6 Replies Latest reply: Oct 9, 2012 9:32 AM by geshons RSS

    adobe pro and reader 10.1.3 crashes upon printing

    lifeheaven Community Member

      Both crash when I try to print anything on my mac. Fix your update or refund me.

        • 1. Re: adobe pro and reader 10.1.3 crashes upon printing
          willyjp Community Member

          HI,

           

          It would greatly help if you provide more info about your system.

          • 2. Re: adobe pro and reader 10.1.3 crashes upon printing
            lifeheaven Community Member

            Mac OS X Version 10.7.3

            Adobe Acrobat X Version 10.1.3

            Adobe Reader X Veersion 10.1.3

             

            Had no problem with printing or viewing pdf files in Firefox 11.0. Since the update, I can neither print anything nor open any pdf file in Firefox. Opening pdf files still works in Safari.

             

            Here is the lengthy error report:

             

            Process:     AdobeAcrobat [1883]
            Path:        /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
            Identifier:  com.adobe.Acrobat.Pro
            Version:     10.1.3 (10.1.3)
            Code Type:   X86 (Native)

            Parent Process:  launchd [223]

             

            Date/Time:   2012-04-16 17:58:28.359 -0400
            OS Version:  Mac OS X 10.7.3 (11D50b)

            Report Version:  9

             

            Interval Since Last Report:      11174 sec
            Crashes Since Last Report:       1

            Per-App Interval Since Last Report:  9883 sec

            Per-App Crashes Since Last Report:   1

            Anonymous UUID:                  F6E2A9F7-3C87-4430-A287-B0C2130380DB

             

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

            Exception Type:  EXC_BAD_ACCESS (SIGBUS)

            Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000012

             

            VM Regions Near 0x12:

            --> __PAGEZERO         0000000000000000-0000000000001000 [4K] ---/--- SM=NUL  /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
            __TEXT             0000000000001000-0000000000002000 [4K] r-x/rwx SM=COW  /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

             

            Application Specific Information:

            objc[1883]: garbage collection is OFF

             

