5 Replies Latest reply: Apr 18, 2012 11:50 AM by All Names Taken RSS

    Merge to HDR fails and returns to normal "no picture loaded" screen

    All Names Taken Community Member

      CS6 Beta    Windows XP service pack 3 ,...4 gig  memory installed,..Nvidia 8800GTS    768 mg

       

      If I select 3, 5, 7or 9 pictures in the bridge then go to tools ,..merge to HDR,... the pictures start loading one by one. After the merge to HDR layer comes up at the bottom right, I get a few load bars in the screen .Then the picture layers ( on the right) highlight one by one form bottom to top. Then the "crop bar" loads in the center of the screen. After that all the layers disappear and the screen looks like I just started CS6 Beta with nothing loaded. If I repeat the attempt without rebooting It fails loading the third picture and returns as thought nothing was loaded. If I try again it fails immediately. If I reboot it goes almost all the way. When it works , the next thing to happen would have been the merged picture in the Merge to HDR window. So it fails immediately before the final window. Each try makes it fail sooner as thought there is no memory left. Any ideas??

       

      Some picture groups work most of the time and some fail most of the time. All test picture groups are shot 1 ev apart and the same F/stop with a tripod

      I have tried from the mini bridge and the automate Merge to HDT Pro directly in PS6 Beta

       

      If the Merge to HDR Pro works,...The Local Adaption tab failsto do anything ( the important one), and the Custom Presets tab fails (do nothing). The Equalize Histogram, Exposture and Gamma and the hight tabs all work.

       

       

      System info

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      Operating System: Windows XP 32-bit

      Version: 5.1 Service Pack 3

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      Free memory: 2491 MB

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      Memory used by Photoshop: 80 %

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        • 1. Re: Merge to HDR fails and returns to normal "no picture loaded" screen
          Meredith Payne Stotzner Adobe Employee

          Hi A.N.T.

          Would you please try lowering the amount of memory you're allowing Photosop to use?

           

          Edit > Preferences > Performance: Let Photoshop use 50%.

          Restart Photoshop.

          Run Merge to HDR from Bridge.

           

          Thanks!
          Meredith

          • 2. Re: Merge to HDR fails and returns to normal "no picture loaded" screen
            All Names Taken Community Member

            Ok I tried dropped the performance down to 50%. It got all the way to the final screen , (where is switches to the Merge to HDR screen " and went blank. Repeated the Merger to HDR  and it failed faster after loading only 3 pictures of the 7. I reset memory to 40% and it did the same. Test pictures are jpgs, or raw. I have tried a dozen different sets of test pictures.All are shot on a Nikon D700 at large, fine settings.

             

            THIS bothers me just as much,..

             

            If the Merge to HDR Pro works,...The Local Adaption tab fails to do anything ( the important one), and the Custom Presets tab fails (do nothing). The Equalize Histogram, Exposture and Gamma and the highlight tabs all work

             

            Message was edited by: All Names Taken

            • 3. Re: Merge to HDR fails and returns to normal "no picture loaded" screen
              Meredith Payne Stotzner Adobe Employee

              A.N.T.

              Thanks for the quick reply.

              There are some 32-bit XP-specific issues we're addressing before shipping that are related to memory.

              I'm pretty sure that's the issue you're running into. I'm sorry for the trouble it's causing you.

               

              Here are some suggestions to work around the issue. In the meantime, we'll work on helping XP-32 & Photoshop play nicely.

              • Try a different memory setting (65%-ish. Try to give Photoshop ~1G and leave the rest to the system). Restart.
              • Quit unnecessary applications.
              • Try quitting Bridge and running Merge to HDR from File > Automate > Merge to HDR
              • Other things to test out in the Performance Preference panel

                       •  Try a larger or the largest Tile Size - you've got it set to smallest. Not sure which is better for this case.

                       •  Try lowering History States to 5.

               

               

              Other, less likely, suspects:

              • Corrupt prefs: Reset preference file: http://forums.adobe.com/message/4209421#4209421
              • Same-named drive: Be sure there is no other directory is named identically to a folder in the Photoshop app path.
              • Conflict with "Open Documents as Tabs = OFF" Prefrence (Interface) setting.

               

              Please let us know what ends up working best for your system.

              Thanks,

              Meredith

              • 4. Re: Merge to HDR fails and returns to normal "no picture loaded" screen
                All Names Taken Community Member

                Hi Meredith,

                 

                I tried memory setting from 40% to 100%,..failed

                No programs running in the background

                tried all 3 methods to initiate Merge to HDR Pro,...bridge tools, minbridge right click Merge ,and CS6 automate merge to HDR Pro. all failed

                Tried all til sizes to max of 128-1028. Failed

                Tried cache levels 4-8 failed

                Tried History states 5,..failed

                tried reseting preferences,...WORKED

                 

                Ok,,.everything appears to work in Merge to HDR now. I saved my file to send to you..I tried all dozen sets of 7-9 HDR test pictures and the all work. Presets now work. Local adaption now works.

                 

                Merge now looks different as it runs. The progress bar now no longer disappears (on-and -off) as the different pictures load. It stays on top as it goes through the align layers, generate output panorama, and crop settngs. When it gets to the Merge to HDR window,..it now starts in 16 bit mode not 32 bit mode as before on the rare occasions it worked . Before when it worked,..you could change it to 8 or 16 bit mode, but it always started in 32 bit mode. Then after I switched to 8-16 bit mode, many of the 8-16 bit functions failing to work.

                 

                I need to send you my preference file. Not sure how. I see send picture and video but no file attachment. Let me know how.

                 

                I was surprised the unlikely thing was the thing that worked.

                 

                Thanks Meredith

                • 5. Re: Merge to HDR fails and returns to normal "no picture loaded" screen
                  All Names Taken Community Member

                  Hi Meredith,

                   

                  Thought we had everything solved, however the failure to merge to HDR is solved. But the fix causes many problems. Now you can get to the final HDR picture however making small modifications will slow the computer to a crawl. The hourglass blinked for 5 minutes just to make a small highlight change.

                   

                  What were the preferences restored by deleting the preference file and having Photoshop reload the defaults. These are the ones I am sure about.

                   

                  my settings                           default

                  memory usage was 80-85%   now 49%  (834 -838 mb)

                  animated zoom was off            now on

                  save in background off             now on

                  graphic processor on basic      now off

                  cursors others precise            now standard

                  transparency grid size small    now medium

                   

                  By turning up memory to 50% or higher increase (1% or more) the merge to HDR screen opens as a black picture. Progress bar disappears and reappears as loading but Merge to HDR finishes with exception of black picture to start with. Click on 32 bit and.the picture appears. Local Adaption doesn't work !

                  Turned ON graphics card on NORMAL ,..memory back to 49% .  Merge to HDR works and local adaption works. Appears not to be slow (graphics card helping now) Process bar turns on and off during Merging to HDR

                  Resetting all my preferences except memory (at 49%  838 MB) Merge to HDR works with the exception of a progress bar that disappears and reappears.

                   

                   

                  In conclusion with Windows XP 32bit and 4g installed (windows seeing 3g):

                   

                  Memory over 49%+ GPU on =fail and progress bars turns on and off

                  Memory 49% + GPU off= black window and Local Adaption fails

                  Memory 49% + GPU on = Everything works but process bar turns on and off

                   

                  GPU On= process bar failure

                  GPU off= process bar works but slow

                  Memory over 49%=Merge to HDR failure

                   

                  Interesting note is that at a 40% memory setting Merge to HDR failed too

                   

                   

                  Thanks,

                  Meredith