18 Replies Latest reply: Apr 16, 2012 6:48 PM by Phil J Rose RSS

    CS6 slow to refresh

    Phil J Rose Community Member

      Hi all!


      I'm finding the CS6 beta really rather slow in some ways. I have a picture with an original image layer, a greyscale layer on top of that and some adjustment layers on top of that. If I turn on an off the visibility of any of those upper layers in the layers palette the display refreshes in horizontal lines, chunk ***** chunk across the screen. Takes about two seconds to totally refresh. CS5.5 is instant. Are others seeing this issue? Some things seem much faster but this is a big enough irritation to maybe be a deal breaker in terms of upgrading. Is this something that is unique to me of are others seeing this too?

        • 1. Re: CS6 slow to refresh
          Pattie F Adobe Employee

          Hi Phil


          Can you tell me what type of system you are using, mac or pc, the OS, and the video card? You can also look at the  link below to ensure you have the correct video board. Go to the vendor for the video card and ensure you have the most recent video driver as well.




          What features use the GPU and how do I troubleshoot GPU issues?


          • 2. Re: CS6 slow to refresh
            Phil J Rose Community Member

            Sorry, should have done that! As for my hardware... I have Windows 7, ACPI x64 based PC, an ATI Radeon HD 4350, quad AMD Phenom II X4 945 processors, 6gb RAM. I think that's all the pertinent info.


            Thanks for any more help you can offer. I'll take a look for updated drivers...

            • 3. Re: CS6 slow to refresh
              Phil J Rose Community Member

              I got it sorted out! The RAM given over to PS was down at 62%. Whacked it up to 90% and it works a dream! No need to spend $150 on a new card. Hurrah!

              • 4. Re: CS6 slow to refresh
                Pattie F Adobe Employee

                Glad it is working now.  If you have any other visual or processing issues, be sure to check for an updated video driver.



                • 5. Re: CS6 slow to refresh
                  Phil J Rose Community Member

                  Thanks for that advice. Someone else suggested I do that and his suggestions to get 12.2 led me to post this...

                  Hi, I am an absolute fool at this stuff. If I download the 64bit driver from here is that likely to work with my old 4350 card? Thanks for any advice!


                  Do you think that this would be OK? I just don't want to destroy my system or anything. Thanks for any further thoughts.

                  • 6. Re: CS6 slow to refresh
                    Curt Y Community Member

                    If you bump your memory devoted to photoshop up to 90% with 6 gig of RAM you will probably starve your computer to run other functions.


                    Should dial setting back so you have at least 2 gigs left for computer. 


                    Best bet is to add more RAM so you can devote a larger % to PS.

                    • 7. Re: CS6 slow to refresh
                      Phil J Rose Community Member

                      But I already have 6gb. Not sure how much more I can put in there. My first PC had 8mb back in 1994!

                      • 8. Re: CS6 slow to refresh
                        Curt Y Community Member

                        My first computer had 64K!!!!


                        Most newer computers will take at least 16 gigs, and some to 128 gigs.

                        • 9. Re: CS6 slow to refresh
                          Phil J Rose Community Member

                          Well, my first computer (Commodore Vic 20) had 3.5kb but I had the super duper 16kb expansion cartridge which took me up to 19.5 total!!


                          128gb? I have hard drives smaller than that!

                          • 10. Re: CS6 slow to refresh
                            Phil J Rose Community Member

                            Is there a way to tell via Windows 7 what the max amount of RAM would be?

                            • 11. Re: CS6 slow to refresh
                              Pattie F Adobe Employee

                              For AMD drivers, checkout this site: http://support.amd.com/us/gpudownload/Pages/index.aspx

                              They have a program to automatically detect and install or you can go the manual method.


                              Regarding the memory setting-  For 32 bit, you should keep it down to about 70%, for 64 bit, 90% should be ok if you have a reasonable amount of memory.   You should be ok with 6 gig at 90%. If you start to see issues, just lower it a little.


                              Can you also cut and paste your system preferences here so I can take a look?

                              In Photoshop, go to HELP>System Info and copy everything above the serial number and paste in a post here for us to take a look-




                              • 12. Re: CS6 slow to refresh
                                Phil J Rose Community Member

                                OK. Thanks SO much for your continued support. I am actually using 32 bit since I love my Topaz plugins and they aren't compatible with 64 bit yet. Anyway, I copied all that info. Couldn't see the serail number so you get the whole lot!


                                Thanks again, so much.


                                Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x32

                                Operating System: Windows 7 64-bit

                                Version: 6.1 Service Pack 1

                                System architecture: AMD CPU Family:15, Model:4, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                                Physical processor count: 4

                                Processor speed: 3000 MHz

                                Built-in memory: 6143 MB

                                Free memory: 3044 MB

                                Memory available to Photoshop: 3255 MB

                                Memory used by Photoshop: 78 %

                                Image tile size: 132K

                                Image cache levels: 4

                                OpenGL Drawing: Enabled.

                                OpenGL Drawing Mode: Basic

                                OpenGL Allow Normal Mode: True.

                                OpenGL Allow Advanced Mode: True.

