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Hi,
im trying to install photoshop elements 10.
keep getting exit code 24.
ive tried restarting etc...
mac dual quad core runnind up to date 10.7.3
help!
Its an permission related issue.
Try to give read/write permissions to the below locations:
/Applications/Adobe*
/Applications/Utilities/Adobe*
/Library/Application Support/Adobe*
/Library/Application Support/FLEXnet Publisher/
/Library/Preferences/
/Library/Preferences/FLEXnet Publisher/
/Users/[user]/Library/Application Support/Adobe*
/Users/[user]/Library/Caches/Adobe*
/Users/[user]/Library/Caches/com.adobe*
/Users/[user]/Library/Preferences/Adobe*
Also, repair the disc permissions.
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Hi,
can you provide the logs : hard drive > library > logs.
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Could you please provide the exact error message you are receiving? Also what have you tried so far to resolve your difficulties? Have you run the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation logs?
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Enable root user account and then run the installation.
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MANISH: how do i enable root user account?
ARPIT: i know how o repair disk permisions, i did that.... but how do i give read/write permissions to the locations u mentioned?
JEFF: so far i tried to repair disk permissions.... restastig etc... i have installed the adobe support advisor, but i dont really know wut im looking at..... wut is the program supposed to do.... from wut i unerstood, it just tells me where the mistakes are, and gives me links to possible solutions... none of the links helped...
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check this link:-
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Enable Root user : http://support.apple.com/kb/ht1528
Start in Safe Boot mode | Mac OS X : http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.html
For giving permissions to the above folders, goto "How to View and Change Permissions in the Finder's Info Window" section under http://support.apple.com/kb/HT2963
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Arpit,
thank you for all the help so far, but im still lost.
here is the link u sent me.... to activate the root user.
i only got until number7... there is no number 8. i dont see a edit menu at all..... there is a directory editor but no edit menu.... and i didnt see root user written anywhere, and i looked carefully.
OS X Lion
i didnt want to give read write permissions because apple says that if u dont know wut ur doing u shouldnt do it.
wuts next? i dont want to go to geek squad pay 200 buck for them to do this
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Look in the menu bar in the top (near to apple icon) , there you will find the Edit menu , in the drop down of it , you have Enable Root User
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Its an permission related issue.
Try to give read/write permissions to the below locations:
/Applications/Adobe*
/Applications/Utilities/Adobe*
/Library/Application Support/Adobe*
/Library/Application Support/FLEXnet Publisher/
/Library/Preferences/
/Library/Preferences/FLEXnet Publisher/
/Users/[user]/Library/Application Support/Adobe*
/Users/[user]/Library/Caches/Adobe*
/Users/[user]/Library/Caches/com.adobe*
/Users/[user]/Library/Preferences/Adobe*
Also, repair the disc permissions.
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Please try the following steps if someone is facing this issue
- Run the CS cleaner tool ( not required if you have some programs already installed)
- Enable The root user in MAC
give read/write permissions to the below locations:
/Applications/Adobe*
/Applications/Utilities/Adobe*
/Library/Application Support/Adobe*
/Library/Application Support/FLEXnet Publisher/
/Library/Preferences/
/Library/Preferences/FLEXnet Publisher/
/Users/[user]/Library/Application Support/Adobe*
/Users/[user]/Library/Caches/Adobe*
/Users/[user]/Library/Caches/com.adobe*
/Users/[user]/Library/Preferences/Adobe*
Don't worry if couple of them are not there in the system
- Verify and then Repair Disk Permisssions
- In case if it doesnot work then restart the system and Boot in the Safe Mode
- run the install again and it should work