29 Replies Latest reply: Apr 23, 2012 5:08 PM by vdtconsult RSS

    Outdated Graphics Drivers

    vdtconsult

      My Nvidia GeForce 9600 GT does not have the capacity to support CS6 3D or rendering lighting effects.  Just downloaded the most recent driver.  Which drivers are compatible?

        • 1. Re: Outdated Graphics Drivers
          Pattie F Employee Hosts

          If you have the latest driver, that card should work.

           

          See GPU FAQ and please try the troubleshooting options and let us know if it helps. http://forums.adobe.com/message/4289204#4289204

           

          Thanks

          Pattie

           

           

          GPU/OpenGL preferences in Photoshop CS6

          The advantages of using a compatible video card (GPU) with Photoshop are that you can experience better performance and more features.   Problems can occur if you have an older video card with limited VRAM or if you use other programs at the same time as Photoshop that use the GPU.

           

          1. 1.Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
          2. 2.In the Performance panel, make sure Use Graphics Processor is selected in GPU Settings.
          3. 3.Click Advanced Settings and specify the following options:
          • Mode > Basic
          • Mode > Normal
          • Mode > Advanced Provides the benefits of Normal mode as well as newer OpenGL advances that can result in improved performance.
          • Use Graphics Processor to Accelerate Computation
          • Use OpenCL Uses the GPU to accelerate the new blur filters (Field Blur, Iris Blur, and Tilt-Shift) – OpenCL will only be available on newer GPUs that support OpenCL v1.1 or higher
          • Anti-Alias Guides And Paths Allows the GPU hardware to smooth the edges of drawn guides and paths.
          • 30 Bit Display (Windows only) Allows Photoshop to display 30 bit data directly to screen on video cards that support it

          Quick GPU Troubleshooting StepsYou can experience problems such as artifacts, errors, and crashes if there are incompatibilities between Photoshop and the display components that access the GPU.If you experience crashes, incorrectly rendered windows or objects, redraw issues, or performance issues while running Photoshop, first determine whether OpenGL is causing the problem.

          1. 1. Turn off OpenGL.
            • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
            • In the Performance panel, uncheck Use Graphics Processor. Click OK.
            • Restart Photoshop, and perform the same function.

          If the problem recurs while OpenGL Drawing is disabled, OpenGL is not the cause. For additional troubleshooting, see Troubleshoot system errors and freezes | Adobe software on Windows(cpsid_82252) or Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x(cpsid_82414).If the problem resolves, proceed with the rest of the troubleshooting steps to fix OpenGL.

          1. 2. Make sure that you're using the latest update of Photoshop.

          Updates fix bugs and issues.

          1. 3. Update the display driver.

          Updated display drivers can fix many issues, such as crashing, incorrectly rendered objects, and performance problems. See Update the video display driver. Then, turn on Use Graphics Processor in Photoshop preferences.

          1. 4. Reset preferences.

          Resetting preferences returns OpenGL settings to their default status. Reset Photoshop preferences by pressing and holding Shift+Ctrl+Alt (Windows) or Shift+Option+Command (Mac OS) immediately after you start Photoshop. Click Yes when asked if you want to delete the Adobe Photoshop Settings File. Retry the function that caused the problem.

          1. 5. Change the OpenGL mode to Basic.

          Setting the OpenGL mode to Basic uses the least amount of GPU memory and the most basic GPU feature set.

          • Close all documents.
          • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS)
          • In the Performance panel, click the GPU Settings Advanced Settings button.
          • Choose Mode > Basic
          • Restart Photoshop.

          If this solution resolves the problem, switch to Normal mode. See if the issue recurs. If the issue recurs, return to Basic mode.Note:  If you’re changing GPU preferences to troubleshoot a problem, re-launch Photoshop after each change.

          1. 6. If you are using more than one video adapter, remove the additional cards.

          Multiple video adapters can cause problems with GPU accelerated or enabled features in Photoshop. It's best to connect two (or more) monitors into one video adapter. If you have to use more than one video adapter, make sure that they are the same make and model. Otherwise, crashes and other problems can occur in Photoshop.Note: Using two video adapters does not enhance Photoshop's performance.

          1. 7. Check your Cache Levels setting.

