18 Replies Latest reply: Apr 25, 2012 8:43 AM by NormanPCN RSS

    Unable to start Bridge, PS does run

    NormanPCN Community Member

      I had to run PS 64-bit as administrator and change the scratch disk off my system SSD, but PS no works.

       

      Bridge 64-bit however crashes on startup. Bridge does run as administrator. I moved the bridge cache off of my SSD while running as administrator. The ACR RAW cache is unchanged and in the same location as it is for CS5. I see nothing else in bridge settings that might get a permission problem.

       

      I did not install the 32-bit bridge or PS beta. Only 64-bit.

       

      CS5 all works fine.

       

      Norman

        • 1. Re: Unable to start Bridge, PS does run
          NormanPCN Community Member

          I noticed that Bridge is creating a temp file in the root directory of my C (system drive). The root folder is protected for administrators.

          The File is

          "Photoshop Temp7156653416"

           

          My temp directory is NOT the root of my C drive. Appears to be a stupid bug.  Does Adobe actually test things. My machine is Windows 7 DEFAULT permission setup. aka, the root folder of the system drive is protected.

          • 2. Re: Unable to start Bridge, PS does run
            PECourtejoie ACP

            Hello! I've seen other threads with the same issue, including one for CS5.

            I'd like to know if you moved your user account out of the C: drive, or just your documents... IE if anything is not standard.

            Are you sure that Photoshop Temp was created by Bridge?

            • 3. Re: Unable to start Bridge, PS does run
              NormanPCN Community Member

              Thanks for the quick reply.

               

              Yes, the temp was created by bridge. I open a file browser window looking at the root of c: (my system drive). I then run bridge as administrator and voila, the temp appears in the file list. When I close bridge the temp disappears. The number in the temp file name changes on each iteration.

               

              I moved "my documents", downloads, music, pictures and videos folders away from the system boot drive, which is an SSD, to a folder on my main HD (D:\UserData). Everything else in my account (Norman) is still directed to the default location(s) (C:\Users\Norman)

               

              UAC, User account control is obviously enabled on my machine.

               

              Also regarding the PS startup file permission issue. Adobe needs to be nicer to average folk out there. Instead of just not running because the default scratch location (c:\) is not available detect a file permission error and bring up the preferences dialog to someone can change the scratch disk location. Better yet, default to the TEMP location, or something that is gauranteed to be writable. Default to *anything* but the root folder of the system boot drive.

               

              -Norman

              • 4. Re: Unable to start Bridge, PS does run
                aochenglong Adobe Employee

                Hi,

                Could you please send a crash dump to me(alonao@adobe.com)? That will help us indentify the exact issue. Below is the instruction about how to enable crash dump on Win7.

                1.Copy text below (Marked as blue color) to a text editor and save as a file with .reg extension.

                 

                Windows Registry Editor Version 5.00

                 

                [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]

                "DumpFolder"=hex(2):25,00,4c,00,4f,00,43,00,41,00,4c,00,41,00,50,00,50 ,00,44,\

                00,41,00,54,00,41,00,25,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00, 75,00,\

                  6d,00,70,00,73,00,00,00

                "DumpCount"=dword:00000010

                "DumpType"=dword:00000001

                "CustomDumpFlags"=dword:00000000

                 

                2.And then import the .reg file to the Win7 Registry by double clicking it.

                 

                3.Attempt to launch Bridge. Once Bridge crash find the dump file from C:\Users\[username]\AppData\Local\CrashDumps folder.

                 

                Any problem please let me know.

                 

                Thanks

                Adobe Bridge QE

                Chenglong

                • 5. Re: Unable to start Bridge, PS does run
                  aochenglong Adobe Employee

                  Hi Norman,

                  I received your crash dump file and investigated it.  Could you please provide following information?

                  -Did you never launch Bridge?

                  -Did you install Bridge by administer or not?

                  -Did you try reinstalling PS to fix this?

                  -If disable the MMXCore plug-in by removing MMXCore.8BX file from location below, does this still happen?

                  C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Plug-Ins\

                  -Can you paste your System Info here by going to Photoshop Help > System Info menu?

                   

                  Thanks in advance.

                   

                  Chenglong

                  • 6. Re: Unable to start Bridge, PS does run
                    NormanPCN Community Member

                    -Did you never launch Bridge?

                     

                    I am not sure what you mean here. If you mean did Bridge work initially, then  no I don;t think so but I cannot be 100%. Only 99.9%.

                     

                    -Did you install Bridge by administrator or not?

                     

                    I ran the installer and the system requested administrator priveledge for the installer and I checked yes to this dialog.

                     

                    No I have not tried reinstalling.

