9 Replies Latest reply: Nov 25, 2013 12:50 PM by Chris_Oakley RSS

    Can't Install. An error occurred while installing Adobe AIR

    mnmazza Community Member

      I can't install Adobe AIR. I'm getting the infamous error:

       

      "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

       

      • I'm the administrator of the computer.
      • I'm running Windows 7 Ultimate 32-bit.
      • I've tried the right-click-run-as-administrator solution and I'm getting the same error.
      • I've read Troubleshoot AIR installation | Windows and none of the solutions worked.
      • I'm installing the latest AIR version (I've tried older versions too)
      • I've tried Microsoft Install and Uninstall Fix It and AIR doesn't appear on the list of programs.

       

      Here is my install log:

       

       

      [2012-04-13:11:31:20] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

      [2012-04-13:11:31:20] Commandline is:

      [2012-04-13:11:31:20] No installed runtime detected

      [2012-04-13:11:31:42] Relaunching with elevation

      [2012-04-13:11:31:42] Launching subprocess with commandline c:\users\mmazza\appdata\local\temp\aira62d.tmp\adobe air installer.exe -ei

      [2012-04-13:11:31:42] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

      [2012-04-13:11:31:42] Commandline is: -stdio \\.\pipe\AIR_5604_0 -ei

      [2012-04-13:11:31:42] No installed runtime detected

      [2012-04-13:11:31:43] Starting silent runtime install. Installing runtime version 3.2.0.2070

      [2012-04-13:11:31:43] Installing msi at c:\users\mmazza\appdata\local\temp\aira62d.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

      [2012-04-13:11:31:45] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      [2012-04-13:11:31:45] Rolling back install of c:\users\mmazza\appdata\local\temp\aira62d.tmp\setup.msi

      [2012-04-13:11:31:45] Rollback complete

      [2012-04-13:11:31:45] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      [2012-04-13:11:31:45] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      [2012-04-13:11:31:45] Runtime Installer end with exit code 7

      [2012-04-13:11:31:47] Runtime Installer end with exit code 7

       

      Hope someone can help. Thanks.

        • 1. Re: Can't Install. An error occurred while installing Adobe AIR
          chris.campbell Adobe Employee

          Unfortunately, the error is in the MSI portion of the installer.  This requires another log file to see what's going on.  Usually the Microsoft fix it takes care of this for us, but as you mentioned if AIR isn't in the list it's not very helpful.  Hopefully viewing the log will show us what's wrong and we can fix it.

           

          http://support.microsoft.com/kb/223300

          • 2. Re: Can't Install. An error occurred while installing Adobe AIR
            mnmazza Community Member

            Chris, thanks for your help. Here's the log:

            === Logging started: 4/16/2012  11:16:05 ===

            Action start 11:16:05: INSTALL.

            Action start 11:16:05: FindRelatedProducts.

            Action ended 11:16:05: FindRelatedProducts. Return value 1.

            Action start 11:16:05: ValidateProductID.

            Action ended 11:16:05: ValidateProductID. Return value 1.

            Action start 11:16:05: SetSHAREDADDINFOLDER.

            Action ended 11:16:05: SetSHAREDADDINFOLDER. Return value 1.

            Action start 11:16:05: CostInitialize.

            Action ended 11:16:05: CostInitialize. Return value 1.

            Action start 11:16:05: FileCost.

            Action ended 11:16:05: FileCost. Return value 1.

            Action start 11:16:05: CostFinalize.

            Action ended 11:16:06: CostFinalize. Return value 1.

            Action start 11:16:06: MigrateFeatureStates.

            Action ended 11:16:06: MigrateFeatureStates. Return value 0.

            Action start 11:16:06: InstallValidate.

            Action ended 11:16:06: InstallValidate. Return value 1.

            Action start 11:16:06: SetARPINSTALLLOCATION.

            Action ended 11:16:06: SetARPINSTALLLOCATION. Return value 1.

            Action start 11:16:06: InstallInitialize.

            Action ended 11:16:07: InstallInitialize. Return value 1.

            Action start 11:16:07: ProcessComponents.

            Action ended 11:16:07: ProcessComponents. Return value 1.

            Action start 11:16:07: UnpublishFeatures.

            Action ended 11:16:07: UnpublishFeatures. Return value 1.

            Action start 11:16:07: RemoveRegistryValues.

            Action ended 11:16:07: RemoveRegistryValues. Return value 1.

            Action start 11:16:07: RemoveDuplicateFiles.

            Action ended 11:16:07: RemoveDuplicateFiles. Return value 1.

            Action start 11:16:07: RemoveFiles.

            Action ended 11:16:07: RemoveFiles. Return value 0.

            Action start 11:16:07: InstallFiles.

            Action ended 11:16:07: InstallFiles. Return value 1.

            Action start 11:16:07: DuplicateFiles.

            Action ended 11:16:07: DuplicateFiles. Return value 1.

            Action start 11:16:07: WriteRegistryValues.

            Action ended 11:16:07: WriteRegistryValues. Return value 1.

            Action start 11:16:07: RegisterUser.

