4 Replies Latest reply: Apr 23, 2012 4:18 PM by nickkapiten RSS

    Shame on you, Adobe


      Our experience with Adobe has been extremely negative.


      With a rare exception, the reps are very unfriendly; they interrupt in a mid sentence, get rude ( "I am not going to waste my time on this...", etc.)


      It took months and dozens of phone conversations to transfer the license from our ex-employee back to the company.


      I mean those reps who actually speak the language of this country. When they escalate, you'll usually get someone picking up the phone in India.


      This afternoon, after two rude and annoyed people, I got escalated to a tech, who, just simply hung up on me, after I asked the same question twice, since he was saying sheer nonsense. And these are the characters Adobe hires to represent itself?

      Wow, shame, and shame again, Adobe.


      You are deliberately turning your loyal, and long-running customers away. Well, this is exactly what you'll get.

        • 1. Re: Shame on you, Adobe
          Claudio González MVP

          While I sympathise with you, I fail to see what do you expect us fellow users to do about your very just complaint... Although it does no longer say so, this is still a user to user forum.

          • 2. Re: Shame on you, Adobe
            mytaxsite.co.uk MVP

            As already pointed out there is nothing we can do here to help you but

            if you were after alternatives or what economists call substitute

            products then clearly Microsoft is the best.  They have almost

            everything Adobe has and their products are relatively less expensive

            than Adobe's.


            Whether you like these alternatives is a different story altogether but

            alternatives they are and there are others out there if you look for

            them.  Search for Open Source products (free products) and you will be

            surprised what you get.


            Good luck.

            • 3. Re: Shame on you, Adobe
              Phillip M Jones Community Member

              Try this mailto:adbecare@adobe.com


              And if you’re a Facebook member there was a Page there about adobe problems. That seemed to light a fire under Adobe's back ened to get things fixed. If you can find it post there.


              Posting here for such matters is like the anology of the chicken walking into the Fox's den for help with the fox.  Now if you have an actual issue with how adobe Products perform or to work out an issue with an adobe product, then this is correct place.

              • 4. Re: Shame on you, Adobe
                nickkapiten Community Member

                i agree mate, spot on claudio!