                                OpenGL Allow Old GPUs: Not Detected.

                                Video Card Vendor: ATI Technologies Inc.

                                Video Card Renderer: ATI Radeon HD 4350

                                Display: 2

                                Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

                                Display: 1

                                Display Bounds:=  top: 0, left: 1920, bottom: 1080, right: 3840

                                Video Card Number: 1

                                Video Card: ATI Radeon HD 4350

                                OpenCL Unavailable

                                Driver Version: 8.630.0.0

                                Driver Date: 20090614000000.000000-000

                                Video Card Driver: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                                Video Mode: 1920 x 1080 x 4294967296 colors

                                Video Card Caption: ATI Radeon HD 4350

                                Video Card Memory: 512 MB

                                Video Rect Texture Size: 8192

                                Serial number: Tryout Version

                                Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\

                                Temporary file path: C:\Users\Phil\AppData\Local\Temp\

                                Photoshop scratch has async I/O enabled

                                Scratch volume(s):

                                  C:\, 581.5G, 140.7G free

                                Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\

                                Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\

                                Additional Plug-ins folder: not set



                                Installed components:

                                   A3DLIBS.dll   A3DLIB Dynamic Link Library  

                                   ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                                   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                                   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                                   AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                                   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                                   AdobePIP.dll   Adobe Product Improvement Program  

                                   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                                   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                                   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                                   adobe_caps.dll   Adobe CAPS   5,0,10,0  

                                   AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                                   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                                   aif_core.dll   AIF   3.0   62.490293

                                   aif_ocl.dll   AIF   3.0   62.490293

                                   aif_ogl.dll   AIF   3.0   62.490293

                                   amtlib.dll   AMTLib (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                                   ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                                   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                                   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                   Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                                   BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                                   boost_date_time.dll   DVA Product   6.0.0  

                                   boost_signals.dll   DVA Product   6.0.0  

                                   boost_system.dll   DVA Product   6.0.0  

                                   boost_threads.dll   DVA Product   6.0.0  

                                   cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                   CIT.dll   Adobe CIT

                                   CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                                   data_flow.dll   AIF   3.0   62.490293

                                   dvaaudiodevice.dll   DVA Product   6.0.0  

                                   dvacore.dll   DVA Product   6.0.0  

                                   dvamarshal.dll   DVA Product   6.0.0  

                                   dvamediatypes.dll   DVA Product   6.0.0  

                                   dvaplayer.dll   DVA Product   6.0.0  

                                   dvatransport.dll   DVA Product   6.0.0  

                                   dvaunittesting.dll   DVA Product   6.0.0  

                                   dynamiclink.dll   DVA Product   6.0.0  

                                   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                                   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                                   filter_graph.dll   AIF   3.0   62.490293

                                   hydra_filters.dll   AIF   3.0   62.490293

                                   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                   image_compiler.dll   AIF   3.0   62.490293

                                   image_flow.dll   AIF   3.0   62.490293

                                   image_runtime.dll   AIF   3.0   62.490293

                                   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                                   libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                                   LogSession.dll   LogSession  

                                   mediacoreif.dll   DVA Product   6.0.0  

                                   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                                   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                                   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                                   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                   pdfsettings.dll   Adobe PDFSettings   1.04  

                                   Photoshop.dll   Adobe Photoshop CS6   CS6  

                                   Plugin.dll   Adobe Photoshop CS6   CS6  

                                   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)  

                                   PSArt.dll   Adobe Photoshop CS6   CS6  

                                   PSViews.dll   Adobe Photoshop CS6   CS6  

                                   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                                   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                                   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                                   ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                                   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                   TfFontMgr.dll   FontMgr  

                                   TfKernel.dll   Kernel  

                                   TFKGEOM.dll   Kernel Geom  

                                   TFUGEOM.dll   Adobe, UGeom©  

                                   updaternotifications.dll   Adobe Updater Notifications Library (BuildVersion: 1.0; BuildDate: BUILDDATETIME)

                                   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                                   wu3d.dll   U3D Writer  





                                Required plug-ins:



                                   3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Accented Edges 13.0

                                   Adaptive Wide Angle 13.0

                                   ADM 3.11x01

                                   Angled Strokes 13.0

                                   Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Bas Relief 13.0

                                   BMP 13.0

                                   Chalk & Charcoal 13.0

                                   Charcoal 13.0

                                   Chrome 13.0

                                   Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Color Halftone 13.0

                                   Colored Pencil 13.0

                                   CompuServe GIF 13.0

                                   Conté Crayon 13.0

                                   Craquelure 13.0

                                   Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Crop and Straighten Photos Filter 13.0

