20 Replies Latest reply: Oct 11, 2012 10:23 PM by rosnerda RSS

    Safari- pdf problem

    md cactus

      Hi- as of 4-10-12, i updated adobe reader for mac- all pdf's displayed in safari are adobe, and it is quite problematic- now cannot save from safari, and the save from adobe is a problem, as i cannot copy titles into the save window, and now have to handtype complex titles, often in foreign languages- how do i revert back, or, how to completely uninstall adobe

        • 1. Re: Safari- pdf problem
          hit.anand Community Member

          Hi,


          Can you please share the following details:

               - What is the version of Acrobat /Reader you are using?

               - Which operating system are you working on?

               - What is the version of Safari?

           

          Thanks,

          hit.anand

          • 2. Re: Safari- pdf problem
            md cactus Community Member

            Hi, in response to your questions:

            OX is 10.6.8

            - Safari is 5.1.5

            -Adobe is X-10.3.1 (recently upgraded)

            -This problem just started, and the problem i have with it is slow uploads, and embedded pdf files in Safari cannot be saved or printed from safari (I do not like printer options from Adobe at all) and i cannot cut and paste from pdf files in safari, which i need to do to save titles of manuscripts, for using quotes, and for google translate.

            As of last night i get black screens for pdfs uplaoded in safari- and pdf's that were observable now have "No-plug in" on screen (this seems to be an old problem that just recently hit me)

            - i checked in Library-Internet plug in folder and there is nothing there.

             

            I have wanted to go back to Preview as a default, but have not figured out how.

             

            -This recent change did solve one minor porblem i had with a site i downloaded reports from- 2 or so months ago the reports changed from pdfs to webarchives, so i had to use Firefox to download as pdf's- now safari downloads them as pdf's (until last night) and now firefox does not download pdf's.

             

            these are the kind of porblems why i shifted from windows to mac years agao, and now may go back!!!

             

            thanks

            • 3. Re: Safari- pdf problem
              hit.anand Community Member

              Hi,

               

              Try running Safari in 64bit mode (via Finder -> Applications -> right-click Safari -> Get Info -> check Open in 64-bit mode).

               

              If it still doesn't work then I am suspecting that your PDFViewer.plugin is corrupt.  Can you please try reinstalling Reader and see if it works for you.

              However, before reinstalling please delete the below mentioned files from the following location “/Library/Internet Plug-Ins/”

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

               

              Once you have deleted the above files please download and reinstall Reader 10.1.3 from here

               

              regards,

              hit.anand


              • 4. Re: Safari- pdf problem
                md cactus Community Member

                Thanks for the info

                 

                the problem is there is no plugins in the Internet plugins folder- not when problem first occured and not now with new problem.

                 

                so should i uninstall and re-install adobe first?

                 

                md

                • 5. Re: Safari- pdf problem
                  hit.anand Community Member

                  First of all, Adobe Reader and Adobe Acrobat are two separate products.

                   

                  Now, Adobe Reader is not provided with an uninstaller. So what you have to do is simply download and install Reader 10.1.3 from the following link http://www.adobe.com/support/downloads/detail.jsp?ftpID=5363

                   

                  However, if you have Adobe Acrobat installed and you don't wish to install Reader along with it then you can uninstall Acrobat and then reinstall Acrobat and then update it to the latest version 10.1.3.

                   

                  Please reply back if you have any queries.

                   

                  Hope this helps,

                   

                  regards,

                  hit.anand

                  • 6. Re: Safari- pdf problem
                    LeighO1972

                    I have a similar problem to this. I am running 10.6.8 and recently upgraded to Abode Reader 10.3.1 (I also have Adobe Acrobat, but I guess that has nothing to do with plugins). I have Safari 5.1.5. Since the recent update of Reader, I cannot view any pdfs in Safari or Firefox. I am forced to 'save as' and then open separately. Like md cactus, no Abode plugins show when I go to library > internet plugins. Also, there is no option to open Safari in 64-bit mode; only 32-bit mode.

