3 Replies Latest reply: Apr 17, 2012 5:35 AM by BobLevine RSS

    How can I view content that I've archived on the iPad Adobe Content Viewer?

    RDECOM-PAO Community Member

      Sorry, I'm new to the DPS process. I tapped "Archive" in the Adobe Content Viewer thinking that I would be able to retrieve it from the archive. I haven't been able to find that capability yet! I've tried renaming the document in InDesign and updating, thinking the project would appear in the content viewer. Again, no dice. I even deleted the content viewer from the iPad and reinstalled. Logged out, logged in. No dice. I cannot seem to have any luck seeing my project again. It was displaying just fine earlier today. Damn curiosity! Why did I tap on the archive button? Any help would be much appreciated!

       

      Cheers,

      Dave

        • 1. Re: How can I view content that I've archived on the iPad Adobe Content Viewer?
          Casey Jensen Community Member

          Once archived, if the folio is still available in the producer service, you should be be able to see it and click a "Download" button. (Assuming you have a valid wireless connection and your library updates successfully.)

           

          If you cannot see it, that generally means there's an invalid article in the folio. An example of this would be that you have one landscape article and one portrait article. When the Content Viewer detects an invalid folio, it won't display it as downloadable.

           

          I would suggest deleting your articles one at a time until you determine which one is the culprit.

          • 2. Re: How can I view content that I've archived on the iPad Adobe Content Viewer?
            RDECOM-PAO Community Member

            I guess what I was asking is when you tap Archive in the Adobe Content Viewer on the iPad there is a pop-up that says "Are you sure you want to Archive?" and "This item will be removed from your device. You may download it again at anytime for free." But there is no option to do this within the iPad app! At least none that I can see.

             

            I ended up creating a new folio with the same articles. It works now, but the archive function is not intuitive! It should work the same as when you archive magazines in the Newstand app. I mean, that's how people expect it to work. I guess in Adobe speak archive = delete!

             

            Anyway, if you archive something it removes it from the app and you will not see a download button.

             

            Thanks!

             

            Dave

            • 3. Re: How can I view content that I've archived on the iPad Adobe Content Viewer?
              BobLevine CommunityMVP

              That is how it works, IME. I’ve had to use the archive function on several occasions just to clean up some corruption in folios and the download button immediately reappeared.

               

               

               

              Something went wrong with your folio but without way more in the way of details I’d just chalk it up to a fluke.

               

               

               

              Bob