9 Replies Latest reply: Apr 20, 2012 7:13 PM by John T Smith RSS

    Big problems exporting from Premiere Pro CS3

    Solid-Fear

      Hey all.

       

      Would be massively grateful if anyone here could help me out. I'm in the process of trying to export a 23 and a half minute project from Premiere Pro CS3. I've tried exporting to different formats, (Quicktime, MPEG2, etc..) but keep arriving at the same conclusion. The process will freeze midway through, and I'm greeted by the following error messages:

       

      "premiere pro debug event

      premiere pro has encountered an error

      [..\..\Src\PPixHandleUtilities.cpp-114]"

       

      When I close that, another window pops up saying;

       

      "export error

      application failed to return a video frame.

      cancelling the operation."

       

      I'm not really sure where to go from here. Previously during the process of editing this project, I would occasionally get a message telling me that premiere pro was "running low on system memory". Fearing this to be the problem I was having while exporting, I attempted to export an extremely low quality version of the project, but arrived at the same conclusion. I also wondered if there was a corrupt frame or clip somewhere that was causing the issue, so I overlayed one whole transparent clip over the whole sequence and tried to export, but again, the same result.

       

      I now have to put all my faith in you Adobe Wizards! Please ask me any questions that might help you to arrive at what may be causing the problem, I'll answer them the best I can

       

      Many thanks!

      Andy

        • 1. Re: Big problems exporting from Premiere Pro CS3
          John T Smith CommunityMVP

          Odd Errors http://forums.adobe.com/thread/670174

          .

          A gap between video in the timeline may cause problems

          .

          Long File Names or odd characters cause problems

          Read http://forums.adobe.com/thread/588273

          And #4 http://forums.adobe.com/thread/666558

          And This Message Thread http://forums.adobe.com/thread/665641

          .

          More information needed for someone to help... click these links and provided the requested information

          -http://forums.adobe.com/message/4200840

          -http://forums.adobe.com/thread/416679

          .

          Some is general about your computer and OS, some is specific to video editing

          .

          Build a Configuration file http://www.piriform.com/speccy

          .

          Brand/Model Computer (or Brand/Model Motherboard if self-built)

          .

          How much system memory you have installed, such as 2Gig or ???

          .

          Operating System version, such as Win7 64bit Pro... or whatevevr

          -including your security settings, such as are YOU the Administrator

          -and have you tried to RIGHT click the program Icon and then select

          -the Run as Administrator option (for Windows, not sure about Mac)

          .

          Your Firewall settings and brand of anti-virus are you running

          .

          Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"

          -or the brand/model graphics chip if on the motherboard

          -and the exact driver version for the above graphics card/chip

          -and how much video memory you have on your graphics card

          .

          Brand/Model sound card, or sound "chip" name on Motherboard

          -and the exact driver version for the above sound card/chip

          .

          Size(s) and configuration of your hard drive(s)... example below

          -and how much FREE space is available on each drive (in Windows

          -you RIGHT click the drive letter while using Windows Explorer

          -and then select the Properties option to see used/free space)

          .

          Windows Indexing is BAD http://forums.adobe.com/thread/676303

          • 2. Re: Big problems exporting from Premiere Pro CS3
            Peru Bob CommunityMVP

            Can you export an old version or an autosave?

            Try copying the files into a new project and export.

             

            I assume you have done regular maintenance like cleaning & defragging and have lots of free hard drive space on your drives.

            • 3. Re: Big problems exporting from Premiere Pro CS3
              Solid-Fear Community Member

              Hi John and Bob.

               

              John, I'll try to provide as much info as I can..

               

              Model: HP Pavilion dv6 Notebook PC

              Running on Windows 7

              Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz 2.20GHz

              Installed Memory (RAM): 4.00GB

              64 - bit Operating System
              Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family

              My hard drive is 284GB with 13.4GB free

               

              The source footage is from a Canon DSLR, which I think is h.264 .mov

               

              I'm running the latest version of avast! Internet Security.

               

               

               

              Hey Bob.

               

              Yeah, I defragged fairly recently and I still have 13.4GB free on my hard drive. I haven't tried exporting an older version. I have exported other, smaller projects though that used the same Source Footage, which worked fine, making me think that the problem is specific to the project I have right now. Copying the files over to a new project sounds interesting, I haven't done that before. What is the best way of doing that?

               

               

              PS. Another piece of information, although I'm not sure how relevent it is. As I was rendering the project before exporting, for some reason, several clips in the final 3 minutes of the video just rendered completely black, seemingly randomly. The video played back normally, except for certain clips which are just blank. Although I thought it may just be a strange quirk, as when I looked at the preview window of Adobe Media Encoder, they blank clips were visible there. And when I unrendered those clips, they reappeared again, so I just put it down to a strange rendering bug.. Again, not sure how relevent that is to my more critical problem, but may as well put that information out there anyway..

               

              Thanks guys

              Andy

              • 4. Re: Big problems exporting from Premiere Pro CS3
                John T Smith CommunityMVP

                >13.4GB free

                 

                FAR too small !!!

