe Photoshop CS6   CS6  

                           PSViews.dll   Adobe Photoshop CS6   CS6  

                           SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                           ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                           tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                           tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                           TfFontMgr.dll   FontMgr   9.3.0.113  

                           TfKernel.dll   Kernel   9.3.0.113  

                           TFKGEOM.dll   Kernel Geom   9.3.0.113  

                           TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                           updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                           WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                           wu3d.dll   U3D Writer   9.3.0.113  

                         

                         

                        Required plug-ins:

                         

                           3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Accented Edges 13.0

                           Adaptive Wide Angle 13.0

                           ADM 3.11x01

                           Angled Strokes 13.0

                           Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Bas Relief 13.0

                           BMP 13.0

                           Camera Raw 7.0

                           Chalk & Charcoal 13.0

                           Charcoal 13.0

                           Chrome 13.0

                           Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Color Halftone 13.0

                           Colored Pencil 13.0

                           CompuServe GIF 13.0

                           Conté Crayon 13.0

                           Craquelure 13.0

                           Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Crop and Straighten Photos Filter 13.0

                           Crosshatch 13.0

                           Crystallize 13.0

                           Cutout 13.0

                           Dark Strokes 13.0

                           De-Interlace 13.0

                           Dicom 13.0

                           Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Diffuse Glow 13.0

                           Displace 13.0

                           Dry Brush 13.0

                           Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Embed Watermark 4.0

                           Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Extrude 13.0

                           FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Fibers 13.0

                           Film Grain 13.0

                           Filter Gallery 13.0

                           Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Fresco 13.0

                           Glass 13.0

                           Glowing Edges 13.0

                           Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Grain 13.0

                           Graphic Pen 13.0

                           Halftone Pattern 13.0

                           HDRMergeUI 13.0

                           IFF Format 13.0

                           Ink Outlines 13.0

                           JPEG 2000 13.0

                           Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Lens Blur 13.0

                           Lens Correction 13.0

                           Lens Flare 13.0

                           Liquify 13.0

                           Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Mezzotint 13.0

                           Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Mosaic Tiles 13.0

                           Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Neon Glow 13.0

                           Note Paper 13.0

                           NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Ocean Ripple 13.0

                           Oil Paint 13.0

                           OpenEXR 13.0

                           Paint Daubs 13.0

                           Palette Knife 13.0

                           Patchwork 13.0

                           Paths to Illustrator 13.0

                           PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Photocopy 13.0

                           Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Pinch 13.0

                           Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Plaster 13.0

                           Plastic Wrap 13.0

                           PNG 13.0

                           Pointillize 13.0

                           Polar Coordinates 13.0

                           Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Poster Edges 13.0

                           Radial Blur 13.0

                           Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Read Watermark 4.0

                           Reticulation 13.0

                           Ripple 13.0

                           Rough Pastels 13.0

                           Save for Web 13.0

                           ScriptingSupport 13.0

                           Shear 13.0

                           Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Smart Blur 13.0

                           Smudge Stick 13.0

                           Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Spatter 13.0

                           Spherize 13.0

                           Sponge 13.0

                           Sprayed Strokes 13.0

                           Stained Glass 13.0

                           Stamp 13.0

                           Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Sumi-e 13.0

                           Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Targa 13.0

                           Texturizer 13.0

                           Tiles 13.0

                           Torn Edges 13.0

                           Twirl 13.0

                           U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Underpainting 13.0

                           Vanishing Point 13.0

                           Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Water Paper 13.0

                           Watercolor 13.0

                           Wave 13.0

                           Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           Wind 13.0

                           Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                           ZigZag 13.0

                         

                        Optional and third party plug-ins: NONE

                         

                        Plug-ins that failed to load: NONE

                        Flash:

                           Mini Bridge

                           Kuler

                        Installed TWAIN devices: NONE

                        • 9. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                          Andrew_Hart Community Member

                          Pattie

                           

                          Any luck with tracking down my issue?

                           

                          Just to try and narrow the possible causes, I went back to a previous image of my C:\ drive containing just PsCs5 and my old 197.45 nVidia drivers, uninstalled those drivers (using the nVidia uninstaller, rebooting into Safe Mode, cleaning up any stragglers with Driver Sweeper 3.0.2 (latest version)) rebooting into normal Win7, installing the latest nVidia drivers (296.10) and only then installing PsCS6 Beta. Previously, I had first installed PsCS6 Beta, then uninstalled the 197.45 drivers and subsequently installed the 296.10 drivers.

