30 Replies Latest reply: May 5, 2012 5:59 PM by NeedsLoomis RSS

    Problem with curves and presets

    Jeff Friedhoffer

      I use the curves layer and usually start with one of the presets, such as lighten or linear contrast.  This works for a while and then the ability to select presets locks up.  IE cannot select a preset.  To get presets to work again, PS6 has to be closed and reopened

        • 1. Re: Problem with curves and presets
          station_one Community Member

          Jeff, the reason you have no replies yet is that you have given no information at all.

           

          What platform?  What OS? Details of your machine?  etc...

          • 2. Re: Problem with curves and presets
            Jeff Friedhoffer Community Member

            The system is a dell desk top running windows 7

             

            Sent from my mobile

            • 3. Re: Problem with curves and presets
              PECourtejoie CommunityMVP

              I guess that you are using the adjustment layers? Is there an operation that triggers the problem? Is it the case for all blending modes, bit depth, file sizes?

              • 4. Re: Problem with curves and presets
                -Agfaclack- Community Member

                i noticed the same. sometimes i could not choose a preset in the curves adjustement layer, it was grayed out.
                a restart of CS6 beta solves the problem.

                 

                also when using the TAD tool it happened that it did not show the correct value on the curve.

                i was hovering over deep shadows and in the curves diagram the small circle (that is indicating the value) was at a mid grey value.

                for example... RGB values are 12,12,11 in the info windows but in the curves diagram the small circle was around 100-133 on the luminance curve.

                 

                but when i press the mouse button and moved the TAD tool the circles jumps to the correct value on the curve.

                 

                 

                win7 64 bit

                i7 2600k

                16 GB ram

                nvidia GTX 470 ( driver 285.62)

                 

                 

                 

                Jeff Friedhoffer wrote:

                 

                I use the curves layer and usually start with one of the presets, such as lighten or linear contrast.  This works for a while and then the ability to select presets locks up.  IE cannot select a preset.  To get presets to work again, PS6 has to be closed and reopened

                • 5. Re: Problem with curves and presets
                  Pattie F Employee Hosts

                  Hi Jeff-

                   

                  Can you also tell me what video board you are using and if you have the most recent driver?

                   

                  I would like to try to reproduce your issue. Give me a step by step of what you did after launching  PS.

                  Were you using presets you saved here or migrated from an older version?

                   

                  I am able to open a photo, make a curves adjustment layer, select the linear contrast preset (or other),

                  and continue on.

                   

                  Pattie

                  • 6. Re: Problem with curves and presets
                    -Agfaclack- Community Member

                    Pattie Foxhoven wrote:

                     

                    Hi Jeff-

                     

                    Can you also tell me what video board you are using and if you have the most recent driver?

                     

                    I would like to try to reproduce your issue. Give me a step by step of what you did after launching  PS.

                    Were you using presets you saved here or migrated from an older version?

                     

                    I am able to open a photo, make a curves adjustment layer, select the linear contrast preset (or other),

                    and continue on.

                     

                    Pattie

                     

                    the problem is it happens sporadic for me.

                    before replying to this thread i tried to reproduce the error but all is working fine today..... but it has happend a few times over the last 24 days.

                     

                    i noticed that the indicator on the curve is wrong when i did skin color correction the CYMK "skin tone by the numbers" way, using the TAD tool.

                     

                    the problem jeff mentioned happened also sporadic.

                    at some point i could not choose linear or medium contrast presets anymore because it was greyed out.

                    i can really not say what triggers it.

                    • 7. Re: Problem with curves and presets
                      Pete.Green Employee Hosts

                      Excuse my ignorance if it's obvious, but

                       

                      What acronym are you referring to with "TAD" tool?

                      • 8. Re: Problem with curves and presets
                        -Agfaclack- Community Member

                        sorry i meant TAT.... targed adjustment tool... the little hand.

                         

                        ps: i don´t know if it helps but my files are 16 BIT tiff files. 

                        • 9. Re: Problem with curves and presets
                          Pattie F Employee Hosts

                          Jeff and Agfaclack-

                           

                          The next time this happens, please be sure your layers panel and history panel are open, then go to the preset you want to show it greyed out, and take a screen shot of the entire application with layers and history showing.

                           

                          Thanks,

                           

                          Pattie

                          • 10. Re: Problem with curves and presets
                            Jeff Friedhoffer Community Member

                            The system is a Dell Inspiron 580, Intel core i3, with 4GB memory.  The

                            graphic board is based on an Intel HD.  As suggested I updated the

                            driver for the graphics card.  An interesting results was  that when I

                            previously launched PS6, it said the graphics board was not supported. 

                            With the new driver, did not get this warning.

