3 Replies Latest reply on Apr 15, 2012 9:23 PM by klc8878

    I have problems downloading my ebooks please help

    klc8878

      I have been downloading my ebooks successfully through ADE all along.

       

      But two days ago, I bought a couple of books, and could not download.  When I clicked to download, I got an error msg:  "Error getting license.  SErver communication problem,  E_Adept_IO"

       

      This error msg occurred only with books from a specific ebook seller.  And only recently.  I had no problems downloading books from this site previously. 

       

      After I got the error msg, I experimented with downloading books from another ebook seller, and also from the Adobe sample libary. I was able to download all these successfuly.

       

      Does anyone know what the error message means and how to resolve this.

       

      Thanks

        • 1. Re: I have problems downloading my ebooks please help
          cthh82

          I had the same problem trying to read a library E-book.

           

          Wierd - but i solved it by switching from my home wireless broadband to my personal hotspot (Iphone)

           

          Immediately worked like a charm and downloads the pdf using the acsm file.

           

          Scenario 1 Above is with my laptop (Lenovo).

           

          Scenario 2: When I transferred the purchase to my ipad, similar issue of "Document is unavailable at this time". Again, I switched to my hotspot and the thing authenticated.

           

          This whole episode is after i tried:

          1. restarting the computer,

          2. turning off antivirus,

          3. changing the clock time to 2 hours behind, and;

          4. contacting the Adobe support, who helpfully told me that ADE is free and hence they can only help with installing and logging into ADE (everything else had to be checked with the E-book developer) Mind you, this step 4 is the recommended final step.

           

          Good luck all and hope this helps.

          • 2. Re: I have problems downloading my ebooks please help
            klc8878 Level 1

            Hi

             

            Thanks v much. I tried Adobe helpdesk with very much the sane result.

             

            Let me try your suggestion over the wkend. I have to figure out how to tap

            on my phone as a wireless hotspot first. Currently its the other way around

            - my phone is tapping on my pc fibre network.

            • 3. Re: I have problems downloading my ebooks please help
              klc8878 Level 1

              I used my phone's network to download the book. It works.  Thanks so much

              for your help.