          If you've set your Cache Levels to 1 in Photoshop preferences, you can experience performance issues with GPU features. Reset Cache Levels to the default setting, which is 4.

          1. 1.Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences (Mac OS)

          In the Performance panel, choose Cache Levels > 4.

          • 2. Re: Outdated Graphics Drivers
            vdtconsult Community Member

            OpenCL is grayed out.  The message that I get is “the limit of your video card’s shading capabilities has been reached for 3D Scene, 3D functionality will not be available”.  I get this message PS CS6 when I try to render lighting effects.  Nothing suggested below works.  No 3D functions work.

             

             

             

            Again, I am using the most recent driver for Nvidia 9600 GT

             

             

             

            tu

            • 3. Re: Outdated Graphics Drivers
              Pete.Green Employee Hosts

              Can you grab the system info from Help > System Info, and paste it in a response in this thread?

               

              Thanks!

              • 4. Re: Outdated Graphics Drivers
                vdtconsult Community Member

                Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x32

                Operating System: Windows 7 64-bit

                Version: 6.1 Service Pack 1

                System architecture: AMD CPU Family:15, Model:4, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                Physical processor count: 4

                Processor speed: 2812 MHz

                Built-in memory: 8184 MB

                Free memory: 5907 MB

                Memory available to Photoshop: 3255 MB

                Memory used by Photoshop: 69 %

                Image tile size: 132K

                Image cache levels: 4

                OpenGL Drawing: Enabled.

                OpenGL Drawing Mode: Advanced

                OpenGL Allow Normal Mode: True.

                OpenGL Allow Advanced Mode: True.

                OpenGL Allow Old GPUs: Not Detected.

                Video Card Vendor: NVIDIA Corporation

                Video Card Renderer: GeForce 9600 GT/PCIe/SSE2

                Display: 1

                Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1600

                Video Card Number: 1

                Video Card: NVIDIA GeForce 9600 GT

                OpenCL Unavailable

                Driver Version: 8.17.12.9610

                Driver Date: 20120229000000.000000-000

                Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                Video Mode: 1600 x 1200 x 4294967296 colors

                Video Card Caption: NVIDIA GeForce 9600 GT

                Video Card Memory: 1024 MB

                Video Rect Texture Size: 8192

                Serial number: Tryout Version

                Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\

                Temporary file path: C:\Users\Jill\AppData\Local\Temp\

                Photoshop scratch has async I/O enabled

                Scratch volume(s):

                  C:\, 1.36T, 666.1G free

                Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\

                Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-Ins\

                Additional Plug-ins folder: not set

                 

                Installed components:

                   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                   ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                   AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                   AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954

                   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642  

                   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                   adobe_caps.dll   Adobe CAPS   5,0,10,0  

                   adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000

                   AFlame.dll   AFlame 2011/01/10-23:33:35   64.444140   64.444140

                   AFlamingo.dll   AFlamingo 2011/01/10-23:33:35   64.436825   64.436825

                   AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                   aif_core.dll   AIF   3.0   62.490293

                   aif_ocl.dll   AIF   3.0   62.490293

                   aif_ogl.dll   AIF   3.0   62.490293

                   amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                   amtservices.dll   AMTServices   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000

                   ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                   asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  

                   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                   Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                   BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                   boost_date_time.dll   DVA Product   6.0.0  

                   boost_signals.dll   DVA Product   6.0.0  

                   boost_system.dll   DVA Product   6.0.0  

                   boost_threads.dll   DVA Product   6.0.0  

                   cg.dll   NVIDIA Cg Runtime   3.0.00007  

                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                   CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                   data_flow.dll   AIF   3.0   62.490293

                   dvaadameve.dll   DVA Product   5.0.0  

                   dvaaudiodevice.dll   DVA Product   6.0.0  

                   dvacore.dll   DVA Product   6.0.0  

                   dvamarshal.dll   DVA Product   6.0.0  

                   dvamediatypes.dll   DVA Product   6.0.0  

                   dvaplayer.dll   DVA Product   6.0.0  

                   dvatransport.dll   DVA Product   6.0.0  

                   dvaui.dll   DVA Product   5.0.0  

                   dvaunittesting.dll   DVA Product   6.0.0  

                   dynamiclink.dll   DVA Product   6.0.0  

                   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                   filter_graph.dll   AIF   3.0   62.490293

                   hydra_filters.dll   AIF   3.0   62.490293

                   icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

                   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                   icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