                             

                            Re some of the other questions asked, I was only in the normal blend

                            mode, I was editing tiff files that were scanned at 16bits and were

                            about 50MB in size.

                             

                            If the problem reoccurrs with, will do a screen capture as requested.

                             

                            Jeff

                            • 11. Re: Problem with curves and presets
                              Pattie F Employee Hosts

                              Thanks Jeff.

                               

                              I don't seem to be able to reproduce this as of now. Maybe if it happens again I can figure out something from your history and layers panels. 

                               

                              Also, when you updated the new video driver, did you go to preferences>performance and click on the use graphics processor box? It may have been turned off if it did not like your graphics board before.

                               

                              Pattie

                              • 12. Re: Problem with curves and presets
                                -Agfaclack- Community Member

                                i still try to reproduce the error.

                                i was clicking and dragging in the adjustment layer curves diagram and i got this a second ago:

                                 

                                 

                                Problemsignatur:

                                 

                                Problemereignisname: APPCRASH

                                Anwendungsname: Photoshop.exe

                                Anwendungsversion: 13.0.0.0

                                Anwendungszeitstempel: 4f551de1

                                Fehlermodulname: Photoshop.exe

                                Fehlermodulversion: 13.0.0.0

                                Fehlermodulzeitstempel: 4f551de1

                                Ausnahmecode: c0000005

                                Ausnahmeoffset: 00000000003bee9c

                                Betriebsystemversion: 6.1.7601.2.1.0.256.1

                                Gebietsschema-ID: 1031

                                Zusatzinformation 1: 9ec0

                                Zusatzinformation 2: 9ec0b19ae4ca1c876ef83938e399dc2e

                                Zusatzinformation 3: 8d2b

                                Zusatzinformation 4: 8d2b7ecdc8e6fc8c9913aa0b3938236a

                                 

                                 

                                a few minutes later the same happens:

                                 

                                 

                                Problemsignatur:

                                 

                                Problemereignisname: APPCRASH

                                Anwendungsname: Photoshop.exe

                                Anwendungsversion: 13.0.0.0

                                Anwendungszeitstempel: 4f551de1

                                Fehlermodulname: Photoshop.exe

                                Fehlermodulversion: 13.0.0.0

                                Fehlermodulzeitstempel: 4f551de1

                                Ausnahmecode: c0000005

                                Ausnahmeoffset: 00000000003bee9c

                                Betriebsystemversion: 6.1.7601.2.1.0.256.1

                                Gebietsschema-ID: 1031

                                Zusatzinformation 1: 9ec0

                                Zusatzinformation 2: 9ec0b19ae4ca1c876ef83938e399dc2e

                                Zusatzinformation 3: 8d2b

                                Zusatzinformation 4: 8d2b7ecdc8e6fc8c9913aa0b3938236a

                                 

                                 

                                i had opened 2 images

                                all i was doing was using the curves ajdustmenst layer for a while, creating curve layer and flattening them to teh base layer ... using the TAT tool and pushing the curve diagram around.

                                when i switched to the second image after a while PS6 crashed.

                                • 13. Re: Problem with curves and presets
                                  Jeff Friedhoffer Community Member

                                  Pattie,

                                   

                                  Checked the preferences>performance and the use graphics box was

                                  checked.  I will probably do more processing of pictures later today and

                                  see if the problem reoccurs.

                                   

                                  Jeff

                                  • 14. Re: Problem with curves and presets
                                    Pattie F Employee Hosts

                                    Agfaclack-

                                     

                                    can you also paste in your system information here (everything above the serial number)

                                     

                                    They can be found at help>system info

                                     

                                    Thanks

                                    Pattie

                                    • 15. Re: Problem with curves and presets
                                      -Agfaclack- Community Member

                                      the two crashes happend on my second PC.

                                      the same configuration (same motherboard, same ram, same cpu) only that this system has a nvidia 460 GTX and not a nvida 470 GTX.

                                       

                                       

                                      Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64

                                      Operating System: Windows 7 64-bit

                                      Version: 6.1 Service Pack 1

                                      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                                      Physical processor count: 4

                                      Logical processor count: 8

                                      Processor speed: 3411 MHz

                                      Built-in memory: 16289 MB

                                      Free memory: 11167 MB

                                      Memory available to Photoshop: 14655 MB

                                      Memory used by Photoshop: 71 %

                                      Image tile size: 128K

                                      Image cache levels: 4

                                      OpenGL Drawing: Enabled.

                                      OpenGL Drawing Mode: Advanced

                                      OpenGL Allow Normal Mode: True.

                                      OpenGL Allow Advanced Mode: True.

                                      OpenGL Allow Old GPUs: Not Detected.