            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

            0   AdobeAGM                  0x022450bc AGMTerminate + 1236025
            1   AdobeAGM                  0x02130c3b AGMTerminate + 104376
            2   AdobeAGM                  0x0213259c AGMTerminate + 110873
            3   com.adobe.Acrobat.framework   0x0112e3fc AcroSecurityBailOutImpl + 13918300
            4   com.adobe.Acrobat.framework   0x011159a3 AcroSecurityBailOutImpl + 13817347
            5   com.adobe.Acrobat.framework   0x0107c239 AcroSecurityBailOutImpl + 13188761
            6   com.adobe.Acrobat.framework   0x0107ddfc AcroSecurityBailOutImpl + 13195868
            7   com.adobe.Acrobat.framework   0x003d0866 RunAcrobatInBrowser + 203279
            8   com.adobe.Acrobat.framework   0x003d0c8d RunAcrobatInBrowser + 204342
            9   com.adobe.Acrobat.framework   0x003d1028 RunAcrobatInBrowser + 205265
            10  com.adobe.Acrobat.framework   0x003d1144 RunAcrobatInBrowser + 205549
            11  com.adobe.Acrobat.framework   0x006d0213 AcroSecurityBailOutImpl + 3047027
            12  com.adobe.Acrobat.framework   0x00611f4c AcroSecurityBailOutImpl + 2268076
            13  com.adobe.AcrobatPlugin.AcroForm0x0c3374f8 AcroPluginMain + 781885
            14  com.adobe.Acrobat.framework   0x009117ff AcroSecurityBailOutImpl + 5411935
            15  com.adobe.Acrobat.framework   0x006543e0 AcroSecurityBailOutImpl + 2539584
            16  com.adobe.Acrobat.framework   0x00654526 AcroSecurityBailOutImpl + 2539910
            17  com.adobe.Acrobat.framework   0x00b9f86a AcroSecurityBailOutImpl + 8090826
            18  com.adobe.Acrobat.framework   0x00b9f58e AcroSecurityBailOutImpl + 8090094
            19  com.adobe.Acrobat.framework   0x0037af32 RunAcrobat + 3586197
            20  com.apple.CoreFoundation  0x91fc0de1 -[NSObject performSelector:withObject:] + 65
            21  com.apple.AppKit          0x94795113 -[NSApplication sendAction:to:from:] + 232
            22  com.apple.AppKit          0x94888e47 -[NSMenuItem _corePerformAction] + 536
            23  com.apple.AppKit          0x94888ac4 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 171
            24  com.apple.AppKit          0x9488814d -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79
            25  com.apple.AppKit          0x94b627e3 -[NSMenu performActionForItemAtIndex:] + 65
            26  com.apple.AppKit          0x94b62816 -[NSMenu _internalPerformActionForItemAtIndex:] + 45
            27  com.apple.AppKit          0x94b66a47 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106
            28  com.apple.AppKit          0x949cee58 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 172
            29  com.apple.AppKit          0x947fdd02 NSSLMMenuEventHandler + 452
            30  com.apple.HIToolbox       0x99dc462c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
            31  com.apple.HIToolbox       0x99c3ff4f _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
            32  com.apple.HIToolbox       0x99c3f3cc _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 482
            33  com.apple.HIToolbox       0x99c540d5 SendEventToEventTarget + 76
            34  com.apple.HIToolbox       0x99dc4af0 _ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 482
            35  com.apple.HIToolbox       0x99dc4b5a SendMenuCommandWithContextAndModifiers + 70
            36  com.apple.HIToolbox       0x99e2f631 SendMenuItemSelectedEvent + 275
            37  com.apple.HIToolbox       0x99c90881 _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 129
            38  com.apple.HIToolbox       0x99e20530 _ZL14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt + 608
            39  com.apple.HIToolbox       0x99c8852e _HandleMenuSelection2 + 636
            40  com.apple.HIToolbox       0x99c882ad _HandleMenuSelection + 53
            41  com.apple.AppKit          0x946f9d4a _NSHandleCarbonMenuEvent + 302
            42  com.apple.AppKit          0x9468a08a _DPSNextEvent + 2196
            43  com.apple.AppKit          0x94689306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
            44  com.apple.AppKit          0x94685675 -[NSApplication run] + 911
            45  com.adobe.Acrobat.framework   0x0001117f RunAcrobat + 6882
            46  com.adobe.Acrobat.framework   0x0000f7d9 RunAcrobat + 316
            47  com.adobe.Acrobat.Pro     0x00001e92 main + 94
            48  com.adobe.Acrobat.Pro     0x00001e16 start + 54

             

            Thread 1:: Dispatch queue: com.apple.libdispatch-manager

            0   libsystem_kernel.dylib    0x958f190a kevent + 10
            1   libdispatch.dylib         0x9b925c58 _dispatch_mgr_invoke + 969
            2   libdispatch.dylib         0x9b9246a7 _dispatch_mgr_thread + 53

             

            Thread 2:

            0   libsystem_kernel.dylib    0x958f083e __psynch_cvwait + 10
            1   libsystem_c.dylib         0x9558ae21 _pthread_cond_wait + 827
            2   libsystem_c.dylib         0x9553b42c pthread_cond_wait$UNIX2003 + 71
            3   com.apple.CoreServices.CarbonCore0x9705ee62 TSWaitOnCondition + 124
            4   com.apple.CoreServices.CarbonCore0x96fd03c5 TSWaitOnConditionTimedRelative + 136
            5   com.apple.CoreServices.CarbonCore0x97032681 MPWaitOnQueue + 200
            6   AdobeACE                  0x01f5a737 ACEInitialize + 3741
            7   AdobeACE                  0x01f5a6ad ACEInitialize + 3603
            8   com.apple.CoreServices.CarbonCore0x970335e0 PrivateMPEntryPoint + 68
            9   libsystem_c.dylib         0x95586ed9 _pthread_start + 335
            10  libsystem_c.dylib         0x9558a6de thread_start + 34