                   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                   icudt42.dll   International Components for Unicode   4, 2, 0, 0  

                   icuin42.dll   International Components for Unicode   4, 2, 0, 0  

                   icuuc42.dll   International Components for Unicode   4, 2, 0, 0  

                   image_compiler.dll   AIF   3.0   62.490293

                   image_flow.dll   AIF   3.0   62.490293

                   image_runtime.dll   AIF   3.0   62.490293

                   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                   libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                   LogSession.dll   LogSession   2.1.2.1640  

                   mediacoreif.dll   DVA Product   6.0.0  

                   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                   onOneActivationToolbox.dll   onOneActivationToolbox   1.0.1  

                   onOneToolbox2.dll   onOne Toolbox2 Dynamic Link Library   2.2.0  

                   onOneWelcomeDialog.dll   Essentials   1.0.0.1  

                   OnOneWidgets.dll    OnOneWidgets dll   2.5  

                   ONProxySupport.dll   TODO:    1.0.0.1  

                   pdfsettings.dll   Adobe PDFSettings   1.04  

                   Photoshop.dll   Adobe Photoshop CS6   CS6  

                   Plugin.dll   Adobe Photoshop CS6   CS6  

                   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

                   PSArt.dll   Adobe Photoshop CS6   CS6  

                   PSViews.dll   Adobe Photoshop CS6   CS6  

                   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                   ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                   TfFontMgr.dll   FontMgr   9.3.0.113  

                   TfKernel.dll   Kernel   9.3.0.113  

                   TFKGEOM.dll   Kernel Geom   9.3.0.113  

                   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                   wu3d.dll   U3D Writer   9.3.0.113  

                   zlib.dll   zlib   1.2.5  

                 

                 

                Required plug-ins:

                 

                   3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Accented Edges 13.0

                   Adaptive Wide Angle 13.0

                   ADM 3.11x01

                   Angled Strokes 13.0

                   Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Bas Relief 13.0

                   BMP 13.0

                   Chalk & Charcoal 13.0

                   Charcoal 13.0

                   Chrome 13.0

                   Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Color Halftone 13.0

                   Colored Pencil 13.0

                   CompuServe GIF 13.0

                   Conté Crayon 13.0

                   Craquelure 13.0

                   Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Crop and Straighten Photos Filter 13.0

