10 Replies Latest reply: Apr 23, 2012 11:47 PM by aochenglong RSS

    Bridge requires admin account?

    EssentialIngredient

      If I run Bridge under my own account I get the following:

       

      Problem signature:

        Problem Event Name:          BEX64

        Application Name:          Bridge.exe

        Application Version:          5.0.0.394

        Application Timestamp:          4f471c46

        Fault Module Name:          MMXCore.8BX_unloaded

        Fault Module Version:          0.0.0.0

        Fault Module Timestamp:          4f308138

        Exception Offset:          000007fee34e02a0

        Exception Code:          c0000005

        Exception Data:          0000000000000008

        OS Version:          6.1.7601.2.1.0.256.1

        Locale ID:          3081

        Additional Information 1:          b103

        Additional Information 2:          b10346665c041a0528be0621331ebdeb

        Additional Information 3:          50be

        Additional Information 4:          50be9ea65f9e84286e3f3e7d3cdd2f97

       

      Disabling the MMXCore plugin gets me a bit further but then it bombs out on the MultiProcessorSupport. With both of them disabled it runs but much slower.

      No problems running it as Administrator though.

       

      Windows 7 Ultimate 64 bit SP1

        • 1. Re: Bridge requires admin account?
          NormanPCN Community Member

          This happens to me also. It appears to be a bug in Bridge with a stray temp file created in the root folder of the system drive. If that folder is protected, Bridge must be run as administrator. Here is the thread I created on this topic.

          http://forums.adobe.com/message/4303312#4303312

           

          -Norman

          • 2. Re: Bridge requires admin account?
            aochenglong Adobe Employee

            Hi,

            Could you please send a crash dump to me(alonao@adobe.com)? That will help us indentify the exact issue. Below is the instruction about how to enable crash dump on Win7.

            1.Copy text below (Marked as blue color) to a text editor and save as a file with .reg extension.

             

            Windows Registry Editor Version 5.00

             

            [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]

            "DumpFolder"=hex(2):25,00,4c,00,4f,00,43,00,41,00,4c,00,41,00,50,00,50 ,00,44,\

            00,41,00,54,00,41,00,25,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00, 75,00,\

              6d,00,70,00,73,00,00,00

            "DumpCount"=dword:00000010

            "DumpType"=dword:00000001

            "CustomDumpFlags"=dword:00000000

             

            2.And then import the .reg file to the Win7 Registry by double clicking it.

             

            3.Attempt to launch Bridge. Once Bridge crash find the dump file from C:\Users\[username]\AppData\Local\CrashDumps folder.

             

            Any problem please let me know.

             

            Thanks

            Adobe Bridge QE

            Chenglong

            • 3. Re: Bridge requires admin account?
              01af Community Member

              Years ago, I had a similar issue with Bridge 1 or 2. Logged in as a regular (non-admin) user, I could start Bridge but some of the functions would refuse to work—but would work for an admin user. Resetting the preferences solved the issue for me.

              • 4. Re: Bridge requires admin account?
                aochenglong Adobe Employee

                Your problem looks same as Norman's (Please see http://forums.adobe.com/message/4303312#4303312). Could you please provide following information?

                -Did you never launch Bridge?

                -Did you change some settings like Norman’s description ?

                -Did you install Bridge by administer or not?

                -Did you try reinstalling PS to fix this?

                -If disable the MMXCore plug-in by removing MMXCore.8BX file from location below, does this still happen?

                C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Plug-Ins\

                -Can you paste your System Info here by going to Photoshop Help > System Info menu?

                 

                Thanks in advance.

                 

                Chenglong

                • 5. Re: Bridge requires admin account?
                  EssentialIngredient Community Member

                  -Did you never launch Bridge?

                  This was happening since the first attempt to launch after installation

                   

                  -Did you change some settings like Norman’s description ?

                  Never had a chance to

                   

                  -Did you install Bridge by administer or not?

                  I installed it under my own account, which has the admin rights but is not the administrator account. All other software, including CS5 has installed under the same account without any problems.

                   

                  -Did you try reinstalling PS to fix this?

                  No.

                   

                  -If disable the MMXCore plug-in by removing MMXCore.8BX file from location below, does this still happen?

                  C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Plug-Ins\

                  Please read the original post.

                   

                  -Can you paste your System Info here by going to Photoshop Help > System Info menu?

                   

                  Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64

                  Operating System: Windows 7 64-bit

                  Version: 6.1 Service Pack 1

                  System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                  Physical processor count: 4

                  Logical processor count: 8

                  Processor speed: 2833 MHz

                  Built-in memory: 12286 MB

                  Free memory: 8992 MB

                  Memory available to Photoshop: 10993 MB

                  Memory used by Photoshop: 60 %

                  Image tile size: 128K

                  Image cache levels: 4

                  OpenGL Drawing: Enabled.