             

            Thread 3:

            0   libsystem_kernel.dylib    0x958f083e __psynch_cvwait + 10
            1   libsystem_c.dylib         0x9558ae21 _pthread_cond_wait + 827
            2   libsystem_c.dylib         0x9553b42c pthread_cond_wait$UNIX2003 + 71
            3   com.apple.CoreServices.CarbonCore0x9705ee62 TSWaitOnCondition + 124
            4   com.apple.CoreServices.CarbonCore0x96fd03c5 TSWaitOnConditionTimedRelative + 136
            5   com.apple.CoreServices.CarbonCore0x97032681 MPWaitOnQueue + 200
            6   AdobeACE                  0x01f5a737 ACEInitialize + 3741
            7   AdobeACE                  0x01f5a6ad ACEInitialize + 3603
            8   com.apple.CoreServices.CarbonCore0x970335e0 PrivateMPEntryPoint + 68
            9   libsystem_c.dylib         0x95586ed9 _pthread_start + 335
            10  libsystem_c.dylib         0x9558a6de thread_start + 34

             

            Thread 4:

            0   libsystem_kernel.dylib    0x958f083e __psynch_cvwait + 10
            1   libsystem_c.dylib         0x9558ae21 _pthread_cond_wait + 827
            2   libsystem_c.dylib         0x9553b42c pthread_cond_wait$UNIX2003 + 71
            3   com.apple.CoreServices.CarbonCore0x9705ee62 TSWaitOnCondition + 124
            4   com.apple.CoreServices.CarbonCore0x96fd03c5 TSWaitOnConditionTimedRelative + 136
            5   com.apple.CoreServices.CarbonCore0x97032681 MPWaitOnQueue + 200
            6   AdobeACE                  0x01f5a737 ACEInitialize + 3741
            7   AdobeACE                  0x01f5a6ad ACEInitialize + 3603
            8   com.apple.CoreServices.CarbonCore0x970335e0 PrivateMPEntryPoint + 68
            9   libsystem_c.dylib         0x95586ed9 _pthread_start + 335
            10  libsystem_c.dylib         0x9558a6de thread_start + 34

             

            Thread 5:

            0   libsystem_kernel.dylib    0x958f083e __psynch_cvwait + 10
            1   libsystem_c.dylib         0x9558ae21 _pthread_cond_wait + 827
            2   libsystem_c.dylib         0x9553b42c pthread_cond_wait$UNIX2003 + 71
            3   AdobeAGM                  0x020a779c AGMInitialize + 33770
            4   AdobeAGM                  0x020a76d6 AGMInitialize + 33572
            5   AdobeAGM                  0x020a7231 AGMInitialize + 32383
            6   libsystem_c.dylib         0x95586ed9 _pthread_start + 335
            7   libsystem_c.dylib         0x9558a6de thread_start + 34

             

            Thread 6:

            0   libsystem_kernel.dylib    0x958f083e __psynch_cvwait + 10
            1   libsystem_c.dylib         0x9558ae21 _pthread_cond_wait + 827
            2   libsystem_c.dylib         0x9553b42c pthread_cond_wait$UNIX2003 + 71
            3   AdobeAGM                  0x020a779c AGMInitialize + 33770
            4   AdobeAGM                  0x020a76d6 AGMInitialize + 33572
            5   AdobeAGM                  0x020a7231 AGMInitialize + 32383
            6   libsystem_c.dylib         0x95586ed9 _pthread_start + 335
            7   libsystem_c.dylib         0x9558a6de thread_start + 34

             

            Thread 7:

