BSOD on install of Flash Player 11.2.202.233

[Guest]

Windows Vista 64 Home Premium

Internet Explorer 9.0.8112.16421 (32 bit)

Firefox 11

Flash Player 11.2.202.233

Until the last update, I was able to run Flash files without any problem in both IE and FF.  The latest update has forced me to have Flash player installed for IE -or- FF, but not both.  If I clean install on IE, when i try to install in FF, it gives me a BSOD.  The opposite also happens.  Clean install in FF, try to install for IE, get a BSOD.

Any clue on how to get Flash player installed for both again?

[pwillener]

What is the BSOD error code (and module, if indicated) during the install?

What is your display adapter, device driver version & date?

Are you using the offline installers from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Install_in_a_... ?

[Guest]

If I'm reading the right info..

the top line of the BSoD is

DRIVER_IRQL_NOT_LESS_OR_EQUAL

The error code down below is

STOP: 0x000000D1

eamonm.sys

my laptop hasan Nvidia 8700M GT

Driver version 8.12.11.8621

Driver date 6/16/2009

I did double check for an updated driver, what I have appears to be the latest supported available for the video chipset.

I currently have Firefox working at the moment.  IE is where Flash isn't working at the moment.  If it would help, I can get IE working and the repair can be on Firefox. 

[Guest · Accepted solution]

Hi,

Please refer to ESET's knowledgebase article here:

http://kb.eset.com/esetkb/index?page=content&id=SOLN2981&actp=search&viewlocale=en_US&searchid=13349...

You may need to update your AntiVirus software.

Thanks,

Stephen

[Guest]

That did it.  Thanks Stephen. 

Updated my ESet to latest engine (not to be confused with dat files) and tried the install again...everything is working as it has and should.