                   Crosshatch 13.0

                   Crystallize 13.0

                   Cutout 13.0

                   Dark Strokes 13.0

                   De-Interlace 13.0

                   Dfx v3 NO VERSION

                   Dicom 13.0

                   Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Diffuse Glow 13.0

                   Displace 13.0

                   Dry Brush 13.0

                   Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Embed Watermark 4.0

                   Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Extrude 13.0

                   Fibers 13.0

                   Film Grain 13.0

                   Filter Gallery 13.0

                   Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Fresco 13.0

                   Glass 13.0

                   Glowing Edges 13.0

                   Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Grain 13.0

                   Graphic Pen 13.0

                   Halftone Pattern 13.0

                   HDRMergeUI 13.0

                   IFF Format 13.0

                   Ink Outlines 13.0

                   JPEG 2000 13.0

                   Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Lens Blur 13.0

                   Lens Correction 13.0

                   Lens Flare 13.0

                   Liquify 13.0

                   Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Mezzotint 13.0

                   Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Mosaic Tiles 13.0

                   Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Neon Glow 13.0

                   Note Paper 13.0

                   NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Ocean Ripple 13.0

                   Oil Paint 13.0

                   OpenEXR 13.0

                   Paint Daubs 13.0

                   Palette Knife 13.0

                   Patchwork 13.0

                   Paths to Illustrator 13.0

                   PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Photocopy 13.0

                   Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Pinch 13.0

                   Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Plaster 13.0

                   Plastic Wrap 13.0

                   PNG 13.0

                   Pointillize 13.0

                   Polar Coordinates 13.0

                   Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Poster Edges 13.0

                   Radial Blur 13.0

                   Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Read Watermark 4.0

                   Reticulation 13.0

                   Ripple 13.0

                   Rough Pastels 13.0

                   Save for Web 13.0

                   ScriptingSupport 13.0

                   Shear 13.0

                   Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Smart Blur 13.0

                   Smudge Stick 13.0

                   Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Spatter 13.0

                   Spherize 13.0

                   Sponge 13.0

                   Sprayed Strokes 13.0

                   Stained Glass 13.0

                   Stamp 13.0

                   Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Sumi-e 13.0

                   Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Targa 13.0

                   Texturizer 13.0

                   Tiles 13.0

                   Torn Edges 13.0

                   Twirl 13.0

                   U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Underpainting 13.0

                   Vanishing Point 13.0

                   Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Water Paper 13.0

                   Watercolor 13.0

                   Wave 13.0

                   Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   Wind 13.0

                   Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                   ZigZag 13.0

                • 5. Re: Outdated Graphics Drivers
                  Pattie F Employee Hosts

                  Thanks for the system info. We'll take a look at it and see what we can find...

                   

                  Pattie

                  • 6. Re: Outdated Graphics Drivers
                    vdtconsult Community Member

                    The error message I get says that’s it’s the Nvidia.  Is there any reason why this is not credible?

                    • 7. Re: Outdated Graphics Drivers
                      vdtconsult Community Member

                      I’m wondering if you have found anything significant in the system info I sent you.  I won’t be able to purchase the upgrade unless I find the reason that the “render lighting” and the 3D features don’t work.

                       

                       

                       

                      Again, the error message that I receive when I try to use these options is that the graphics card has reached its limit.  Yet, you still feel that I should be able to use my graphics card.

                       

                       

                       

                      Any progress?  Thanks.

                      • 8. Re: Outdated Graphics Drivers
                        Pete.Green Employee Hosts

                        Thanks for the msg on this thread again, sometimes they get lost in the mix.

                         

                        Make sure you're upgraded to the latest driver from nvidia's website.

                        Nvidia has a driver that's dated newer than the one you have listed in the system info.

                         

                        See about updating the driver, then restart Photoshop while resetting the settings file (hold ctrl+alt+shift immediately after launching PS, and click YES to reset the settings file)

                        Let us know how that goes!

                         

                         

                        Version:

                        296.10 WHQL

                        Release Date:

                        2012.03.13

                         

                        System info says your version is: Driver Date: 20120229

                        • 9. Re: Outdated Graphics Drivers
                          Noel Carboni Community Member

                          That might be a disparity between when the engineers built the code and the company released the package.  The important thing is the version listed: 

                           

                          Driver Version: 8.17.12.9610

                           

                          Note the last 5 digits...  2 9 6 1 0

                           

                          So unfortunately I think vdtconsult has the latest driver.

                           

                          -Noel

                          • 10. Re: Outdated Graphics Drivers
                            vdtconsult Community Member

                            Yes, I do have the latest driver.  Any suggestions from anyone?  Would be appreciated.  I would get a new card if I was certain that it would work.

                             

                             

                             

                            jill

                            • 11. Re: Outdated Graphics Drivers
                              Noel Carboni Community Member

                              vdtconsult wrote:

                               

                              I would get a new card if I was certain that it would work.

                               

                              Well, the only possible answer to that from anyone could be "it works for me (with a different video card)".

                               

                              Is your particular video card on the "supported" list?

                               

                               

                              Assuming it is, something you could try is to thoroughly remove all remnants of the display driver(s) that may have accumulated on your system, then install only the latest 296.10 release from nVidia.  There's also the possibility that an older driver would work where the latest one has a bug - though to be fair, most folks are saying the latest nVidia release fixes things, not breaks them.

                               

                              If you do get a new card, consider switching brands to ATI.  I'm more fond of ATI because it seems more often their drivers have higher quality (though to be fair they do flub up occasionally).  If I were getting a new card today I'd get a VisionTek ATI Radeon HD 6670 1 GB DDR5.

                               

                              -Noel

                              • 12. Re: Outdated Graphics Drivers
                                Pete.Green Employee Hosts

                                It is also possible that a clean install of the driver is needed.

                                Nvidia sometimes says you need to remove all old drivers, then install the new version to clean things out.

                                 

                                I'd try this before looking at another card.

                                 

                                As for recommendation, to each his own, as Noel suggests ATI, I'm pretty fond of NVIDIA's chipsets.