            0   libsystem_kernel.dylib    0x958f083e __psynch_cvwait + 10
            1   libsystem_c.dylib         0x9558ae21 _pthread_cond_wait + 827
            2   libsystem_c.dylib         0x9553b42c pthread_cond_wait$UNIX2003 + 71
            3   AdobeAGM                  0x020a779c AGMInitialize + 33770
            4   AdobeAGM                  0x020a76d6 AGMInitialize + 33572
            5   AdobeAGM                  0x020a7231 AGMInitialize + 32383
            6   libsystem_c.dylib         0x95586ed9 _pthread_start + 335
            7   libsystem_c.dylib         0x9558a6de thread_start + 34

             

            Thread 8:

            0   libsystem_kernel.dylib    0x958f083e __psynch_cvwait + 10
            1   libsystem_c.dylib         0x9558ae78 _pthread_cond_wait + 914
            2   libsystem_c.dylib         0x9558af7b pthread_cond_timedwait_relative_np + 47
            3   com.apple.CoreServices.CarbonCore0x96fd03ef TSWaitOnConditionTimedRelative + 178
            4   com.apple.CoreServices.CarbonCore0x97032681 MPWaitOnQueue + 200
            5   com.adobe.Acrobat.framework   0x00069705 RunAcrobat + 368744
            6   com.adobe.Acrobat.framework   0x00069417 RunAcrobat + 367994
            7   com.apple.CoreServices.CarbonCore0x970335e0 PrivateMPEntryPoint + 68
            8   libsystem_c.dylib         0x95586ed9 _pthread_start + 335
            9   libsystem_c.dylib         0x9558a6de thread_start + 34

             

            Thread 9:

            0   libsystem_kernel.dylib    0x958f190a kevent + 10
            1   com.adobe.Acrobat.framework   0x0132e746 AcroSecurityBailOutImpl + 16016294
            2   com.adobe.Acrobat.framework   0x0128366f AcroSecurityBailOutImpl + 15315663
            3   libsystem_c.dylib         0x95586ed9 _pthread_start + 335
            4   libsystem_c.dylib         0x9558a6de thread_start + 34

             

            Thread 10:

            0   libsystem_kernel.dylib    0x958f083e __psynch_cvwait + 10
            1   libsystem_c.dylib         0x9558ae78 _pthread_cond_wait + 914
            2   libsystem_c.dylib         0x9553282a pthread_cond_wait + 48
            3   com.adobe.amt.services    0x1038ff2c C_AMTUISwitchSuppressUpdates + 16864
            4   com.adobe.amt.services    0x10388e78 C_EULA_SetState + 2166
            5   com.adobe.amt.services    0x1038ff92 C_AMTUISwitchSuppressUpdates + 16966
            6   libsystem_c.dylib         0x95586ed9 _pthread_start + 335
            7   libsystem_c.dylib         0x9558a6de thread_start + 34

             

            Thread 11:

            0   libsystem_kernel.dylib    0x958f102e __workq_kernreturn + 10
            1   libsystem_c.dylib         0x95588ccf _pthread_wqthread + 773
            2   libsystem_c.dylib         0x9558a6fe start_wqthread + 30

             

            Thread 12:

            0   libsystem_kernel.dylib    0x958f102e __workq_kernreturn + 10
            1   libsystem_c.dylib         0x95588ccf _pthread_wqthread + 773
            2   libsystem_c.dylib         0x9558a6fe start_wqthread + 30

             

            Thread 13:

            0   libsystem_kernel.dylib    0x958f102e __workq_kernreturn + 10
            1   libsystem_c.dylib         0x95588ccf _pthread_wqthread + 773
            2   libsystem_c.dylib         0x9558a6fe start_wqthread + 30

             

            Thread 14:

            0   libsystem_kernel.dylib    0x958f102e __workq_kernreturn + 10
            1   libsystem_c.dylib         0x95588ccf _pthread_wqthread + 773
            2   libsystem_c.dylib         0x9558a6fe start_wqthread + 30

             

