2 Replies Latest reply: May 1, 2013 3:44 PM by johnchang7 RSS

    Signature not Saved?

    ll600 Community Member

      Greetings - I signed a PDF in the new version of Adobe Reader on the iPad. The signature shows on the screen just fine. However, when I e-mail the PDF, the signature is not there. Why is this? How can I fix it?

       

      Thanks.

        • 1. Re: Signature not Saved?
          Pat Wibbeler techies

          Can you please tell me where the recipient is viewing the PDF? The signature is an annotation and not all PDF Viewers display annotations even though they are part of the ISO PDF standard. If the recipient is viewing in the iPhone/iPad email app or in Safari, then they won't be able to view the signature. Please encourage them to "Open In" Adobe Reader or another PDF Viewer that supports this feature!

           

          If this does not help, please let us know. Thank you for the feedback!

           

          Pat

          • 2. Re: Signature not Saved?
            johnchang7

            I'm having the same issue. Everything was working perfectly. I believe it was the most recent update but now, like the OP stated, it shows fine in the app but when it's emailed it's blank.

             

            I'm viewing the document on adobe acrobat.