                 

                The program itself uses more than that for temporary working files

                 

                Also, unless you already have a 2nd hard drive or eSata external, you are below specification

                 

                Trying to use only ONE Hard Drive for Video Editing

                .

                You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions

                .

                Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work

                .

                You as a person cannot do both at the same time with the same hand

                .

                A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing

                .

                You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything

                .

                Partition = Crash http://forums.adobe.com/thread/957286

                .

                I find that the three drives I use work very well for me, for editing AVCHD video... some people use a 4th drive, so video INPUT files are on drive three and all OUTPUT files are on drive four... I only bought a mid-tower case instead of a full tower case (my bad... but had to fit in the space available on my office desk!) so I use the three drives that will fit

                .

                Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND external hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for SD (Standard Definition) video editing

                .

                Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433 use USB externals for editing

                .

                A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used the eSata Dock below... for reference only, YMMV and all the usual disclaimers

                .

                http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t

                • 5. Re: Big problems exporting from Premiere Pro CS3
                  Solid-Fear Community Member

                  Hi John. Thanks for your replies!

                   

                  Yeah, I understand that my specs overall are quite below par for video editing. That said, the free 13.4GB is what is left over AFTER all the editing grunt work has been completed. As I said before, this project is just under 24 minutes long, but it has obviously been cut, graded and rendered all already. (The preview folder for the project is over 16GB) I've definitely learned through the process of cutting this video together that my machine is overall not cut out for the job (render times of 14-17 hours was not uncommon), and will make sure I am fully equiped for a big project next time.

                   

                  However, I assumed that since I'd finally scraped through editing the whole damn thing, created all temporary and preview files, and done all the dogs work, the space left over should've been enough just to merely export the completed video. Does Premiere Pro really need over 13.4GB just to export one project? What other scratch files does it need to create during the exporting process? I've exported other projects with this amount of space and they've worked fine. Adobe Media Encoder tells me that the estimated file size of the finished video will be 2632.24MB, so that still leaves over 10GB on my hard drive even after the file has been exported.. That's kind of why I'm inclined to think that whatever is giving me the error messages lies in the project itself, instead of my system.. (as slow as it is..)

                   

                  Would you be able to clarify this for me?

                   

                  Many thanks

                  Andy

                  • 6. Re: Big problems exporting from Premiere Pro CS3
                    John T Smith CommunityMVP

                    Sorry... can't help with low space issues, other than what I've already posted

                     

                    I have 3 hard drives in a mid-tower case, so drive space is never a problem for me

                     

                    If your laptop has an eSata port, think about buying an eSata external (end of last post has a link to one possibility... dock & drive are separate buys)

                     

                    Move your project and files and output destination to the external and see if that helps with this error

                    • 7. Re: Big problems exporting from Premiere Pro CS3
                      the_wine_snob Community Member

                      Andy,

                       

                      How is your Windows Virtual Memory managed, and what are the sizes?

                       

                      The 13GB is very, very close to the capacity. At about 70% of Capacity, HDD performance goes down. The closer to capacity, the more it decreases. At 100% capacity, the chances of a catostrophic failure goes way up.

                       

                      I would add additional physical HDD's, and spread the I/O load over those.

                       

                      Good luck,

                       

                      Hunt

                      • 8. Re: Big problems exporting from Premiere Pro CS3
                        Solid-Fear Community Member

                        Hey Bill! Thanks for replying!

                         

                        I've cleared some space off of my current hard drive, so I'm now working with around 25GB. I know it's still not ideal, but I guess it's an improvement.

                         

                        Forgive me, but I'm unsure what sizes my Windows Virtual Memory are, or even what it is if I'm completely honest. Would you be able to link me to any pages which would explain about it in a bit more detail?

                         

                        Also, as I have always edited fairly small projects in the past, I have always just worked with my C drive (unprofessional I know). So because of that, I'm not completely clued up on how to spread the Input/Output across multiple hard drives and getting it to all work together.. Again, I'd massively appreciate it if you could explain it a little more, or link me to a page where I can do the homework.

                         

                        I did a search on the error message I keep receiving, and came across an old discussion on this forum where you were able to help someone out Bill. You recommended to go through the project looking for gaps. I did that myself, and did discover a few. After plugging them, I tried exporting again, and did a little better. (Got to around 80% this time before it crashed). When I located the point at which it crashed, it was indeed a place where there previously was a gap, but had since been plugged. Do you think this has any relevence?

                         

                        I'm grateful to everyone for their suggestions and advice. Thanks muchly guys! Andy.

                        • 9. Re: Big problems exporting from Premiere Pro CS3
                          John T Smith CommunityMVP

                          Search here for all things Microsoft... http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US

                           

                          My 3 hard drives to edit AVCHD are configured as...

                          .

                          1 - 320Gig Boot for Win7 64bit Pro and all program installs

                          .

                          2 - 320Gig data for Win7 paging swap file and video project files

                          When I create a project on #2 drive, the various work files follow,

                          so my boot drive is not used for the media cache folder and files

                          .

                          3 - 1Terabyte data for all video files... input & output files (*)

                          (*) for 4 drives, drive 3 all source files & drive 4 all output files

                          .

                          Search Microsoft to find out how to redirect your Windows paging swap file