            Thread 15:: com.apple.appkit-heartbeat

            0   libsystem_kernel.dylib    0x958f0bb2 __semwait_signal + 10
            1   libsystem_c.dylib         0x9553b7b9 nanosleep$UNIX2003 + 187
            2   libsystem_c.dylib         0x9553b558 usleep$UNIX2003 + 60
            3   com.apple.AppKit          0x948d0c1e -[NSUIHeartBeat _heartBeatThread:] + 2399
            4   com.apple.Foundation      0x9b07ee59 -[NSThread main] + 45
            5   com.apple.Foundation      0x9b07ee09 __NSThread__main__ + 1582
            6   libsystem_c.dylib         0x95586ed9 _pthread_start + 335
            7   libsystem_c.dylib         0x9558a6de thread_start + 34

             

            Thread 0 crashed with X86 Thread State (32-bit):

              eax: 0x00000000  ebx: 0x0e5b7b60  ecx: 0x0e5b7b40  edx: 0x00000000

              edi: 0x055025cc  esi: 0xbfffdbf8  ebp: 0xbfffdb88  esp: 0xbfffd7c0

               ss: 0x00000023  efl: 0x00010286  eip: 0x022450bc   cs: 0x0000001b

               ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

              cr2: 0x00000012

            Logical CPU: 2

             

            Binary Images:

            0x1000 - 0x1fff +com.adobe.Acrobat.Pro (10.1.3 - 10.1.3) <FCB16A78-77BB-D7C8-C51A-ABEA7442F48A> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
            0x6000 -  0x1ccdfef +com.adobe.Acrobat.framework (10.1.3 - 10.1.3) <ED42701D-927F-4DF1-66FE-143BD16D2EBD> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

            0x1f58000 -  0x2079fff +AdobeACE (??? - ???) <AED28AAB-6A04-E665-22B2-DBED624F1D0E> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

            0x209c000 -  0x2661feb +AdobeAGM (??? - ???) <807014CE-E064-5B60-D459-389CE0B3CDB2> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

            0x2714000 -  0x2731ff7 +AdobeBIB (??? - ???) <E6E0225B-3F17-013B-041D-69A0F42461F8> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

            0x2738000 -  0x2a5cfe3 +com.adobe.CoolType (AdobeCoolType 5.08.113.1 - 5.08.113.1) <A2DE878B-3EDA-7E56-8F19-2E9901996483> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

            0x2fc7000 -  0x2fc7ff3 +cl_kernels (??? - ???) <BF44376D-EA9A-444D-B66D-51AB50808E6B> cl_kernels

            0x47b7000 -  0x47bcfe2  libcldcpuengine.dylib (1.50.69 - compatibility 1.0.0) <57256969-D8B2-3B02-9425-25E719AAF478> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib

            0x47c3000 -  0x47c5fff  libCoreFSCache.dylib (??? - ???) <17698E23-65F8-30AF-9C05-7E6172E52656> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib

            0x7cce000 -  0x7ec6ff7 +com.adobe.Acrobat.adm (10.1.3 - 10.1.3) <6C417E91-8B8F-743F-8539-B88A9C1524B1> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM

            0xb2ca000 -  0xb2f0ffb +AdobeBIBUtils (??? - ???) <B9888BEE-A939-50E3-1CD3-3313AC14A073> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils

            0xb3fc000 -  0xb45bfe7 +AcroSQLite (??? - ???) <08BCB05D-BB30-1E7F-E2FE-FA249DA67F66> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite

            0xb480000 -  0xbf94ff3 +com.adobe.AcrobatPlugin.PPKLite (10.1.3 - 10.1.3) <99C9743E-A05C-F236-1792-5FD87A4A6469> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/PPKLite.acroplugin/Contents/MacOS/PPKLite

            0xc0a3000 -  0xc0abfff +com.adobe.asneu.framework (asneu version 1.7.0.1 - 1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/asneu.framework/Versions/A/asneu

