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Just installed CS5 extened on my mac and when I try to launch it, it shuts down unexpectedly???? HELP!!
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Did you receive any error messages while trying to install? Which operating system are you using? I would recommend you start by running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ you can use this to automatically review your installation logs and attempt to locate a solution.
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Which Adobe application are you talking about..?
What is your OS ?
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Hi
Thanks for contacting me. OS is snow leopard and the application is photoshop CS5 extended. When I try to open the application it asks me to reload software because some information is missing.
Regards
Lee Clifford
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Can you put the screen shot of teh error?
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Hi
I am unable to get to my mac until
6 pm. But will send it across.
Regards
Lee Clifford
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Hi
I have attached a screen shot of the tech problem.
Regards
Lee
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I believe it didn't came through...
use the "insert Image " button ....
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No , it didn't worked..
Take the screen shot...
Save it through MS paint as PNG,
Use the Insert Image button as shown in the previous post
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Hi
This is what the error message says..........................Some of the application components are missing from the application directory. Please reinstall the application.
Regards
Lee
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Have you tried removing the software via the uninstaller and then reinstalling?
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Hi
Yes several times.
Lee Clifford
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Did the Adobe Support Advisor detect any problems?
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I have just uninstalled it and reinstalled it again, clearing all old photoshop products such as elements etc. I have never had trial versions of any Adobe products on my macs I have lightroom 3 elements and CS3. Fingers crossed this time.
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All working now??????? will install other software and see which conflicts!!!!!
Thanks for your help to those who got in contact.