                                      Video Card Vendor: NVIDIA Corporation

                                      Video Card Renderer: GeForce GTX 460/PCI/SSE2

                                      Display: 3

                                      Display Bounds:=  top: 0, left: 1920, bottom: 1200, right: 3840

                                      Display: 2

                                      Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

                                      Display: 1

                                      Display Bounds:=  top: 104, left: 3840, bottom: 1184, right: 5760

                                      Video Card Number: 2

                                      Video Card: Intel(R) HD Graphics Family

                                      OpenCL Version:

                                      Driver Version: 8.15.10.2372

                                      Driver Date: 20110415000000.000000-000

                                      Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

                                      Video Mode: 1920 x 1200 x 4294967296 Farben

                                      Video Card Caption: Intel(R) HD Graphics Family

                                      Video Card Memory: 1024 MB

                                      Video Rect Texture Size: 16384

                                      Video Card Number: 1

                                      Video Card: NVIDIA GeForce GTX 460

                                      OpenCL Version:

                                      Driver Version: 8.17.12.8562

                                      Driver Date: 20111015000000.000000-000

                                      Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                                      Video Mode: 1920 x 1080 x 4294967296 Farben

                                      Video Card Caption: NVIDIA GeForce GTX 460

                                      Video Card Memory: 1024 MB

                                      Video Rect Texture Size: 16384

                                      Serial number: Tryout Version

                                       

                                       

                                      photoshop runs on the display that is connected to the 460 GTX on this system (respectively the GTX 470 on the other system).

                                      it´s not running on the display that is connected to the intel HD graphic.

                                       

                                      all the menus (the whole GUI) is also on this display, i have not setup PS CS6 yet for multi displays.

                                       

                                      i can reproduce the crash above as it seems.

                                      just by having 2 files open, then i randomly click and drag in the curves adjustment layer, creating multiple points on the RGB curves (4-7 points) and after a while i switch to the second image.... bang (3 crashes):

                                       

                                      Untitled-1.jpg

                                      • 16. Re: Problem with curves and presets
                                        Pattie F Employee Hosts

                                        Agfaclack:

                                         

                                        OK, so you have two systems. The first one you saw the curves greyed out issue sometimes, right. That being on

                                        win7 64 bit ,i7 2600k, 16 GB ram, nvidia GTX 470 ( driver 285.62), and then you got the crash on the second system, the one with the GTX 460, and the same one you attached system information for, right?

                                         

                                        Can you try this on both systems? Turn off OpenGL and go through the same process as before to see if you can reproduce the crash with it off. Then let us know what happened. If it still crashes, go to the link below and try the other troubleshooting options and see if any of those keep it from crashing. I want to first rule out video board/driver issues. (see below for how to turn it off)

                                         

                                        Did you go to the nVidia site and ensure both systems had the most up to date drivers? My system arrived with an already out of date driver from nVidia and Photoshop crashed on it when performing GPU relateed stuff until I updated my driver.

                                         

                                        Starting Photoshop with clean preferences is a good idea too.  To restore your preferences :  press CTRL-SHIFT-ALT immediately after you double-click the Photoshop icon to launch it.

                                         

                                        Thanks-

                                        Pattie

                                         

                                         

                                         

                                        Turn off OpenGL.

                                        • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
                                        • In the Performance panel, uncheck Use Graphics Processor. Click OK.
                                        • Restart Photoshop, and perform the same function.

                                         

                                        If the problem recurs while OpenGL Drawing is disabled, OpenGL is not the cause. For additional troubleshooting, see Troubleshoot system errors and freezes | Adobe software on Windows(cpsid_82252) or Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x(cpsid_82414).

                                        if you can still reproduce the crash, try the other troubleshooting ideas in this link and let us know what happens:

                                        What features use the GPU and how do I troubleshoot GPU issues?

                                         


                                        • 17. Re: Problem with curves and presets
                                          -Agfaclack- Community Member

                                          Pattie Foxhoven wrote:

                                           

                                          Agfaclack:

                                           

                                          OK, so you have two systems. The first one you saw the curves greyed out issue sometimes, right. That being on

                                          win7 64 bit ,i7 2600k, 16 GB ram, nvidia GTX 470 ( driver 285.62), and then you got the crash on the second system, the one with the GTX 460, and the same one you attached system information for, right?

                                           

                                           

                                           

                                          yes that is correct.

                                           

                                           

                                          Pattie Foxhoven wrote:

                                           

                                          Did you go to the nVidia site and ensure both systems had the most up to date drivers? My system arrived with an already out of date driver from nVidia and Photoshop crashed on it when performing GPU relateed stuff until I updated my driver

                                           

                                           

                                          it´s not the latest driver. it is from december 2011.

