I too am experiencing the exact same problem. Has anyone from Adobe contacted you guys directly with any resolution?? I haven't found any posts on here for any form of solution. Re-installing does nothing :/ If it means anything, I am not running any form of Firewall. I am on a home computer connected directly to an Apple Airport.
I am expierencing this error when I try to launch/sign into Muse. When I attempt to sign in it shows the 2nd screen frozen. Then after a few moments it goes to the grey Error screen. And I have been turning on/off my firewall for days and playing with the settings to no avail.
I couldn't find those documents on my computer that you mentioned before, and I have no idea what is casuing the problem.
For those seeing the second screen Corey linked (the greyed out screen with the spinner in the corner and no error message displayed), are you running on OS X Mountain Lion?
We have a bug with the beta release of Mountain Lion that we're working to resolve, which means you won't currently be able to log in.
If you are seeing the first screen 'Unknown Error', could you please check to see if the file /User/<user>/Application Support/Adobe/OOBE/opm.db (Mac) or \Users\<username>\AppData\Local\Adobe\OOBE\opm.db (Win) exists. If it does not, could you please email me the log file /Users/<user>/Logs/PDApp.log (Mac) or %temp%/PDApp.log (Win) to firstname.lastname@example.org.
My issue is the same as the second greyed post - But on Windows 7 64-bit. I've done everything to open my computer up to your servers (Remove firewall, reset hosts file, enter computer into DMZ on router)... all to no prevail.
My adobe ID is email@example.com <--- can an employee look into it and hopefully "an Adobe team member ended up contacting me via email, doing some magic and then telling me they fixed it, which they did." Will be true for me as well!
The last bit of my PDApp.log file is:
4/12/2012 22:23:16 [INFO] OPM - Build Version - 220.127.116.11
4/12/2012 22:23:16 [INFO] OPM - Logging Level verbosity Set to 4
4/12/2012 22:23:16 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
4/12/2012 22:23:32 [INFO] OPM - returning size of value as:3592728
4/12/2012 22:24:10 [INFO] OPM - returning size of value as:3592728
4/12/2012 22:24:25 [INFO] OPM - Released OPM refrence successfully
4/12/2012 22:24:25 [INFO] OPM - Build Version - 18.104.22.168
4/12/2012 22:24:25 [INFO] OPM - Logging Level verbosity Set to 4
4/12/2012 22:24:25 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
4/12/2012 22:24:25 [INFO] OPM - No Record found for the input fields
4/12/2012 22:24:25 [ERROR] IMSLib - Failed in getting value for key in OPMGetValueForKey
4/12/2012 22:24:25 [INFO] IMSLib - Failed to get proxy user name from local db in setProxyCredentialsForHTTPRequest
4/12/2012 22:24:25 [INFO] OPM - Released OPM refrence successfully
4/12/2012 22:24:29 [INFO] OPM - Build Version - 22.214.171.124
4/12/2012 22:24:29 [INFO] OPM - Logging Level verbosity Set to 4
4/12/2012 22:24:29 [INFO] OPM - Schema version and schema compatibility version are same or greater than current
4/12/2012 22:24:49 [INFO] OPM - returning size of value as:156366232
4/12/2012 22:25:27 [INFO] OPM - Released OPM refrence successfully
"OPM - No Record found for the input fields" Seems the login interface is having issues pulling data from the login form???
I'm getting the same error as the OP. But I'm on Windows 7 64-bit. To be clear, I'm not getting any error message. The Sign In box just turns darker and freezes.
I'm trying to get it to work on my personal computer but it works fine on my work machine which is on the same network and also runs Win 7 64-bit.
I too am having a similar problem. I have a Creative Cloud monthly subscription. Here is what happens with mine:
Endless Sign In Loop:
The problem was first encountered when I tried to start Muse from my desktop. It would prompt me with a pop-up screen that says "Further account information is required to use Adobe Muse. You will need to sign in to continue." So I would click "next" and see the "sign in" area was already populated with my Adobe ID (my email address) with the password field blank. So I enter my password and click "sign in" and it cycles like it's trying, and then just takes me right back to the first screen "Further account information...... etc etc" and it just goes in a circle like that.
I tried searching for help on the forums, but the closest thing I could find suggested that I maybe the problem is that I haven't logged into Business Catalyst yet, so I tried logging into BC via Dreamweaver, and that gave the exact same cyclical event as above with Muse.
I have talked to someone on Live Adobe Help Chat twice. The first time they told me "this product is brand new, and some kinks are being worked out, just wait 24hrs and try again." I did that, it didn't work. The second time, the conclusion was to refer me to the Business Catalyst Help. Did that, and they told me to try and close the pop up screen and go to "help" in adobe and deactivate. Can't do that because I can't get past that pop up sign in screen.
I am on a Windows 7 machine, and I also checked to see if I have the opm.db file, and I do.
Things I've tried:
- Resetting my password. Didn't work.
- Uninstalling and reinstalling. Didn't work.
- Uninstalling, downloading trial version, installing with the hopes of at least getting into the app and then activating, and that didn't work. Same cyclical log in as mention above.
I am paying for this service, and am eager to use it!
Your colleague Zak Williamson got to me first with an answer which perfectly corrected everything, which is in line with what you are saying here. Maybe this info will help someone else, as well.
Here's his response to my other post:
Please delete the "MBLStore" and "OOBE" folders found in
on Mac: <yourusername>/Library/Application Support/Adobe
on Windows XP: <youruser>\Local Settings\Application Data\Adobe
on Windows 7: <youruser>\AppData\Local\Adobe
and delete the "AdobeMuse" folder found in
on Mac: <yourusername>/Library/Preferences
on Windows XP: <youruser>\Local Settings\
on Windows 7: <youruser>\AppData\Roaming
Then launch Muse. It will go through the first launch experience of asking for UI language, AdobeID, etc.
Problem with Adobe Muse Login solved! >>>opm.db<<<
Dear James Boag,
thx for your entry. I had also the above mentioned repeating trouble with the login for Muse, then I searched for the opm.db file and deleted it as you mentioned. Problem solved! The opm.db file must have been corrupted. Now Adobe Muse works just fine!
I am using Windows 8 and there is no folder and no file with name "opm.db" on this location.
I have deinstalled and installed ADOBE AIR, deinstalled and installed MUSE - it doesn`t work.
All the other applications are working o.k.
I can`t login to MUSE since one week! It´s really a bad thing!!!!
CAN EVERYONE HELP ME???