                     

                    Removing MMXCore does nothing.

                     

                    Don't forget that Bridge is still creating a temp file in my C:\ root folder and this folder is protected from normal users. Only administrators can create a file there. This is abnormal and could be a part of this issue. I stated this in my first post.

                     

                    I had to "fix" Photoshop to work since it by default wanted it's scratch on the C:\ drive. I ran PS as administrator and changed the scratch to D: and it is fine now. This was also the case with CS5. Adobe has issues with trying to put scratch/temp files in protected folders.

                     

                    System Info

                    Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64

                    Operating System: Windows 7 64-bit

                    Version: 6.1 Service Pack 1

                    System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                    Physical processor count: 4

                    Logical processor count: 8

                    Processor speed: 2808 MHz

                    Built-in memory: 8190 MB

                    Free memory: 6339 MB

                    Memory available to Photoshop: 7249 MB

                    Memory used by Photoshop: 70 %

                    Image tile size: 128K

                    Image cache levels: 4

                    OpenGL Drawing: Enabled.

                    OpenGL Drawing Mode: Advanced

                    OpenGL Allow Normal Mode: True.

                    OpenGL Allow Advanced Mode: True.

                    OpenGL Allow Old GPUs: Not Detected.

                    Video Card Vendor: ATI Technologies Inc.

                    Video Card Renderer: ATI Radeon HD 5800 Series

                    Display: 1

                    Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

                    Video Card Number: 1

                    Video Card: ATI Radeon HD 5800 Series

                    OpenCL Unavailable

                    Driver Version: 8.821.0.0

                    Driver Date: 20110126000000.000000-000

                    Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                    Video Mode: 1920 x 1200 x 4294967296 colors

                    Video Card Caption: ATI Radeon HD 5800 Series

                    Video Card Memory: 1024 MB

                    Video Rect Texture Size: 16384

                    Serial number: Tryout Version

                    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                    Temporary file path: D:\TEMP\

                    Photoshop scratch has async I/O enabled

                    Scratch volume(s):

                      D:\, 931.5G, 691.8G free

                    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                    Additional Plug-ins folder: not set

                     

                     

                    Installed components:

                       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642  

                       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                       adobe_caps.dll   Adobe CAPS   5,0,10,0  

                       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                       aif_core.dll   AIF   3.0   62.490293

                       aif_ocl.dll   AIF   3.0   62.490293

                       aif_ogl.dll   AIF   3.0   62.490293

                       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                       boost_date_time.dll   DVA Product   6.0.0  

                       boost_signals.dll   DVA Product   6.0.0  

                       boost_system.dll   DVA Product   6.0.0  

                       boost_threads.dll   DVA Product   6.0.0  

                       cg.dll   NVIDIA Cg Runtime   3.0.00007  

                       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                       data_flow.dll   AIF   3.0   62.490293

                       dvaaudiodevice.dll   DVA Product   6.0.0  

                       dvacore.dll   DVA Product   6.0.0  

                       dvamarshal.dll   DVA Product   6.0.0  

                       dvamediatypes.dll   DVA Product   6.0.0  

                       dvaplayer.dll   DVA Product   6.0.0  

                       dvatransport.dll   DVA Product   6.0.0  

                       dvaunittesting.dll   DVA Product   6.0.0  

                       dynamiclink.dll   DVA Product   6.0.0  

                       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                       filter_graph.dll   AIF   3.0   62.490293

                       hydra_filters.dll   AIF   3.0   62.490293

                       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       image_compiler.dll   AIF   3.0   62.490293

                       image_flow.dll   AIF   3.0   62.490293

                       image_runtime.dll   AIF   3.0   62.490293

                       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                       LogSession.dll   LogSession   2.1.2.1640  

                       mediacoreif.dll   DVA Product   6.0.0  

                       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       pdfsettings.dll   Adobe PDFSettings   1.04  

                       Photoshop.dll   Adobe Photoshop CS6   CS6  

                       Plugin.dll   Adobe Photoshop CS6   CS6  

                       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                       PSArt.dll   Adobe Photoshop CS6   CS6  

                       PSViews.dll   Adobe Photoshop CS6   CS6  

                       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                       TfFontMgr.dll   FontMgr   9.3.0.113  

                       TfKernel.dll   Kernel   9.3.0.113  

                       TFKGEOM.dll   Kernel Geom   9.3.0.113  

                       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                       wu3d.dll   U3D Writer   9.3.0.113  

                     

                     

                     

                     

                    Required plug-ins:

                     

                     