                  OpenGL Drawing Mode: Advanced

                  OpenGL Allow Normal Mode: True.

                  OpenGL Allow Advanced Mode: True.

                  OpenGL Allow Old GPUs: Not Detected.

                  Video Card Vendor: NVIDIA Corporation

                  Video Card Renderer: GeForce GTX 580/PCI/SSE2

                  Display: 2

                  Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

                  Display: 1

                  Display Bounds:=  top: 0, left: 1920, bottom: 1200, right: 3840

                  Video Card Number: 1

                  Video Card: NVIDIA GeForce GTX 580

                  OpenCL Unavailable

                  Driver Version: 8.17.12.9053

                  Driver Date: 20111217000000.000000-000

                  Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                  Video Mode: 1920 x 1200 x 4294967296 colors

                  Video Card Caption: NVIDIA GeForce GTX 580

                  Video Card Memory: 1536 MB

                  Video Rect Texture Size: 16384

                  Serial number: Tryout Version

                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                  Temporary file path: t:\temp.usr\

                  Photoshop scratch has async I/O enabled

                  Scratch volume(s):

                    S:\, 58.6G, 57.4G free

                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                  Additional Plug-ins folder: not set

                   

                   

                  Installed components:

                     A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                     ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                     adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                     AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                     AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                     AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                     AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642  

                     AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                     AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                     AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                     adobe_caps.dll   Adobe CAPS   5,0,10,0  

                     AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                     ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                     aif_core.dll   AIF   3.0   62.490293

                     aif_ocl.dll   AIF   3.0   62.490293

                     aif_ogl.dll   AIF   3.0   62.490293

                     amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                     ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                     AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                     AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                     Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                     BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                     boost_date_time.dll   DVA Product   6.0.0  

                     boost_signals.dll   DVA Product   6.0.0  

                     boost_system.dll   DVA Product   6.0.0  

                     boost_threads.dll   DVA Product   6.0.0  

                     cg.dll   NVIDIA Cg Runtime   3.0.00007  

                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                     CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                     CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                     data_flow.dll   AIF   3.0   62.490293

                     dvaaudiodevice.dll   DVA Product   6.0.0  

                     dvacore.dll   DVA Product   6.0.0  

                     dvamarshal.dll   DVA Product   6.0.0  

                     dvamediatypes.dll   DVA Product   6.0.0  

                     dvaplayer.dll   DVA Product   6.0.0  

                     dvatransport.dll   DVA Product   6.0.0  

                     dvaunittesting.dll   DVA Product   6.0.0  

                     dynamiclink.dll   DVA Product   6.0.0  

                     ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                     FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                     filter_graph.dll   AIF   3.0   62.490293

                     hydra_filters.dll   AIF   3.0   62.490293

                     icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                     icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                     image_compiler.dll   AIF   3.0   62.490293

                     image_flow.dll   AIF   3.0   62.490293

                     image_runtime.dll   AIF   3.0   62.490293

                     JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                     LogSession.dll   LogSession   2.1.2.1640  

                     mediacoreif.dll   DVA Product   6.0.0  

                     MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                     msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                     msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                     msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                     msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                     msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                     msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                     msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                     msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                     pdfsettings.dll   Adobe PDFSettings   1.04  

                     Photoshop.dll   Adobe Photoshop CS6   CS6  

                     Plugin.dll   Adobe Photoshop CS6   CS6  

                     PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                     PSArt.dll   Adobe Photoshop CS6   CS6  

                     PSViews.dll   Adobe Photoshop CS6   CS6  

                     SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                     ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                     tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                     TfFontMgr.dll   FontMgr   9.3.0.113  

                     TfKernel.dll   Kernel   9.3.0.113  

                     TFKGEOM.dll   Kernel Geom   9.3.0.113  

                     TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                     updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                     WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                     wu3d.dll   U3D Writer   9.3.0.113  

                   

                   

                   

                   

                  Required plug-ins:

                   

                   

                     3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Accented Edges 13.0

                     Adaptive Wide Angle 13.0

                     ADM 3.11x01

                     Angled Strokes 13.0

                     Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Bas Relief 13.0

                     BMP 13.0

                     Camera Raw 7.0

                     Chalk & Charcoal 13.0

                     Charcoal 13.0

                     Chrome 13.0

                     Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Color Halftone 13.0

                     Colored Pencil 13.0

                     CompuServe GIF 13.0

                     Conté Crayon 13.0

                     Craquelure 13.0

                     Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Crop and Straighten Photos Filter 13.0

