14 Replies Latest reply: Apr 19, 2012 3:59 PM by Stan Jones RSS

    Blu-ray img Build Errors

    sjgv Community Member

      Hello, I have been trying to troubleshoot the reason I can't build my project into a BR IMG but I am now several days late and frustrated. I have a project that is approximately 3 hours in length shot in gh2 @ 1920 x 1080 24 fps (windows reads file properties as 23fps so I assume its 23.976 fps or drop frame) I have edited this project in Premiere pro with the 1920 x 1080 24fps progressive. So, the first test I did in Encore was to put one simple HD menu with just a play button and then I imported my edited premiereproproject using adobe Dynamic Link and set it in a new timeline. My encore project settings are  1920 x 1080 23.976 fps progressive mpeg2 codec.

       

      The first time I did this It built the menu no problem and then went on to transcode the timeline and about 3/4 of the way done it popped a msg saying something about Error code "14" unkown error, this happenned again and again so I took another premiere project using the same settings but much shorter, only 3 minutes of footage, imported to the same encore project and built the image without a problem, so I know its nothing to do with the menu or apparently the video settings or transcode settings.

      The second thing I tried after this was to use h.264 instead of mpeg2 and again, it built the menu and about 3/4 of the way popped the following msg:

      adobe encore device not ready code 3 note: createstcsequence: fail to write m2s file


      can anyone help me out with this last error code or preferably with the entire problem, my computer isn't all that great, I got this to just play around (core i3) (4gb ram) (win7) but you can imagine the hours it takes to build the 3 hour long project img. I am running out of time

      thanks in advanced

      sjgv

        • 1. Re: Blu-ray img Build Errors
          sjgv Community Member

          also, I thought Encore didn't have to transcode blu-ray legal AVCHD video such as the GH2's m2s files, any comments on that?

          • 2. Re: Blu-ray img Build Errors
            Stan Jones CommunityMVP

            sjgv wrote:

             

            also, I thought Encore didn't have to transcode blu-ray legal AVCHD video such as the GH2's m2s files, any comments on that?

            Only in passthrough. I have not done this.

            • 3. Re: Blu-ray img Build Errors
              Stan Jones CommunityMVP

              only 3 minutes of footage, imported to the same encore project and built the image without a problem, so I know its nothing to do with the menu or apparently the video settings or transcode settings.

              Length of video can have an effect. What you did is a good test, but not a guarantee.

               

              I understand the problem of time to transcode, but it is just a fact of bluray life. Keep using a short test first, but you will need a longer test.

               

              When having problems with dynamic link, export from Premiere/Adobe Media Encoder so you separate the video transcode from the build. If you continue to have a problem, post a screenshot of your export settings.

               

              Also, as a test, build to a bluray folder, rather than to a disk. I think the error code 3 is often disk related.

              • 4. Re: Blu-ray img Build Errors
                sjgv Community Member

                Hi Stan, thanks I will try to encode with premiere now but the error code 3 problem seemed very odd to me since I am not burning to a Disc yet, I am simiply trying to build the image in my hard drive.

                • 5. Re: Blu-ray img Build Errors
                  Stan Jones CommunityMVP

                  I am not burning to a Disc yet, I am simiply trying to build the image in my hard drive.

                  Okay; that is the best way to test. What is the specific error message? The text in your original post looks odd.

                  • 6. Re: Blu-ray img Build Errors
                    sjgv Community Member

                    I closed the window but basically the error was device not ready Code '3' Note: CreateStcSequence: fail to write m2s file.  Which is odd because now that I open the same encore project it recognizes the premire project as transcoded and when I search for it under the Sources >> Transcodes it appears as an .m4v file (that can't be played by quicktime, wmp nor vlc) 

                    • 7. Re: Blu-ray img Build Errors
                      Stan Jones CommunityMVP

                      An unusual error.

                       

                      What happens when you try to play the .m4v with vlc?

                      • 8. Re: Blu-ray img Build Errors
                        sjgv Community Member

                        zilch! I don't think that's the way to enlightment though, that m4v was probably just residue, maybe from the other video I had tested. Before I try exporting it through PPro and importing to Encore I am going to give it another go with Encore since apparently they both use AME (though I know it could matter, logically it shouldn't should it?)