                       3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Accented Edges 13.0

                       Adaptive Wide Angle 13.0

                       ADM 3.11x01

                       Angled Strokes 13.0

                       Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Bas Relief 13.0

                       BMP 13.0

                       Camera Raw 7.0

                       Chalk & Charcoal 13.0

                       Charcoal 13.0

                       Chrome 13.0

                       Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Color Halftone 13.0

                       Colored Pencil 13.0

                       CompuServe GIF 13.0

                       Conté Crayon 13.0

                       Craquelure 13.0

                       Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Crop and Straighten Photos Filter 13.0

                       Crosshatch 13.0

                       Crystallize 13.0

                       Cutout 13.0

                       Dark Strokes 13.0

                       De-Interlace 13.0

                       Dicom 13.0

                       Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Diffuse Glow 13.0

                       Displace 13.0

                       Dry Brush 13.0

                       Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Embed Watermark 4.0

                       Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Extrude 13.0

                       FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Fibers 13.0

                       Film Grain 13.0

                       Filter Gallery 13.0

                       Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Fresco 13.0

                       Glass 13.0

                       Glowing Edges 13.0

                       Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Grain 13.0

                       Graphic Pen 13.0

                       Halftone Pattern 13.0

                       HDRMergeUI 13.0

                       IFF Format 13.0

                       Ink Outlines 13.0

                       JPEG 2000 13.0

                       Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Lens Blur 13.0

                       Lens Correction 13.0

                       Lens Flare 13.0

                       Liquify 13.0

                       Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Mezzotint 13.0

                       Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Mosaic Tiles 13.0

                       Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Neon Glow 13.0

                       Note Paper 13.0

                       NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Ocean Ripple 13.0

                       Oil Paint 13.0

                       OpenEXR 13.0

                       Paint Daubs 13.0

                       Palette Knife 13.0

                       Patchwork 13.0

                       Paths to Illustrator 13.0

                       PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Photocopy 13.0

                       Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Pinch 13.0

                       Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Plaster 13.0

                       Plastic Wrap 13.0

                       PNG 13.0

                       Pointillize 13.0

                       Polar Coordinates 13.0

                       Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Poster Edges 13.0

                       Radial Blur 13.0

                       Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Read Watermark 4.0

                       Reticulation 13.0

                       Ripple 13.0

                       Rough Pastels 13.0

                       Save for Web 13.0

                       ScriptingSupport 13.0

                       Shear 13.0

                       Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Smart Blur 13.0

                       Smudge Stick 13.0

                       Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Spatter 13.0

                       Spherize 13.0

                       Sponge 13.0

                       Sprayed Strokes 13.0

                       Stained Glass 13.0

                       Stamp 13.0

                       Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Sumi-e 13.0

                       Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Targa 13.0

                       Texturizer 13.0

                       Tiles 13.0

                       Torn Edges 13.0

                       Twirl 13.0

                       U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Underpainting 13.0

                       Vanishing Point 13.0

                       Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Water Paper 13.0

                       Watercolor 13.0

                       Wave 13.0

                       Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Wind 13.0

                       Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       ZigZag 13.0

                     

                     

                    Optional and third party plug-ins:

                     

                     

                       Topaz Adjust 5 10.0

                       Topaz BW Effects 10.0

                       Topaz Clean 3 10.0

                       Topaz DeJpeg 4 10.0

                       Topaz DeNoise 5 10.0

                       Topaz Detail 2 10.0

                       Topaz InFocus 10.0

                       Topaz Lens Effects 10.0

                       Topaz ReMask 3 10.0

                       Topaz Simplify 3 10.0

                       TopazRemaskAutomate NO VERSION

                    Plug-ins that failed to load: NONE

                    Flash:

                       Mini Bridge

                       Kuler

                    Installed TWAIN devices: NONE

                    • 7. Re: Unable to start Bridge, PS does run
                      NormanPCN Community Member

                      Reinstall does not correct the issue.

                      • 8. Re: Unable to start Bridge, PS does run
                        aochenglong Adobe Employee

                        Hi Norman,

                        I reproduced this issue by a trick on my machine. I made the temp folder(C:\Users\<username>\AppData\Local\Temp) write-protected for current user, then Bridge crashed after launching for a while.

                         

                        It seems your temp folder pointed to the root of C:\ accidently. Can you run command "set temp" in the Command Line window to see what it output? If it ouput "Temp=C:\", please try reseting the temp folder location and make sure current user has enough permission, then see if the issue is fixed.

                         

                        Thanks

                        Chenglong

                        • 9. Re: Unable to start Bridge, PS does run
                          NormanPCN Community Member

                          Sorry, but my temp folder is D:\temp.

                           

                          In the system properties, environment variables tab I moved the temp folder to d:\temp. Both "temp" and "tmp" environment variables point to this folder.

                           

                          Photoshop, and every other program correctly puts temp files in this folder.