                     Crosshatch 13.0

                     Crystallize 13.0

                     Cutout 13.0

                     Dark Strokes 13.0

                     De-Interlace 13.0

                     Dicom 13.0

                     Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Diffuse Glow 13.0

                     Displace 13.0

                     Dry Brush 13.0

                     Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Embed Watermark 4.0

                     Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Extrude 13.0

                     FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Fibers 13.0

                     Film Grain 13.0

                     Filter Gallery 13.0

                     Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Fresco 13.0

                     Glass 13.0

                     Glowing Edges 13.0

                     Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Grain 13.0

                     Graphic Pen 13.0

                     Halftone Pattern 13.0

                     HDRMergeUI 13.0

                     IFF Format 13.0

                     Ink Outlines 13.0

                     JPEG 2000 13.0

                     Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Lens Blur 13.0

                     Lens Correction 13.0

                     Lens Flare 13.0

                     Liquify 13.0

                     Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Mezzotint 13.0

                     Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Mosaic Tiles 13.0

                     Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Neon Glow 13.0

                     Note Paper 13.0

                     NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Ocean Ripple 13.0

                     Oil Paint 13.0

                     OpenEXR 13.0

                     Paint Daubs 13.0

                     Palette Knife 13.0

                     Patchwork 13.0

                     Paths to Illustrator 13.0

                     PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Photocopy 13.0

                     Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Pinch 13.0

                     Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Plaster 13.0

                     Plastic Wrap 13.0

                     PNG 13.0

                     Pointillize 13.0

                     Polar Coordinates 13.0

                     Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Poster Edges 13.0

                     Radial Blur 13.0

                     Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Read Watermark 4.0

                     Reticulation 13.0

                     Ripple 13.0

                     Rough Pastels 13.0

                     Save for Web 13.0

                     ScriptingSupport 13.0

                     Shear 13.0

                     Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Smart Blur 13.0

                     Smudge Stick 13.0

                     Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Spatter 13.0

                     Spherize 13.0

                     Sponge 13.0

                     Sprayed Strokes 13.0

                     Stained Glass 13.0

                     Stamp 13.0

                     Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Sumi-e 13.0

                     Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Targa 13.0

                     Texturizer 13.0

                     Tiles 13.0

                     Torn Edges 13.0

                     Twirl 13.0

                     U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Underpainting 13.0

                     Vanishing Point 13.0

                     Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Water Paper 13.0

                     Watercolor 13.0

                     Wave 13.0

                     Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Wind 13.0

                     Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     ZigZag 13.0

                   

                   

                  Optional and third party plug-ins:

                   

                   

                     Topaz Adjust 4 10.0

                     Topaz Adjust 5 10.0

                     Topaz Clean 3 10.0

                     Topaz DeJpeg 4 10.0

                     Topaz DeNoise 5 10.0

                     Topaz Detail 2 10.0

                     Topaz InFocus 10.0

                     Topaz Lens Effects 10.0

                     Topaz ReMask 3 10.0

                     Topaz Simplify 3 10.0

                     TopazRemaskAutomate NO VERSION

                  Plug-ins that failed to load: NONE

                  Flash:

                     Mini Bridge

                     Kuler

                  Installed TWAIN devices: NONE

                   

                  Note: I had this problem before Topaz plug-ins have been added to CS6.

                  • 6. Re: Bridge requires admin account?
                    aochenglong Adobe Employee

                    I still can't reproduce the issue on my side. Do you mind if we do a connect session through www.adobeconnect.com to investigate the issue on your machine?

                     

                    Thanks

                    Chenglong

                    • 7. Re: Bridge requires admin account?
                      Curt Y Community Member

                      Sometimes these issues come down to as simple as an overzelous anti-virus system.

                       

                      What are you using?  Have you tried a temp. disable?

                      • 8. Re: Bridge requires admin account?
                        aochenglong Adobe Employee

                        Can you run command "set temp" in the Command Line window to see what it outputs? And make sure current user has write pemission for that folder, then see if the issue is fixed.

                        • 9. Re: Bridge requires admin account?
                          EssentialIngredient Community Member

                          I have done as requested but that hasn't changed anything. Other apps have no problems using the temp folder so that shouldn't be it.

                          I have also tried giving full access to C:\ to my user account - sadly no change either.

                          I don't mind trying a session over adobeconnect - but the time difference may be an issue as I'm located in Australia (Melbourne).

                          • 10. Re: Bridge requires admin account?
                            aochenglong Adobe Employee

                            If you run Bridge as administrator, will it generate a file like "Photoshop Tempxxxxxx" under the root of C drive? If yes, have you ever changed the user temp folder location?