                                          but im using programs that rely much more on OpenGL then photoshop (3D apps) and they run flawless.

                                          anyway i will update the driver after i tried with openGL disabled.

                                          • 18. Re: Problem with curves and presets
                                            -Agfaclack- Community Member

                                            one minute later....

                                             

                                            i have disabled use GPU and could reproduce the crash after 1 minute.

                                            the crash always happens when i switch to the second image i have open in PS.. immediately.

                                             

                                            btw: i tried the same with CS5.1 for at least 20 minutes... and i could not reproduce the error.

                                            • 19. Re: Problem with curves and presets
                                              Pattie F Employee Hosts

                                              Let me know what happens. The nVidia driver that shipped with my system was only a month old and it made PSCS6 crash for some reason. The new driver fixed the issue. I'll be curious to see what happens with yours.

                                               

                                              Pattie

                                              • 20. Re: Problem with curves and presets
                                                Pattie F Employee Hosts

                                                Are both files large Tiff files?

                                                 

                                                Pattie

                                                • 21. Re: Problem with curves and presets
                                                  -Agfaclack- Community Member

                                                  files i have used for testing are from a 5D MK2 exported from lightroom as 16 BIT tif.

                                                  not alway the same two files but they where always from a 5D MK2 and 16 BIT tif.

                                                   

                                                   

                                                  had no time today to do further testing. but i will have an eye on that issue.

                                                  • 22. Re: Problem with curves and presets
                                                    Pattie F Employee Hosts

                                                    Thanks. I will play here and try to break it as well.

                                                     

                                                    Pattie

                                                    • 23. Re: Problem with curves and presets
                                                      Jeff Friedhoffer Community Member

                                                      Pattie,

                                                       

                                                      As requested, attached is a copy of the PS6 window with the curves

                                                      adjustment layer, with the default greyed out, along with history.  I

                                                      did one picture before this one and was able to use the dafault "lighten"

                                                       

                                                      Jeff

                                                      • 24. Re: Problem with curves and presets
                                                        Pattie F Employee Hosts

                                                        Great! Did you use the camera icon here to "attach photo" in your post? I can't see the screen capture.

                                                         

                                                        Pattie

                                                        • 25. Re: Problem with curves and presets
                                                          Jeff Friedhoffer Community Member

                                                          Pattie,

                                                           

                                                          Closed PS6 after the last picture I sent to you.  Reopened PS6 and on

                                                          the second picture the same thing happened.  I used bridge to open 6

                                                          pictures for editing, the first one was fine, saved the tiff image as a

                                                          jpg, and then closed the tiff.  It asked if I wanted to save tiff and I

                                                          said no.

                                                           

                                                          Jeff

                                                          • 26. Re: Problem with curves and presets
                                                            Pattie F Employee Hosts

                                                            Jeff,

                                                             

                                                            I would love to see the pictures, but I checked private message, email, and forum and can't see a picture from you at any location.

                                                            How did you send it?

                                                             

                                                            Pattie

                                                            • 27. Re: Problem with curves and presets
                                                              Jeff Friedhoffer Community Member

                                                              Patti,

                                                              An interesting thing happened after the last email with the problem.

                                                               

                                                              I went to windows and unclicked properties, which closed the properties

                                                              window.  Then double clicked on the curves layer which opened the

                                                              properties windows again.  This time the defaults worked for many

                                                              pictures.  Closed PS6 and reopened and still not problem.

                                                               

                                                              One question, How do I adjust the height of the properties window? I

                                                              have to go to the very bottom of the screen to toggle the effect on and

                                                              off.  In PS3 I was just able to pull on the edges of the properties

                                                              window to resize.

                                                              Jeff

                                                              • 28. Re: Problem with curves and presets
                                                                Jeff Friedhoffer Community Member

                                                                Pattie,

                                                                 

                                                                I attached in the email a power point slide with the images.  I don't

                                                                see a camera icon with which to attach the pictures.

                                                                • 29. Re: Problem with curves and presets
                                                                  Pattie F Employee Hosts

                                                                  I will send you a message so you can email it to me.

                                                                   

                                                                  Pattie

                                                                  • 30. Re: Problem with curves and presets
                                                                    NeedsLoomis Community Member

                                                                    I have managed to reproduce this issue on two machines (windows 7x64 PS6x64)

                                                                     

                                                                    1. Open an image

                                                                    2. Add an adjustment layer (I have only tested this with selective color and curves)

                                                                    3. With the adjustment layer selected (active layer) crop the image.

                                                                     

                                                                    The adjustment layer's dropdown menus are now locked.  Odly, they can be unlocked by opening a menu ie Edit>Color Settings>Cancel.