                    • 7. Re: Safari- pdf problem
                      hit.anand Community Member

                      You say that / Library / Internet Plug-ins / is empty... that confuses me because this is where Adobe puts its pdfviewer plug-in.

                      Can you please verify:

                      Are you looking at the top-level "Library" folder on your disk, or the "Library" folder in your home directory /Users/<your-user-name>/Library ?

                      ---You should be looking in the former, and see AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin.

                       

                      On OSX 10.6.8 and Safari version 5.1.5 Adobe supports pdf viewer plugin in Safari in 64bit mode only.

                      For Firefox, Adobe Supports Firefox version 10.0 or later and in 32bit mode only. So if are using some older versions of Firefox then please upgrade it to 10 or later.

                       

                      Hope this helps,

                      hit.anand

                      • 8. Re: Safari- pdf problem
                        robgendreau Community Member

                        I am having problems as well. Using Reader 10.1.3 and OS 10.7.3, Safari 5.1.5.

                         

                        If I choose File>Save As... in an attempt to save a PDF I'm viewing then I get a dialog box prompting me to "export as...", and if I follow through it doesn’t work and I get an error message saying in effect the page "cannot be exported."

                         

                        If, with the same PDF, I click the disk icon in the pop-up viewer at the bottom of the page then I get a dialog prompting me to "save a copy as...." and it works as expected.

                         

                        I've reinstalled Reader and get the same results.

                        • 9. Re: Safari- pdf problem
                          md cactus Community Member

                          Hi

                           

                          I tried everything. The only thing that worked was taking the computer down

                          to Apple tore genius bar and having them delete all the miscelaneous crap

                          adobe leaves behind..which was a lot...now i am back to normal. FYI- the

                          folks at Apple store had not heard of this problem..but they fixed it..but

                          can't use adobe reader now

                           

                          md cactus

                          • 10. Re: Safari- pdf problem
                            md cactus Community Member

                            Hi

                             

                            I tried everything. The only thing that worked was taking the computer down

                            to Apple tore genius bar and having them delete all the miscelaneous crap

                            adobe leaves behind..which was a lot...now i am back to normal. FYI- the

                            folks at Apple store had not heard of this problem..but they fixed it..but

                            can't use adobe reader now

                             

                            md cactus

                            • 11. Re: Safari- pdf problem
                              Long •-• John

                              I've seen the same problem using Safari 5.1.5 and OS X 10.7.3 after updating to Reader 10.1.3. I deleted the file

                              /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin and the problem is now gone. Not only that, but PDF files are displayed much faster with the WebKit built-in PDF plug-in!

                              • 12. Re: Safari- pdf problem
                                md cactus Community Member

                                Yes, but the problem i had with the new version of adobe x is they don't

                                deposit a plug in in the library, so there is nothing to delete

                                • 13. Re: Safari- pdf problem
                                  LeighO1972 Community Member

                                  Yay! It works. I was indeed looking in the wrong place for those plugin files. It's under Macintosh HD > Library > Internet plug-ins (not Users > my name > Library > Internet plug-ins). I deleted the two files and then reinstalled Reader 10.1.3. I also changed Firefox to open in 32-bit, and both Safari and Firefox are working now. Thanks hit.anand and the rest of you.

                                  • 14. Re: Safari- pdf problem
                                    hit.anand Community Member

                                    Hi md cactus,

                                     

                                    Please look for the pdfviewer plugins under Macintosh HD > Library > Internet plug-ins  (not Users > username > Library > Internet plug-ins).

                                    Delete the plugins if you find them and then reinstall Adobe Reader 10.1.3. Once installation is successful please confirm that the plugins are placed at the above mentioned location.

                                     

                                    thanks,

                                    hit.anand

                                    • 15. Re: Safari- pdf problem
                                      modric

                                      Running 10.7.3  / safari Version 5.1.5 (7534.55.3)  / acrobat 10.1.3

                                       

                                      Same issues can't save pdfs from Safari / can't edit / can't print.