                           

                           

                          -Norman

                          • 10. Re: Unable to start Bridge, PS does run
                            aochenglong Adobe Employee

                            Thanks for reply. Can you give current user full access to the root of C drive and D:\temp then see what happens?

                             

                            If needed, can we do a connect session through www.adobeconnect.com to see the issue on your machine?

                             

                            Chenglong

                            • 11. Re: Unable to start Bridge, PS does run
                              NormanPCN Community Member

                              My temp folder was created by my normal account, norman, and as such has full access. Yes, I can created folders and file in that folder.

                               

                              As previously stated, *Photoshop* AND ALL other programs create their temp files in the temp folder. Bridge is the only one I know of creating a temp file in c:\.

                               

                              I previously had tried adding a permission to the c:\ folder for the normal user, norman, account. It did not change anything. Changing this permission is not a completely "error" free operation. There are warnings trying to add a permission since the operating system has some of the folders in the root directory locked and therefore you cannot change the permission of said folder. i.e. the Windows folder and a couple of others. This should not affect the general permission change of the root itself. I can try this again for you.

                               

                              -Norman

                              • 12. Re: Unable to start Bridge, PS does run
                                NormanPCN Community Member

                                I tried changing the permissions and there is no change. Bridge still crashes on startup.

                                 

                                -Norman

                                • 13. Re: Unable to start Bridge, PS does run
                                  aochenglong Adobe Employee

                                  I'll do a connect session with FotoLinse tonight to see whether I can find other clues. His issue is likely same as yours.

                                   

                                  Chenglong

                                  • 14. Re: Unable to start Bridge, PS does run
                                    aochenglong Adobe Employee

                                    Hi Norman,

                                    After connecting FotoLinse, it truned out his issue is same as yours. On his machine, Bridge also will generate a temp file in the root of drive C. It's very odd. But there is a workaound: Turn off the UAC. Can you try this workaround? and I want to know what Adobe products have installed on your machine. How did you install them? What do you change the user profile?

                                     

                                    Chenglong

                                    • 15. Re: Unable to start Bridge, PS does run
                                      aochenglong Adobe Employee

                                      Hi Norman,

                                      After more investigation, I think I reproduced the issue.  Here is my steps to reproduce the bug.

                                      0) Turn on UAC of Windows.

                                      1) Chang the user temp folder to a new location(Make sure the new temp folder location doesn’t  exist), say D:\Temp.

                                      3) Launch Bridge 64-bit/32-bit and browse some images. Bridge will crash.

                                      4) Then I manually create the folder D:\Temp, but Bridge still crashes.

                                      5) If I run Bridge as administrator, it always generates a temp file “Photoshop Tempxxxxxx” under the root of C drive. The phenomena is matching yours. But, by default, a user has no write permission for the root of C drive if UAC is on. So this might be the root cause.

                                       

                                      Photoshop also has same issue, but it will pop up an error on launch, not crash.

                                       

                                      Did you do similar thing as mine?

                                       

                                      Chenglong

                                      • 16. Re: Unable to start Bridge, PS does run
                                        NormanPCN Community Member

                                        Close but not quite.

                                         

                                        My moved temp folder already existed before the install of CS6. I moved it a couple of years ago.

                                         

                                        Photoshop initially crashed for me, but this was due to the scratch drive being defaulted to c:. Once I ran as admin and changed the scratch preference, photoshop has always worked.

                                         

                                        -Norman

                                        • 17. Re: Unable to start Bridge, PS does run
                                          aochenglong Adobe Employee

                                          So we have something in common:

                                          - Changed temp folder location

                                          - Bridge always attempts to generate a temp file in the root of C drive.

                                           

                                          As far as I know, there are following workarounds:

                                          -Run Bridge as administrator.

                                          -Trun off UAC.

                                          -Reset user temp folder to default location or create a new user account.

                                           

                                          We'll consider fixing this in dot release.

                                           

                                          Chenglong

                                          • 18. Re: Unable to start Bridge, PS does run
                                            NormanPCN Community Member

                                            "Changed temp folder location".

                                             

                                            Changed from what? What does Adobe think the directory should be? By default in Windows, the path is not a known location. It varies by user Account. In other words, an application cannot know where the temp location is supposed to be so how can it be "changed".

                                             

                                            The Windows API GetTempPath informs an application of the temp location. That value is basically a magic cookie. Who knows what convoluted logic Adobe developers use to come up with a temp folder location. No way GetTempPath ever returns C:\.

                                             

                                            Workarounds.

                                            Reset the temp folder.

                                                This does not work around the problem, for me.

                                            Create a new user account.

                                                This does not work around the problem, for me.