4 Replies Latest reply: Apr 19, 2012 10:57 AM by marcnmarcnmarc RSS

    Camera Raw 6.6 Update Fails With Windows 7 64

    marcnmarcnmarc Community Member

      I am running CS5.5 unders Windows 7 on a 64 bit machine.  I have a brand new install of Creative Suite Standard 5.5.  Two related problems: 1) When I use HELP>UPDATE I get a message that no updates are available but I know my Camera Raw is out of date. I can see that I am running Camera Raw 6.0.0.205 and I know that 6.6 is available (I need the new cameras supported in 6.6).

       

      When I download and run the Camera Raw 6.6 update manually, I get an error meassage:

       

      "Some updates failed to install.

       

      Photoshop Camera Raw 6.6 Update. Installation failed. Error Code: U44M2P7"

       

      I see that at least one other perosn had this same problem but there is no resolution specified.

       

      Some additonal information:  When I manually download and run Camera Raw 6.5, it updates fine.  Then when I try to run Camera Raw 6.6, the install backs up to 6.0!  I am verifying that the 6.6 did not actually install by looking at HELP>ABOUT PLUG IN>CAMERA RAW.

       

      I am also running LR4 and have some files in my database that require the new Camera Raw 6.6 (a new Sony Nex-7 Camera).  I am also running Photoshop Ellements 10 and have successfully updated that to Camera Raw 6.6. No problem. 

       

      What is the deal here?  I'm at a loss and not sure where else to go on this issue.

       

      Thanks in advance for any help.

       

      Marc