            0xc160000 -  0xcf78ff7 +com.adobe.AcrobatPlugin.AcroForm (10.1.3 - 10.1.3) <9D2FFC51-7FA8-1FEB-2B22-C0CD2435A46B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/AcroForm.acroplugin/Contents/MacOS/AcroForm

            0xd365000 -  0xd53aff3 +com.adobe.AcrobatPlugin.DigSig (10.1.3 - 10.1.3) <D1307FFC-7CDF-6255-29D2-5E3A6551FB1A> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/DigSig.acroplugin/Contents/MacOS/DigSig

            0xd700000 -  0xd90afeb +com.adobe.AcrobatPlugin.EScript (10.1.3 - 10.1.3) <F66E1F5D-2416-E6E5-97B4-068F57668235> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/EScript.acroplugin/Contents/MacOS/EScript

            0xd96a000 -  0xda4ffe7 +com.adobe.AcrobatPlugin.Web2PDF (10.1.3 - 10.1.3) <CCF83326-E454-5381-BB9E-056BABAEACAF> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/Web2PDF.acroplugin/Contents/MacOS/Web2PDF

            0xdb90000 -  0xdbc9ff3 +AdobeARE (??? - ???) <E5933339-72CF-4821-A7D7-9629ACCF0872> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE

            0xdbe1000 -  0xdc18fef +com.adobe.AcrobatPlugin.Updater (10.1.3 - 10.1.3) <C1EF42F8-CB31-E2CB-A2CB-77C1A454B193> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/Updater.acroplugin/Contents/MacOS/Updater

            0xdc43000 -  0xe387fe7 +com.adobe.AcrobatPlugin.Comments (10.1.3 - 10.1.3) <5DEB47B5-07DE-B63E-DC5F-873D08E49C95> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/Comments.acroplugin/Contents/MacOS/Comments

            0xe615000 -  0xe66bffb +com.adobe.AcrobatPlugin.WebLink (10.1.3 - 10.1.3) <D8D6D8DD-8B91-9076-A381-F8BE426E09C9> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/Weblink.acroplugin/Contents/MacOS/WebLink

            0xefe1000 -  0xf03efff +AdobeXMP (??? - ???) <E3A59E8C-A514-8A4A-F965-E9C043C7AC96> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP

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            0x9c567000 - 0x9c577fff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis

            0x9c578000 - 0x9c57aff7  libdyld.dylib (195.5.0 - compatibility 1.0.0) <52F7B44C-1B43-3B7B-9C9E-6410D8682935> /usr/lib/system/libdyld.dylib

            0x9c58c000 - 0x9c58dfff  libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <B04592B1-0924-3422-82FF-976B339DF567> /usr/lib/system/libsystem_blocks.dylib

            0x9c58e000 - 0x9c5d1fff  com.apple.MediaKit (12 - 589) <C9B45C52-6AC0-3685-82E7-E65960D82F87> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit

            0x9c5d5000 - 0x9c918fff  com.apple.MediaToolbox (1.0 - 705.61) <FF915A3D-16F4-3191-A9B2-EF9270104786> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox

            0x9c919000 - 0x9c968ffb  com.apple.AppleVAFramework (5.0.14 - 5.0.14) <71C9D388-E607-3DB4-9FD3-FC918EB4A835> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA

            0x9c969000 - 0x9c991ff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <5158C760-D168-3842-AAE0-3B146B3537A7> /usr/lib/libxslt.1.dylib

            0x9c992000 - 0x9c9a7fff  com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis

            0x9c9f3000 - 0x9cc66ff7  com.apple.CoreImage (7.93 - 1.0.1) <88FEFE5B-83A9-3CD9-BE2E-DB1E0553EBB0> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage

            0x9cc67000 - 0x9ce82ff7  com.apple.imageKit (2.1.1 - 1.0) <3A523A4F-BE07-35B1-9A41-523FD27C14D4> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit

