13 Replies Latest reply: Apr 20, 2012 2:25 PM by bizpubs Branched from an earlier discussion. Branched to a new discussion. RSS

    Branched: 'InDesign CS5.5 has stopped working'

    bizpubs Community Member

      This problem has suddenly become epidemic.  It happens to me now every half hour or so --- for the past two weeks or so.  Even when I merely have ID CS5 running in the background.  It seems to happen to all kinds of files: one I created in CS5.5 on another computer then downgraded via IDML back to CS5, others that I created in this CS5 program, others that I imported from CS4 for updating.

       

      It seems very apparent that this is some external conflict, not an error in the way users are manipulating ID CS5 files.

        • 1. Re: Branched: 'InDesign CS5.5 has stopped working'
          P Spier CommunityMVP

          Although crashes often seem to be the same as someone else's problem, they usually are not, and it's best to start your own thread, so I've branched this off into a new discussion.

           

          Please provide more details about version of ID and your OS, and if you have a crash report please post it on Pastebin.com (NOT here) and put a link here. Akos describe waht sorts of things youare doing when the crash happens, and what you doen so far.

          • 2. Re: Branched: 'InDesign CS5.5 has stopped working'
            bizpubs Community Member

            OS Windows 7 Pro 64 with ID CS5 on one computer ..,. Windows 8 Consumer Beta 64 with ID CS5.5 on another.  Problem is equally persistent and equally recent on both computers.

             

            Because of the OS difference and the ID version difference yet identical crash frequency, plus the fact that this suddenly started a week or two ago, it seems likely that it's some conflict from a Microsoft or Adobe update.

             

            Because Adobe bizarrely continues to fail to include Autosave with ID, there's no solution other than to re-create lost changes and try to remember to save every 60 seconds.

            • 3. Re: Branched: 'InDesign CS5.5 has stopped working'
              Manish-Sharma Employee Hosts

              Are both computer connected to any common network?

               

              can you provide the crash log?

              • 4. Re: Branched: 'InDesign CS5.5 has stopped working'
                bizpubs Community Member

                No, they're not even in the same country.  Nothing that links them except Adobe and Microsoft.

                 

                Don't know where MS keeps crash logs.  (It's a Microsoft crash message, not Adobe, but it specifies ID CS% as the crashing program.)

                • 5. Re: Branched: 'InDesign CS5.5 has stopped working'
                  P Spier CommunityMVP

                  There might be a Dr. Watson log on the XP machine. The bad news is that XP 64 bit is not a supported OS, so mostly you're on your own there, and sometimes things just don't work.

                   

                  Any common utilities, font manager or the like on both systems? Any idea what you might have changed a week or two ago? have you tried using system restore to see if you can go back in time to when it didn't happen?

                  • 6. Re: Branched: 'InDesign CS5.5 has stopped working'
                    bizpubs Community Member

                    The two machines use Windows 7 and Windows 8 (Pro and Consumer, respectively).  No XP system involved.

                     

                    Don't use a font manager.  No new ID extensions or utilities.

                     

                    I'm constantly installing updates (which is why I'm not going to start playing around with System Restore), mostly Windows critical updates, also Firefox, iTunes, video drivers, anti-malware etc., etc.  I recently installed a new ripping program that isn't a household brand name, so I'll uninstall that to see if somehow it causes the problem.

                    • 7. Re: Branched: 'InDesign CS5.5 has stopped working'
                      Manish-Sharma Employee Hosts

                      Its pretty strange that on both the machine it is crashing which have different OS and different version of the Indesign...

                       

                      As peter said you can collect the crash log from Dr.watson ,

                       

                      under Windows, hit Windows-R and paste in “%AllUsersProfile%\Application Data\Microsoft\Dr Watson” and then open DRWTSN32.LOG. Windows just keeps adding new crash logs to that file, so go to the end and search backwards for “App: ” and make sure you’ve got the correct crash (InDesign.exe).

                       

                       

                      Also can you check in teh selective startup , is there any other application that may be conflicting.:- http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html

                      • 8. Re: Branched: 'InDesign CS5.5 has stopped working'
                        P Spier CommunityMVP

                        Another case of I misread a post and saw XP instead of Windows 8. Windows 7 doesn't have Dr. Watson logs, and I doubt they brought them back for Windows 8.

                         

                        Aside form "you take your chances with beta  software" I'm pretty sure Bob has been running Windows 8 for a few months with no problems, so I still think there's a common utility or something that conflicts.

                         

                        Since the OP is unwilling to run system restore as a diagnostic test, though, I don't see much point in going further.

                        • 9. Re: Branched: 'InDesign CS5.5 has stopped working'
                          John Hawkinson CommunityMVP

                          At the risk of not being helpful:

                           

                           

                          Because Adobe bizarrely continues to fail to include Autosave with ID, there's no solution other than to re-create lost changes and try to remember to save every 60 seconds.

                          InDesign does have automatic file recovery, and as of CS5 it works pretty well.

                          After the program crashes, it should restart and prompt you to open the crash-recovered file.

                           

                          If that does not happen for you, it might suggest that your crashes are relating to the autosave functionality [???].

                          • 10. Re: Branched: 'InDesign CS5.5 has stopped working'
                            bizpubs Community Member

                            This is potentially VERY helpful.  It wouldn't fix the underlying problem but it sure would mitigate much of the damage.

                             

                            But where are the autosaved files kept?  I know that ID creates a temp idlk file whenever an indd file is open, but the idlk file isn't a backup (at least not for me), it's just a duplicate.  When the program crashes, the idlk file just disappears.  Or goes somewhere I'm not able to find.

                             

                            There's an Adobe forum thread about this ... consensus seems to be that everyone is upset over lack of autosave in CS5 ... one writer (who identifies himself as an Adobe employee) responded that true autosave isn't included iun CS5 because the constant saving of huge files would sap resources of even the fastest and memory-gifted systems.  He got crapped on pretty hard by about a thousand respondents who said, in effect, "give it to us and if it slows things down too much, give us the option of turning it off."

                            • 11. Re: Branched: 'InDesign CS5.5 has stopped working'
                              P Spier CommunityMVP

                              Recovery files are probably not quite the same as the autosave files you are looking for. They're stored in your InDesign Recovery folder in your user library/profile unless you've moved the recovery folder in the prefs. As far as I know, However, they can only be read by ID as it starts up, not through any sort of normal File > Open.. command, and I don't believe they are human readable, but John may know more about them.

                              • 12. Re: Branched: 'InDesign CS5.5 has stopped working'
                                John Hawkinson CommunityMVP

                                I have nothing to add over Peter on this.

                                • 13. Re: Branched: 'InDesign CS5.5 has stopped working'
                                  bizpubs Community Member

                                  Thanks to all of you.  At least I can now persuade myself that this isn't something incredibly stupid and incredibly obvious that I'm screwing up.

                                   

                                  Interestingly, I've been working furiously today on a ID CS5 project that involves many files, lots of graphics, and a fusillade of changes demanded by a client --- and haven't had a single crash.  It has been literally weeks since I was able to say that at the end of ther work day.