                                 

                                Here in the GPU FAQ is a list of card series' we've tested in PS CS6

                                • 13. Re: Outdated Graphics Drivers
                                  vdtconsult Community Member

                                  No go on the clean install.  OpenCL is still grayed out.  It wants to work because the lighting filter menu comes up but then the error message appears and all I get is a Light layer.

                                   

                                   

                                   

                                  Woe is me.  If anyone has any other suggestions, please let me know.  Thanks all.

                                   

                                   

                                   

                                  jill

                                  • 14. Re: Outdated Graphics Drivers
                                    vdtconsult Community Member

                                    BTW, the link below says URL invalid.

                                    • 15. Re: Outdated Graphics Drivers
                                      vdtconsult Community Member

                                      Pete, the link to the GPU FAQ is not valid.  Can you re-link?  Thanks.  jill

                                      • 16. Re: Outdated Graphics Drivers
                                        Pete.Green Employee Hosts

                                        Sure Jill, sorry bout the link breaking there.

                                         

                                        http://forums.adobe.com/message/4289204#4289204

                                         

                                         

                                         

                                        I also notice that you're using the 32bit Photoshop, did the 64bit Photoshop cs6 beta install?

                                        Do you get the same behavior in 64bit?

                                        • 17. Re: Outdated Graphics Drivers
                                          vdtconsult Community Member

                                          Hey Pete!!  What do you know?  64-bit works.  So now what?  Is there any way to get 32-bit to work or do I need to migrate all my plugins to 64-bit?  (Please tell me it isn’t so- life is too short).  OPEN CL is till grayed out.  What does this mean to me?

                                           

                                           

                                           

                                          Thanks for a terrific thought.

                                           

                                           

                                           

                                          jill

                                          • 18. Re: Outdated Graphics Drivers
                                            Pete.Green Employee Hosts

                                            Glad we're making progress!

                                             

                                            Are you able to still use the new Blur gallery plug-ins?

                                            Filter > Blur > Iris/tilt-shift/field blur

                                            Are those available to you? Those are the features that mainly use OpenCL, everything else should be fine

                                             

                                            As for plug-ins -- Ideally they'll be updated for 64bit by the plug-in manufacturer, lots of them have already had updates already (since CS5 was 64bit as well), things are moving away from 32bit, so it's a pretty good idea to move with the technology!

                                            • 19. Re: Outdated Graphics Drivers
                                              vdtconsult Community Member

                                              Yes I am.  That is why it is strange that the OPENCL is grayed out.

                                              • 20. Re: Outdated Graphics Drivers
                                                vdtconsult Community Member

                                                P.S. – I was not able to use Render Lighting.

                                                • 21. Re: Outdated Graphics Drivers
                                                  vdtconsult Community Member

                                                  PPS – Sorry, but I find that I can use the new Blur gallery plug-ins in 32-bit as well.  It’s slower.  So, in 32-bit, I don’t have render lighting effects or 3D.

                                                   

                                                   

                                                   

                                                  jill

                                                  • 22. Re: Outdated Graphics Drivers
                                                    Pete.Green Employee Hosts

                                                    Good you can use the Blur Gallery plugins, Those are the main uses for OpenCL...Sounds like you're still getting most functionality, and may not need to do any hardware updates at this time.

                                                     

                                                    Lighting effects has been updated to 64bit to work more with the GPU and new interface.

                                                    You should still be able to use the 3d functionality with 32bit, but 64bit will be able to access and use extra ram (you have 8gigs) in your system more effectively which will allow for better performance in 3d.

                                                     

                                                    Another option you could work with, is try setting your Advanced Graphics Processor Settings to something other than Advanced,

                                                    Such as Normal, or Basic.

                                                     

                                                    Can you use 3d in the 64bit application?

                                                    • 23. Re: Outdated Graphics Drivers
                                                      vdtconsult Community Member

                                                      All functionality in 64-bit.

                                                       

                                                      No 3D or lighting effects in 32-bit.  3D works in previous version of PS 32-bit. 

                                                       

                                                      If lighting effects was changed to 64-bit, why is it in the 32-bit app?

                                                       

                                                      I already tried setting AGP setting to normal and basic.  No change.