                           

                          Unfortunarely, I am still experiencing the Ps crashes when using the Preview toggle in Lighting Effects, but the Windows error message has changed slightly. The only difference is where you see the the "or" reference - which indicates the changes. The error message, however, still lays the blame on MSVCR100.dll as the fault module. Is this something the Beta installed? The old and modified error message follows:

                           

                          Problem signature:

                          Problem Event Name: APPCRASH

                          Application Name: Photoshop.exe

                          Application Version: 13.0.0.0

                          Application Timestamp: 4f551de1

                          Fault Module Name: MSVCR100.dll

                          Fault Module Version: 10.0.40219.1

                          Fault Module Timestamp: 4d5f034a

                          Exception Code: c0000005

                          Exception Offset: 000000000003c145 or 3bfa0

                          OS Version: 6.1.7601.2.1.0.2561

                          Locale ID: 3081

                          Additional Information 1: 651f

                          Additional Information 2: 651f7c834e2a84316ab24fc8b52f3652

                          Additional Information 3: b579 or b680

                          Additional Information 4: b579ee6e46c3f5067c4f88b754331731 or b6806ad0113b76590ca2e99a508031ce

                           

                          Regardless, I really want to resolve this as I see Lighting Effects as something I will very much want to use in the future.

                          • 10. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                            Pattie F Adobe Employee

                            I have forwarded this on to the experts for review-  stay tuned.

                             

                            Pattie

                            • 11. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                              Andrew_Hart Community Member

                              Thanks Pattie.

                               

                              Would you please pass on the following information to your experts in case it may assist.

                               

                              Two (2) different versions of "msvcr100.dll" (the file said by the Windows error message to be the fault for the crash of PsCS6 Beta when toggling Preview in the Lighting Effects filter when running PsCS6 (x64) on my Win 7 (x64) Ultimate system) were indeed installed by the PsCS6 Beta install program in the following 5 locations:

                               

                              C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\  (File version 10.0.40219.1)

                              C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\  (File version 10.0.40219.1)

                              C:\Program Files (x86)\Adobe\Adobe Bridge CS6\  (File version 10.0.40219.1)

                              C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\  (File version 10.0.40219.1)

                              C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\  (File version 10.0.31118.1)

                               

                              "msvcr100.dll" also appears to be a part of the standard install (in 2 locations) in a Win 7 (x64) Ultimate operating system. The Date Modified and Date Created time stamps in each location are shown as 11 June 2011, which predates my fresh reinstall of the PsCS6 Beta on 25 April 2012 (on an image of my C:\ drive upon which there had never been any previous installation of the PsCS6 Beta).  The 2 Windows locations of "msvcr100.dll" occur in the following locations:

                               

                              C:\Windows\System32\   (File version 10.0.40219.325) - Note: this is a later version than any of those installed by Adobe

                              C:\Windows\SysWOW64\   (File version 10.0.40219.325) - Note: this is a later version than any of those installed by Adobe

                              • 12. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                                Pattie F Adobe Employee

                                Can you send me a link to a file that causes a crash and indicate the steps needed to make it crash? Maybe if we can reproduce it here it will be easier to debug. I will share your information above.

                                 

                                thanks-

                                Pattie

                                • 13. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                                  Andrew_Hart Community Member

                                  Yes, I can send you a link if you can tell me how. I cannot get yousendit to work for free anymore - they keep requiring me to sign up for an account and I won't do that.

                                   

                                  The problem occurs with all TIFF and JPG files of all sizes - I have downrezed one of the 23 MB TIFF files I have had problems with to an 800x600 (approx) JPG file which is a now l little under 700 KB - hope this is not too big. I have tested Lighting Effects on this file and confirm that it also triggers the crash.

                                   

                                  To invoke the crash, simply open the file in PsCS6 Beta, invoke Lighting Effects, and without doing anything more (it will have opened one spot light by default), simply toggle the Preview button a few times with a, say, 5 second delay between each toggle. It crashed for me after the third toggle with the downrezed JPG.

                                   

                                  Look forward to receiving an alternate method of supplying you with a link to my file, assuming you still want it after the above explanation.

                                  • 14. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                                    PECourtejoie ACP

                                    Andrew, please do send a private message to Pattie, and give her your email address.

                                     

                                    There are alternatives to yousendit for the bug files, as described in this FAQ: http://forums.adobe.com/thread/963427?tstart=0

                                    • 15. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                                      Andrew_Hart Community Member

                                      Thanks, Pierre, for the FAQ link.

                                       

                                      I have emailed Pattie a copy of the file as requested in her PM to me.

                                      • 16. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                                        Pattie F Adobe Employee

                                        Got the file Andrew. We are looking at it-

                                        Pattie

                                        • 17. Re: Preview toggle in Lighting Effects crashes CS6 Beta
                                          Andrew_Hart Community Member

                                          Pattie,

                                           

                                          Before the Beta forum closes down, have you had any luck in resolving my problem?