                        So I open the PPro project and go to File>>Get properties for>>Selection and here are the timeline properties

                        MMASynced

                        1920 x 1080

                        02;51;13;04, 23.976 fps

                        48000 Hz - Stereo

                        PPRo.png

                         

                        Premiere pro settings

                         

                        ENCORE.png

                         

                        Encore Settings

                        • 9. Re: Blu-ray img Build Errors
                          Stan Jones CommunityMVP

                          I am going to give it another go with Encore since apparently they both use AME (though I know it could matter, logically it shouldn't should it?)

                          Encore only uses AME if a) you set that as your Encore preference and b) you use "Transcode Now," rather than letting it transcode during the build. I prefer using transcode now, since it makes troubleshooting easier by separating the transcodes from the rest of the build.

                          • 10. Re: Blu-ray img Build Errors
                            sjgv Community Member

                            Aha, So this time it appeared to have  transcoded it correctly and the error was while it was writing the file

                            ENCORE-ERROR.png

                            I wonder why it gives me such error if I'm only tyring to build an image, I'm thinking maybe I should leave my BR burner connected (it's an external device) but It could also possibly have to do with my computer, though i've configured my windows setting to not go to sleep. Any comments?

                            • 11. Re: Blu-ray img Build Errors
                              sjgv Community Member

                              that is odd, it doesn't build the .iso file but leaves a folder BMDV and when I searched inside it >> DB>> BDMV>>STREAM it shows the menu rendered as video and then my video as an .m2ts that only weighs 3.99 GB but ends at 1:28:12 hr/mn/sec. Again, my project is 2:34:50

                               

                              @Stan, I'm going to try exporting with AME in premiere now

                              • 12. Re: Blu-ray img Build Errors
                                Stan Jones CommunityMVP

                                Yes, try ame. But the progress to the error suggests that the transcodes may be okay.

                                 

                                The folder you describe sounds like it was not making an iso, but building to a folder. (Which is fine as a test.)

                                 

                                Look for the folder in your Encore project folder (not the BD build location) for the AuthorScriptHDMVSessions folder. Is there lots of stuff in there?

                                 

                                And do this:

                                 

                                http://forums.adobe.com/message/2934387#2934387

                                 

                                I don't think this should fix it, but I wonder what's going on.

                                • 13. Re: Blu-ray img Build Errors
                                  sjgv Community Member

                                  Alright so,  I called the Adobe Customer support and they told me "Encore is very poor as a transcoding application" but "Premiere is very powerful" and that I should do what you recomended Stan, export through Premiere Pro first, then import that into Encore. Well, I will do just that but my problem now is that I had a bunch of chapter markers that they told me are not going to show up, I was wondering If you knew a way to not loose my chapter markers? (I thought perhaps once imported into Encore I can do the transcoding with AME and that would respect them, would that mantain them?) (also, I'm very green at this so I don't know how I would choose AME in Encore) Any help is deeply appreciated!

                                  • 14. Re: Blu-ray img Build Errors
                                    Stan Jones CommunityMVP

                                    Make sure the markers are Encore markers.

                                     

                                    However you create the Encore project, be sure to pick H.264 as the default and an appropriate datarate.

                                     

                                    Caution: the transcoding is best tested, but you can't test automatic unless you are doing your whole disk. I know you're late, and this is when machine speed helps you hugely.

                                     

                                    If you have more than one sequence, open the Encore project and do the dynamic link from there; if only one, you can do it from Premiere or from Encore. In Premiere, seelect the sequence you want, then File -> Adobe Dynamic Link -> Send to Encore. From Encore, File -> Adobe Dynamic Link -> Import Premiere Pro Sequence. Then Select the project on the left, then on the right, select the sequence.

                                     

                                    Check to see that each of these PR sequences show "Automatic" in the Bluray Transcode settings. (You may need to scroll to the right in the project panel to see this.) There is a lot more to this, but start there.

                                     

                                    If a timeline is not created with the PR sequence, select the sequence and select New Timeline. Rename the timeline so you can tell it is the timeline and not the sequence. Not essential, but it may help you avoid confusion.

                                     

                                    Re AME in Encore, select Edit -> Preferences -> General. Then check Transcode Assets Using Adobe Media Encoder Application.

                                     

                                    Complete all your menu work etc. before you transcode. Select one (or all) of the PR Sequences (not the timelines). Right click and pick "Transcode Now."