10 Replies Latest reply: Jun 10, 2013 8:31 AM by Anand Sachan RSS

    exit code 24

    vitorlindo305

      Hi,

       

      im trying to install photoshop elements 10.

       

      keep getting exit code 24.

       

      ive tried restarting etc...

       

      mac dual quad core runnind up to date 10.7.3

       

      help!

        • 1. Re: exit code 24
          willyjp Community Member

          Hi,

           

          can you provide the logs : hard drive > library > logs.

          • 2. Re: exit code 24
            Jeff A Wright Adobe Employee

            Could you please provide the exact error message you are receiving?  Also what have you tried so far to resolve your difficulties?  Have you run the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation logs?

            • 3. Re: exit code 24
              Manish-Sharma Adobe Employee

              Enable root user account and then run the installation.

              • 4. Re: exit code 24
                Arpit Kapoor Adobe Employee

                Its an permission related issue.

                 

                Try to give read/write permissions to the below locations:

                 

                /Applications/Adobe*

                /Applications/Utilities/Adobe*

                /Library/Application Support/Adobe*

                /Library/Application Support/FLEXnet Publisher/

                /Library/Preferences/

                /Library/Preferences/FLEXnet Publisher/

                /Users/[user]/Library/Application Support/Adobe*

                /Users/[user]/Library/Caches/Adobe*

                /Users/[user]/Library/Caches/com.adobe*

                /Users/[user]/Library/Preferences/Adobe*

                 

                Also, repair the disc permissions.

                • 5. Re: exit code 24
                  vitorlindo305

                  MANISH: how do i enable root user account?

                   

                  ARPIT: i know how o repair disk permisions, i did that.... but how do i give read/write permissions to the locations u mentioned?

                   

                  JEFF: so far i tried to repair disk permissions.... restastig etc... i have installed the adobe support advisor, but i dont really know wut im looking at..... wut is the program supposed to do.... from wut i unerstood, it just tells me where the mistakes are, and gives me links to possible solutions... none of the links helped...

                   

                   

                  • 6. Re: exit code 24
                    Manish-Sharma Adobe Employee
                    • 7. Re: exit code 24
                      Arpit Kapoor Adobe Employee

                      Enable Root user : http://support.apple.com/kb/ht1528

                       

                      Start in Safe Boot mode | Mac OS X : http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.html

                       

                      For giving permissions to the above folders, goto "How to View and Change Permissions in the Finder's Info Window" section under http://support.apple.com/kb/HT2963

                      • 8. Re: exit code 24
                        vitorlindo305

                        Arpit,

                         

                        thank you for all the help so far, but im still lost.

                        here is the link u sent me.... to activate the root user.

                         

                        i only got until number7... there is no number 8. i dont see a edit menu at all..... there is a directory editor but no edit menu.... and i didnt see root user written anywhere, and i looked carefully.

                         

                        OS X Lion

                        1. From the Apple menu choose System Preferences....
                        2. From the View menu choose Users & Groups.
                        3. Click the lock and authenticate as an administrator account.
                        4. Click Login Options....
                        5. Click the "Edit..." or "Join..." button at the bottom right.
                        6. Click the "Open Directory Utility..." button.
                        7. Click the lock in the Directory Utility window.
                        8. Enter an administrator account name and password, then click OK.
                        9. Choose Enable Root User from the Edit menu.
                        10. Enter the root password you wish to use in both the Password and Verify fields, then click OK.

                         

                        i didnt want to give read write permissions because apple says that if u dont know wut ur doing u shouldnt do it.

                         

                        wuts next? i dont want to go to geek squad pay 200 buck for them to do this

                        • 9. Re: exit code 24
                          Manish-Sharma Adobe Employee

                          Look in the menu bar in the top (near to apple icon) , there you will find the Edit menu , in the drop down of it , you have Enable Root User

                          • 10. Re: exit code 24
                            Anand Sachan Adobe Employee

                            Please try the following steps if someone is facing this issue

                             

                            - Run the CS cleaner tool ( not required if you have some programs already installed)

                            - Enable The root user in MAC

                             

                            give read/write permissions to the below locations:

                             

                            /Applications/Adobe*

                            /Applications/Utilities/Adobe*

                            /Library/Application Support/Adobe*

                            /Library/Application Support/FLEXnet Publisher/

                            /Library/Preferences/

                            /Library/Preferences/FLEXnet Publisher/

                            /Users/[user]/Library/Application Support/Adobe*

                            /Users/[user]/Library/Caches/Adobe*

                            /Users/[user]/Library/Caches/com.adobe*

                            /Users/[user]/Library/Preferences/Adobe*

                             

                            Don't worry if couple of them are not there in the system

                             

                            - Verify and then Repair Disk Permisssions

                            - In case if it doesnot work then restart the system and Boot in the Safe Mode

                            - run the install again and it should work