            0x9ce83000 - 0x9ce84ff7  libquarantine.dylib (36.2.0 - compatibility 1.0.0) <3F974196-FBAD-3DBD-8ED0-DC16C2B3526B> /usr/lib/system/libquarantine.dylib

            0x9ce85000 - 0x9ce88ff7  libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <7F6C14CC-0169-3F1B-B89C-372F67F1F3B5> /usr/lib/system/libcompiler_rt.dylib

             

            External Modification Summary:

              Calls made by other processes targeting this process:

            task_for_pid: 20
            thread_create: 0
            thread_set_state: 0

              Calls made by this process:

            task_for_pid: 0
            thread_create: 0
            thread_set_state: 0

              Calls made by all processes on this machine:

            task_for_pid: 14125
            thread_create: 1
            thread_set_state: 0

             

            VM Region Summary:

            ReadOnly portion of Libraries: Total=263.8M resident=89.6M(34%) swapped_out_or_unallocated=174.2M(66%)

            Writable regions: Total=147.1M written=23.3M(16%) resident=70.3M(48%) swapped_out=3100K(2%) unallocated=76.9M(52%)

             

            REGION TYPE                  VIRTUAL
            ===========                  =======
            ATS (font support)             31.9M
            CG backing stores              13.7M
            CG image                       5052K
            CG raster data                  228K
            CG shared images               3448K
            CoreGraphics                      8K
            CoreImage                         4K
            CoreServices                   1564K
            MALLOC                         60.9M
            MALLOC guard page                32K
            Memory tag=240                    4K
            Memory tag=242                   12K
            OpenCL                           20K
            Stack                          72.1M
            VM_ALLOCATE                    16.5M
            __CI_BITMAP                      80K
            __DATA                         14.2M
            __DATA/__OBJC                   136K
            __IMAGE                         528K
            __IMPORT                         20K
            __LINKEDIT                     45.9M
            __OBJC                         2716K
            __PAGEZERO                        4K
            __TEXT                        217.9M
            __UNICODE                       544K
            mapped file                   122.9M
            shared memory                  2432K
            shared pmap                    7576K
            ===========                  =======
            TOTAL                         619.9M

             

            Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i7, 1.8 GHz, 4 GB, SMC 1.73f63

            Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

            Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

            Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

            AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.100.98.75.19)

            Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports

            Network Service: Wi-Fi, AirPort, en0

            Serial ATA Device: APPLE SSD SM256C, 251 GB

            USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 3

            USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

            USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0xfa120000 / 5

            USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

            USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 8

            USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

            USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3

            • 3. Re: adobe pro and reader 10.1.3 crashes upon printing
              willyjp Community Member

              Hi,

               

              Can you please access your terminal and type "sudo" and check if it will give any error.

              • 4. Re: adobe pro and reader 10.1.3 crashes upon printing
                lifeheaven Community Member

                My computer was set up by my institution's administrator in such a way that I have an account that I use to install stuff and I have another account that I use for real work that does not have administrative rights. I'm having trouble with this second, everyday account. Apparently, when I logged in with the other account printing appeared to work fine, but downloading within firefox was still problematic. This was not a problem with previous updates, though.

                • 5. Re: adobe pro and reader 10.1.3 crashes upon printing
                  hit.anand Community Member

                  For viewing and saving pdfs from Firefox, did you try running Firefox in 32bit mode (via Applications->Cmd+Click on Firefox icon->Get info-> Check "Open in 32bit mode")

                  Adobe does not support it pdfviewer plugin for Firefox in 64bit mode.

                   

                  thanks,

                  hit.anand

                  • 6. Re: adobe pro and reader 10.1.3 crashes upon printing
                    geshons Community Member

                    I can't print too with Acrobat Pro 10.1.4 and MAC OSX 10.6.8 and a OKI C3300. That's annoying. Also with Firefox. Can't save PDF-File there too!

                    Sudo give some phrases but no error so called …