            Action ended 11:16:07: RegisterUser. Return value 1.

            Action start 11:16:07: RegisterProduct.

            Action ended 11:16:07: RegisterProduct. Return value 1.

            Action start 11:16:07: PublishFeatures.

            Action ended 11:16:07: PublishFeatures. Return value 1.

            Action start 11:16:07: PublishProduct.

            Action ended 11:16:07: PublishProduct. Return value 1.

            Action start 11:16:07: InstallExecute.

            MSI (s) (EC:04) [11:16:09:069]: Product: Adobe AIR -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.

             

            Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.

            Action ended 11:16:09: InstallExecute. Return value 3.

            Action ended 11:16:10: INSTALL. Return value 3.

            Property(S): ARPINSTALLLOCATION = c:\Program Files\Common Files\Adobe AIR\

            Property(S): SHAREDADDINFOLDER = c:\Program Files\Adobe\Flash Player\AddIns\airappinstaller\

            Property(S): UpgradeCode = {8DA920D5-C41C-42E0-BF31-87BA49984EE4}

            Property(S): UC8DA920D5C41C42E0BF3187BA49984EE4 = {FDB3B167-F4FA-461D-976F-286304A57B2A}

            Property(S): Resources = c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\

            Property(S): Version = c:\Program Files\Common Files\Adobe AIR\Versions\1.0\

            Property(S): Versions = c:\Program Files\Common Files\Adobe AIR\Versions\

            Property(S): AIR = c:\Program Files\Common Files\Adobe AIR\

            Property(S): CommonFilesFolder = c:\Program Files\Common Files\

            Property(S): TARGETDIR = c:\

            Property(S): SourceDir = c:\users\mmazza\appdata\local\temp\air5438.tmp\

            Property(S): Manufacturer = Adobe Systems Incorporated

            Property(S): ProductCode = {47FA2C44-D148-4DBC-AF60-B91934AA4842}

            Property(S): ProductLanguage = 1033

            Property(S): ProductName = Adobe AIR

            Property(S): ProductVersion = 3.2.0.2070

            Property(S): REINSTALLMODE = amus

            Property(S): ARPSYSTEMCOMPONENT = yes

            Property(S): REBOOT = Suppress

            Property(S): ALLUSERS = 1

            Property(S): SecureCustomProperties = ARPSYSTEMCOMPONENT;REINSTALLMODE;SHAREDADDINFOLDER;UC8DA920D5C41C42E0BF3187BA49984EE4

            Property(S): MsiLogFileLocation = C:\Users\mmazza\AppData\Local\Temp\MSI46b03.LOG

            Property(S): PackageCode = {496CC99A-E905-4C30-B3F0-14CB137CACAC}

            Property(S): ProductState = -1

            Property(S): PackagecodeChanging = 1

            Property(S): CURRENTDIRECTORY = C:\Users\mmazza\Downloads

            Property(S): CLIENTUILEVEL = 3

            Property(S): MSICLIENTUSESEXTERNALUI = 1

            Property(S): CLIENTPROCESSID = 1156

            Property(S): VersionDatabase = 200

            Property(S): VersionMsi = 5.00

            Property(S): VersionNT = 601

            Property(S): WindowsBuild = 7600

            Property(S): ServicePackLevel = 0

            Property(S): ServicePackLevelMinor = 0

            Property(S): MsiNTProductType = 1

            Property(S): WindowsFolder = c:\Windows\

            Property(S): WindowsVolume = c:\

            Property(S): SystemFolder = C:\Windows\system32\

            Property(S): System16Folder = C:\Windows\system\

            Property(S): RemoteAdminTS = 1

            Property(S): TempFolder = C:\Users\mmazza\AppData\Local\Temp\

            Property(S): ProgramFilesFolder = C:\Program Files\

            Property(S): AppDataFolder = C:\Users\mmazza\AppData\Roaming\

            Property(S): FavoritesFolder = C:\Users\mmazza\Favorites\

            Property(S): NetHoodFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Network Shortcuts\

            Property(S): PersonalFolder = C:\Users\mmazza\Documents\

            Property(S): PrintHoodFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\

            Property(S): RecentFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Recent\

            Property(S): SendToFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\SendTo\

            Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\

            Property(S): CommonAppDataFolder = C:\ProgramData\

            Property(S): LocalAppDataFolder = C:\Users\mmazza\AppData\Local\

            Property(S): MyPicturesFolder = C:\Users\mmazza\Pictures\

            Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\

            Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\

            Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\

            Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\

            Property(S): DesktopFolder = C:\Users\Public\Desktop\

            Property(S): FontsFolder = C:\Windows\Fonts\

            Property(S): GPTSupport = 1

            Property(S): OLEAdvtSupport = 1

            Property(S): ShellAdvtSupport = 1

            Property(S): Intel = 6

            Property(S): PhysicalMemory = 3325

            Property(S): VirtualMemory = 4304

            Property(S): AdminUser = 1

            Property(S): MsiTrueAdminUser = 1

            Property(S): LogonUser = mmazza

            Property(S): UserSID = S-1-5-21-823518204-1563985344-842925246-12804

            Property(S): UserLanguageID = 1033

            Property(S): ComputerName = RGPROWS1015

            Property(S): SystemLanguageID = 1033

            Property(S): ScreenX = 1024

            Property(S): ScreenY = 768

            Property(S): CaptionHeight = 22

            Property(S): BorderTop = 1

            Property(S): BorderSide = 1

            Property(S): TextHeight = 16

            Property(S): TextInternalLeading = 3

            Property(S): ColorBits = 32

            Property(S): TTCSupport = 1

            Property(S): Time = 11:16:10

            Property(S): Date = 4/16/2012

            Property(S): MsiNetAssemblySupport = 4.0.30319.1

            Property(S): MsiWin32AssemblySupport = 6.1.7600.16385

            Property(S): RedirectedDllSupport = 2

            Property(S): MsiRunningElevated = 1

            Property(S): Privileged = 1

            Property(S): USERNAME = d

            Property(S): DATABASE = c:\Windows\Installer\446fe3.msi

            Property(S): OriginalDatabase = c:\users\mmazza\appdata\local\temp\air5438.tmp\setup.msi

            Property(S): UILevel = 2

            Property(S): ACTION = INSTALL

            Property(S): ROOTDRIVE = c:\

            Property(S): CostingComplete = 1

            Property(S): OutOfDiskSpace = 0

            Property(S): OutOfNoRbDiskSpace = 0

            Property(S): PrimaryVolumeSpaceAvailable = 0

            Property(S): PrimaryVolumeSpaceRequired = 0

            Property(S): PrimaryVolumeSpaceRemaining = 0

            Property(S): INSTALLLEVEL = 1

            Property(S): SOURCEDIR = c:\users\mmazza\appdata\local\temp\air5438.tmp\

            Property(S): SourcedirProduct = {47FA2C44-D148-4DBC-AF60-B91934AA4842}

            Property(S): ProductToBeRegistered = 1

            MSI (s) (EC:04) [11:16:10:707]: Product: Adobe AIR -- Installation failed.

             

            MSI (s) (EC:04) [11:16:10:720]: Windows Installer installed the product. Product Name: Adobe AIR. Product Version: 3.2.0.2070. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.

             

            === Logging stopped: 4/16/2012  11:16:10 ===

            I've tried to delete the HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids key, but I got the message "Cannot delete. Error while deleting key"

            • 3. Re: Can't Install. An error occurred while installing Adobe AIR
              chris.campbell Adobe Employee

              Can you right click on the key and select permissions?  If so, make sure you give your user account full permissions and try deleting again.

               

              Chris

              • 4. Re: Can't Install. An error occurred while installing Adobe AIR
                mnmazza Community Member

                Hi Chris, thanks for the advice.

                 

                I've tried to delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air and I can't. I get this error:

                Cannot delete .air: Error while deleting key.

                I gave my user permissions (Full Control) to this key and it dind't work.

                 

                When I try to open HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids, I get the following error:

                OpenWithProgids cannot be opened.

                An error is preventing this key from being opened.

                Details: Access is denied.

                When I try to give permissions I get this:

                Unable to save permission changes on OpenWithProgids.

                Accesss is denied.

                I've tried CCleaner, regDALC and RegDelNull to delete the key, and nothing works.

                • 5. Re: Can't Install. An error occurred while installing Adobe AIR
                  chris.campbell Adobe Employee

                  Does it make any difference if you try to run regedit (regDALC or RegDelNull) by right clicking and selecting "run as administrator"?

                  • 6. Re: Can't Install. An error occurred while installing Adobe AIR
                    mnmazza Community Member

                    Hi Chris, I've tried that and I dind't work

                     

                    Any other ideas? Thanks

                    • 7. Re: Can't Install. An error occurred while installing Adobe AIR
                      chris.campbell Adobe Employee

                      Have you tried any registry repair utilities?  I unfortunately don't have any recent experience with these so I don't have anything I can recommend.  You might also want to post on a Microsoft board to see if they know how you might be able to repair your registry.

                      • 8. Re: Can't Install. An error occurred while installing Adobe AIR
                        armdev Community Member

                        Kept having the same issues with the program until i checked the following things

                         

                        1. Go to Controll panel , see administrative services, then click Services

                         

                        2. Make sure the windows Installer service is Set to : Auto, and Enabled

                         

                        3. Extract the Adobe AIR Setup with an Archiver , I.e 7zip should be fine \

                         

                        4. Run setup after the extraction process.

                         

                        5. Be sure you run 32Bit version for 32bit machine  and 64Bit accordingly.

                         

                         

                        Thanks

                        • 9. Re: Can't Install. An error occurred while installing Adobe AIR
                          Chris_Oakley Community Member

                          Hi Armdev - I tried this using the setup.msi file but get an error message that says;

                           

                          could not access network location (computed)

                           

                          Again if I try to use the installer.exe pack I get the same old need admin permission message.

                           

                          I also tried disabling the firewall and antivirus but no joy.

                           

                          I'm on xp pro version 2002 sp3

                           

                          ...any suggestions?

                           

                          Thanks for your help.