                                                      • 24. Re: Outdated Graphics Drivers
                                                        Pete.Green Employee Hosts

                                                        Are you opposed to using the 64bit app?

                                                        You'll get better performance, more usable RAM, and more functionality using it.

                                                         

                                                        There is still a 32bit plugin for LFX lighting effects, that is why it's in the 32bit app. We haven't removed it entirely, but it is updated for 64bit and now uses Open GL for the interface and interaction with it on canvas.

                                                         

                                                        32bit is on its way out in general, it would be worthwhile to check for 64bit updates to some of the plugins you're using.

                                                        • 25. Re: Outdated Graphics Drivers
                                                          SG... Employee Hosts

                                                          Hi Jill,

                                                           

                                                          To clear up a couple things, OpenCL is only used for Field, Iris, and Tilt–Shift blur filters on contemporary and higher performing video cards. You should still get the OpenGL overlay controls for the UI with OpenCL disabled.

                                                           

                                                          The LFX filter has been redone utilizing new code and requires OpenGL support for either the 32-bit or 64-bit application. When you launch the 32-bit CS6 Ps, do you get a functional Rotate tool? Quickest way to check is (with an open document) to press and hold the R key and note if the cursor changes to a hand over box icon or a ∅ icon. If it is the hand-box icon then you have an OpenGL enabled document.

                                                           

                                                          My guess from the error message is that you get OpenGL enabled documents, but something else is not allowing Ps to get full access to your GPU resources. I see in the system info that your loading some OnOne libraries (they use OpenGL) and the Tiffen DFX 3 plug-in. Can you disable those and see if the LFX error still happens with Ps 32-bit?

                                                           

                                                          Oh, and keep the Advanced GPU settings to Basic for now.

                                                           

                                                          regards,

                                                          steve

                                                          • 26. Re: Outdated Graphics Drivers
                                                            vdtconsult Community Member

                                                            It’s not that I have an objection to using 64-bit.  I would prefer to.  And for all of the plug-ins that I own, I have all of the 64-bit updated versions available.  But if you have any idea what hell is like, that would be me re-installing all of my third-party plug-ins into 64-bit.

                                                             

                                                             

                                                             

                                                            Windows 7 is very strange and you never know where it puts things on installation even if you tell it where to put it – unlike Windows XP.  The difficulty of installation is compounded if you have already installed a previous version.

                                                             

                                                             

                                                             

                                                            I guess this is going to be my life’s project.

                                                             

                                                             

                                                             

                                                            Nvidia just sent me an e-mail telling me that the 9600 GT does not support OPENCL in PS CS6 and that I need to get a new card.  Obviously it supports 64-bit – uses less memory.

                                                             

                                                             

                                                             

                                                            Remaining mystery is still why is OPENCL grayed out if the functionality is there?

                                                             

                                                             

                                                             

                                                            Thanks for your help and suggestions.

                                                             

                                                             

                                                             

                                                            jill

                                                            • 27. Re: Outdated Graphics Drivers
                                                              SG... Employee Hosts

                                                              Also, what size document are checking this against? Can you try a small 500px X 500px, 72 ppi, RGB 8-bit document?

                                                               

                                                              thx!

                                                              • 28. Re: Outdated Graphics Drivers
                                                                vdtconsult Community Member

                                                                I had tried with a clean install of PS CS6 32-bit – no plugins.  Just doesn’t work.  I tried small files.  Doesn’t work.

                                                                 

                                                                 

                                                                 

                                                                I am in the process of migrating all of my plugins to 64-bit where I have full functionality despite the fact that OPENCL is grayed out.  Further, I have Field, Iris, and Tilt-Shift functionality in 32-bit also with OPENCL grayed out.

                                                                 

                                                                 

                                                                 

                                                                Thanks.

                                                                 

                                                                 

                                                                 

                                                                jill

                                                                • 29. Re: Outdated Graphics Drivers
                                                                  vdtconsult Community Member

                                                                  You will be happy to know that I have fully migrated to PS6 64-bit.  Nvidia confessed that I had a driver problem and provided me with a beta updated card driver that hung up my system.  But since everything is now working in 64-bit, including most but not all of my favorite plug-ins, I don't need an updated driver.

                                                                   

                                                                  Thanks for your help.

                                                                   

                                                                  jill