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1. Re: Old version of Photoshop vs. Windows 7 operating system
Jeff A WrightApr 15, 2012 12:59 PM (in response to muddyna)
To qualify for the upgrade pricing for Photoshop Elements you would need to have a previous version of Photoshop Elements.
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2. Re: Old version of Photoshop vs. Windows 7 operating system
Ann-Marie Apr 25, 2012 3:39 PM (in response to muddyna)I have a similar problem. I had Adobe Photoshop 5.0. I upgraded to CS3 all on my old machine. Now I have a new machine with Windows 7. I can't install the CS3 upgrade because it asks for the serial number of my previous version which I have, but it doesn't allow me to enter a serial number for Photoshop 5.0. So I figured I would install 5.0 first, then install the CS3 upgrade. I can't install 5.0 on Windows 7. There has to be a way for me to use the CS3 that I purchased.
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3. Re: Old version of Photoshop vs. Windows 7 operating system
Jeff A WrightApr 25, 2012 3:50 PM (in response to Ann-Marie)
Ann-Marie this is likely because Photoshop 5.0 did not qualify for the upgrade to Creative Suite 3 unless there was some type of a special offer at the time. You are welcome to contact our support team though and they can determine if you qualify to have the requirement to enter a previous version serial number overridden or not. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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4. Re: Old version of Photoshop vs. Windows 7 operating system
Ann-Marie Apr 25, 2012 3:55 PM (in response to Jeff A Wright)Thanks. I don't know how I did this the first time around though. I don't see any record on my account for another upgrade prior to CS3. I'm pretty certain that I went directly from Photoshop 5.0 to CS3. Do you think it worked because I had 5.0 already installed? I don't want to go through the pain of gettig some sort of 32-bit emulator on my machine to install 5.0 if it isn't going to even work. What do you think?
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5. Re: Old version of Photoshop vs. Windows 7 operating system
Jeff A WrightApr 25, 2012 4:06 PM (in response to Ann-Marie)
I would just contact the support team. They can look at your previous records and see if/when we provided some type of an exception to allow the CS3 installation to be completed. Even if you had Photoshop 5.0 installed Creative Suite 3 would not see it is an eligible product.
If I recall properly from that time period you would need either Photoshop CS or possibly Photoshop 7. We typically provide upgrades for up to 3 versions back. This allows our customers to have time to consider when they are ready to upgrade their product.
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6. Re: Old version of Photoshop vs. Windows 7 operating system
Ann-Marie Apr 25, 2012 4:44 PM (in response to Jeff A Wright)Unfortunately they wouldn't help me because I was calling about an old product. Maybe I'll try again.
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7. Re: Old version of Photoshop vs. Windows 7 operating system
Jeff A WrightApr 25, 2012 4:47 PM (in response to Ann-Marie)
Yea they might possibly deny your unlocking request but assuming they can locate a qualifying version or reason they should provide support for CS3 for this type of issue. You will want to ask to have your copy of Creative Suite 3 unlocked.