                                       

                                      Will delete the two mentioned files but how do I reinstal adobe 10.1.3 ?  ( do not have disks )  - better question why doesn't adobe fix this with an appropriate update - save us the grief of fixing it !

                                       

                                      UPDATE - deleted the two mentioned files , closed adobe X and safari , then without installing anything I restarted both - now works fine !  Hope may help some one else.

                                       

                                       

                                      • 16. Re: Safari- pdf problem
                                        Shoepepper Community Member

                                        Same problem – simple fix!

                                         

                                        I had the same problem here of no longer being able to > File > Save As > PDF

                                         

                                        I discovered by chance that if you simply hoover with the mouse towards the bottom of the PDF window a simple tool bar appears. Select the left-hand 'disk' icon and save this way. It's probably a slightly quicker than the traditional method. I could save the PDF to my desktop without any problem.

                                         

                                        Suggest trying this before re-installing Acrobat.

                                        • 17. Re: Safari- pdf problem
                                          Jack Tandy

                                          I have the same problem: Adobe Acrobat Pro X, OS X 10.7.3, Safari 5.1.5 and Firefox 11.0.  I do not have Adobe Reader.

                                           

                                          PDFs now cannot be downloaded from Firefox. PDFs cannot be saved or printed from Safari (they can be seen).

                                           

                                          Clicking on the "Adobe" symbol in the pop-up toolbar at the bottom of the Safari window when the PDF appears will produce an Adobe toolbar at the top of the window. Clicking on the "disk" symbol will permit the PDF to be downloaded and renamed.

                                           

                                          Nothing works in FIrefox; clicking on a link to a PDF in Firefox produces a new page, like FF used to do, but no download occurs and no Adobe toolbar appears at the bottom of the window.

                                           

                                          This is a serious flaw and a major waste of time.

                                           

                                          I have not yet, but will, delete the plugins.

                                          • 18. Re: Safari- pdf problem
                                            Jack Tandy Community Member

                                            I deleted both plugins. Now Safari 5.1.5 and Firefox 11.0 both work correctly.

                                             

                                            This is a bug that should have been caught before release and never released into the wild.

                                            • 19. Re: Safari- pdf problem
                                              Rondakrik

                                              A SIMPLE SOLUTION TO THIS PROBLEM:

                                               

                                              When I came across the same problem today, I found this forum (and a couple of others that I'll post to).  Nothing worked, and then I noticed a little window that opened at the bottom of the document as I was viewing it in Safari.  It includes a printer icon, so I clicked it and tried to find a way to do the usual, clumsy Print--->Save routine.  Didn't work, but I got an error message telling me to "Save" the document.

                                               

                                              The window at the bottom of the document also includes the standard floppy disk symbol for saving, so I clicked it and Voila!  After all these years, it's suddenly very easy to save PDFs!  No digging through the Library and full functionality!  Thank you, Adobe.  It's about damn time.

                                              • 20. Re: Safari- pdf problem
                                                rosnerda

                                                I don't know if I understand correctly or if you guys have the same issue I have, but I would appreciate some help.

                                                 

                                                I can read PDF's without any problem in Safari 6.0.1. My issue is if I want to print directly from Safari and NOT from the small grey overlay appearing "save,print, zoom etc" grey buttons which appear when hovering over lower screen when on a PDF file. If I print from those grey buttons I get this window with little preview showing on the right-hand side above the "print" button:

                                                Screen Shot 2012-10-12 at 07.10.12.jpg

                                                Screen Shot 2012-10-12 at 07.10.23.jpg

                                                 

                                                Now to my issue: If I want to print from the default print button in Safari, the preview window, as you can see on next screenshot, stays blank and when I print it also prints a blank document!

                                                Screen Shot 2012-10-12 at 07.09.59.jpg

                                                 

                                                Any idea what I couls do about this? The fact is that my accounting program always automatically pops up the Safari print preview you see above for printing invoices and I always have to cancel the print and click on teh icons at the bottom of the page!

                                                 

                                                All feedback welcome!!

                                                 

                                                Thanks in advance