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Where are you trying to save the install files too? Do you receive any error messages besides the download assistant just not proceeding with the download?
Alternately you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.
We are downloading and Installing to the default drive, and no other error messages are being received.
We’ve read through the Knowledgebase, googled the problem, my husband (I.T. specialist) has spent a goodly portion of time going through it, and we’ve pretty much come to the conclusion that the ADA simply doesn’t like my son’s computer. Unless you have a solution, we will bite the bullet and cancel our download purchase, and go out and buy the cd’s.
Thanks for any help you can give.
Will without an error message I don't have any suggestions which I can really make. You can try the link for the direct download I offered earlier or you can also download the install files on another computer and then copy them to your son's computer via a USB drive.
Thanks for your help. I eventually managed to download the trial version, using the direct download link, onto my personal pc... then copied it over. Just in time for the registration to come through, so now we can upgrade!
Better late than never. Thanks again!
Excellent great to hear Becky74!