-
1. Re: Oxymoron: 'Adobe' 'Support' = Complete Waste of Time, Every Time
Claudio González Apr 11, 2012 6:28 PM (in response to Tahoe Thom)And what do you expect us fellow user to do? (This is a user to user forum).
-
2. Re: Oxymoron: 'Adobe' 'Support' = Complete Waste of Time, Every Time
pwillener Apr 11, 2012 8:30 PM (in response to Tahoe Thom)You may get better answers (than from Adobe Support) in the specific product forums. Some of the forums have active Adobe staff (developers, engineers) participating, although recently I have also seen Indian staff throwing in canned answers.
-
3. Re: Oxymoron: 'Adobe' 'Support' = Complete Waste of Time, Every Time
Noel Carboni Apr 12, 2012 10:17 AM (in response to Tahoe Thom)Tahoe Thom wrote:
we are very advanced users
The 'support' technicians don't know anythingI'm sorry to hear of your plight. The phrase "it's lonely at the top" comes to mind.
Sadly, your best bet is to get on the specific forum here that corresponds to the product you're having problems with. There's a very good chance the problem you're having will be seen by (and possibly even responded to) by an an engineer.
-Noel
-
4. Re: Oxymoron: 'Adobe' 'Support' = Complete Waste of Time, Every Time
acresofgreen Apr 17, 2012 5:35 AM (in response to Tahoe Thom)I understand your dissatisfaction with the support, but the people answering the phones are not to blame if they haven't been trained to support customers adequately. It's unfair to call them "morons".