10 Replies Latest reply: Aug 23, 2013 11:48 AM by vimalguru RSS

    How do I re-open files after fatal error/crash? and how to prevent the crashes from happening?

    StellaYork Community Member

      Four times this morning Captivate 5.5 has crashed on me when I was trying to copy and paste in a text box. I get a fatal error message and then I cannot open the file.

       

      First of all, how can I re-open the file? I tried deleting the locks.

       

      Second, what the heck is causing it to crash and how do I prevent it? I cannot work this way...

       

      Thanks for your help.

       

      Stella