                                   Crosshatch 13.0

                                   Crystallize 13.0

                                   Cutout 13.0

                                   Dark Strokes 13.0

                                   De-Interlace 13.0

                                   Dicom 13.0

                                   Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Diffuse Glow 13.0

                                   Displace 13.0

                                   Dry Brush 13.0

                                   Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Embed Watermark 4.0

                                   Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Extrude 13.0

                                   FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Fibers 13.0

                                   Film Grain 13.0

                                   Filter Gallery 13.0

                                   Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Fresco 13.0

                                   Glass 13.0

                                   Glowing Edges 13.0

                                   Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Grain 13.0

                                   Graphic Pen 13.0

                                   Halftone Pattern 13.0

                                   HDRMergeUI 13.0

                                   IFF Format 13.0

                                   Ink Outlines 13.0

                                   JPEG 2000 13.0

                                   Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Lens Blur 13.0

                                   Lens Correction 13.0

                                   Lens Flare 13.0

                                   Liquify 13.0

                                   Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Mezzotint 13.0

                                   Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Mosaic Tiles 13.0

                                   Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Neon Glow 13.0

                                   Note Paper 13.0

                                   NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Ocean Ripple 13.0

                                   Oil Paint 13.0

                                   OpenEXR 13.0

                                   Paint Daubs 13.0

                                   Palette Knife 13.0

                                   Patchwork 13.0

                                   Paths to Illustrator 13.0

                                   PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Photocopy 13.0

                                   Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Pinch 13.0

                                   Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Plaster 13.0

                                   Plastic Wrap 13.0

                                   PNG 13.0

                                   Pointillize 13.0

                                   Polar Coordinates 13.0

                                   Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Poster Edges 13.0

                                   Radial Blur 13.0

                                   Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Read Watermark 4.0

                                   Reticulation 13.0

                                   Ripple 13.0

                                   Rough Pastels 13.0

                                   Save for Web 13.0

                                   ScriptingSupport 13.0

                                   Shear 13.0

                                   Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Smart Blur 13.0

                                   Smudge Stick 13.0

                                   Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Spatter 13.0

                                   Spherize 13.0

                                   Sponge 13.0

                                   Sprayed Strokes 13.0

                                   Stained Glass 13.0

                                   Stamp 13.0

                                   Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Sumi-e 13.0

                                   Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Targa 13.0

                                   Texturizer 13.0

                                   Tiles 13.0

                                   Topaz Star Effects 10.0

                                   Torn Edges 13.0

                                   Twirl 13.0

                                   U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Underpainting 13.0

                                   Vanishing Point 13.0

                                   Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Water Paper 13.0

                                   Watercolor 13.0

                                   Wave 13.0

                                   Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   Wind 13.0

                                   Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                                   ZigZag 13.0



                                Optional and third party plug-ins:



                                   Camera Raw 7.0

                                   Topaz Adjust 4 10.0

                                   Topaz Adjust 5 10.0

                                   Topaz BW Effects 10.0

                                   Topaz Clean 3 10.0

                                   Topaz DeJpeg 4 10.0

                                   Topaz DeNoise 5 10.0

                                   Topaz Detail 2 10.0

                                   Topaz InFocus 10.0

                                   Topaz Lens Effects 10.0

                                   Topaz ReMask 3 10.0

                                   Topaz Simplify 3 10.0

                                   TopazRemaskAutomate NO VERSION

                                Plug-ins that failed to load: NONE


                                   Mini Bridge


                                Installed TWAIN devices: NONE

                                • 13. Re: CS6 slow to refresh
                                  Phil J Rose Community Member

                                  Oh, and for the AMD driver thing, the first drop down does not include the 4350. The furthest back it goes seems to be the 7xxx series so I'm not getting far with that.


                                  • 14. Re: CS6 slow to refresh
                                    Pete.Green Adobe Employee

                                    You should be able to use this link to the ATI driver page:


                                    • 15. Re: CS6 slow to refresh
                                      Noel Carboni Community Member

                                      Pete, have you folks tested the 12.3 version with Photoshop?  I know several folks reported problems with that, which is why I suggested 12.2 to Phil in another thread.



                                      • 16. Re: CS6 slow to refresh
                                        Pete.Green Adobe Employee

                                        Hey Noel,

                                        I'm not sure the latest test status with the version 12.3, what have you found with the driver so far?


                                        I was just hoping to give the latest option available for his driver since Phil seemed to be having trouble finding it.


                                        If you'd like to offer the 12.2 driver link as well to Phil in this thread feel free.


                                        As long as Phil sees upgraded performance from it I'm happy!

                                        • 17. Re: CS6 slow to refresh
                                          Buckstop7321 Community Member

                                          Phil, I think the Radeon you have will run 12.3 release from ATI fine..but you can roll back if you have to. I think the driver would give an error if it was not compatible and not install. I updated my PC graphic driver here a couple of days ago at Chris's recommendation. It cleared up some 3D problems I had and was a good update on the Radeon 4600 here for all applications I use. I also use the Topaz bundle and those work with 64 bit here just fine. I ran Topaz modules under CS 4 as well in 64 bit and 32 bit too..I have not tried CS6 under 32bit mode yet. You can use  the preferences in CS 6 to browse to the location where Topaz Plugins are located. CS 6 picked that up just fine and I left them in the CS 4 Adobe Folder where they were first installed.... I have been using and have tested most of the modules from Topaz and nary a problem that I have found yet...Good luck...


                                          Mike T.

                                          • 18. Re: CS6 slow to refresh
                                            Phil J Rose Community Member

                                            Ha! You're right! Thank you!