26 Replies Latest reply: Apr 23, 2012 1:09 PM by AxCxS12 RSS

    Why does Ps & beta not support my Graphics hardware? Will there be a solution?

    AxCxS12

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Basic

      OpenGL Allow Normal Mode: False.

      OpenGL Allow Advanced Mode: False.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: Intel

      Video Card Renderer: Mobile Intel(R) 4 Series Express Chipset Family

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 900, right: 1440

      Video Card Number: 2

      Video Card: Mobile Intel(R) 4 Series Express Chipset Family

      OpenCL Unavailable

      Driver Version: 8.15.10.2555

      Driver Date: 20111013000000.000000-000

      Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

      Video Mode:

      Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family

      Video Card Memory: 1804 MB

      Video Rect Texture Size: 4096

      Video Card Number: 1

      Video Card: Mobile Intel(R) 4 Series Express Chipset Family

      OpenCL Unavailable

      Driver Version: 8.15.10.2555

      Driver Date: 20111013000000.000000-000

      Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

      Video Mode: 1440 x 900 x 4294967296 colors

      Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family

      Video Card Memory: 1804 MB

      Video Rect Texture Size: 4096

      Serial number: Tryout Version

        • 1. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
          IceflowStudios ACP

          Which operating system are you currently running the Photoshop CS6 beta on? You'll also want to make sure that your drivers are up to date. It seems like they are out of date. This link may help: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductL ine=Laptop+graphics+controllers&ProductProduct=Mobile+Intel®+4+Series+Express+Chipset+Fami ly

           

          Keep in mind, that if you are running Windows XP, many GPU related features are not supported.

          • 2. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
            Curt Y Community Member

            The other problem I see is that your video card is Intel. 

             

            In general Intel cards and chipsets are not on the cutting edge of performance with graphic programs like games and photoshop.

            • 3. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
              AxCxS12

              I have the latest upgrade as far as i can understand and my computer has been checked. Dell vostro 1720  windows 7 64 bit

              • 4. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                IceflowStudios ACP

                The driver in your report seems to be 8.15.10.2555. Looking at the link I posted above, the latest driver for your card, on Windows 7 64 bit, is 9.3.0.1019, which can be found below:

                 

                http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20775&ProdId=2991&lang=eng& OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

                 

                Verify that this driver is for your card, and update if necessary. Let us know if you see any change in Photoshop.

                • 5. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                  AxCxS12

                  Though Google earth runs perfectly. Can I buy a new graphics card or do I have to buy a new computer to be able to use Ps 6 fully. Does not seem right to me as Intel cards are common.

                  • 6. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                    IceflowStudios ACP

                    You can't compare Google Earth to what Photoshop CS6. Photoshop CS6 replies heavily on the GPU. Have you tried updating your drivers using the link I posted? Seeing that it's a 'mobile' card, I'm assuming you're using a laptop. If that's the case, upgrading your card would be very difficult, if not impossible.

                    • 7. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                      AxCxS12

                      Can not really find it. Is that 9.3.01019? I asked Intel to do an automatic upgrade which has been done as I belive.

                      • 8. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                        Curt Y Community Member

                        Here is a link to a past discussion 2 years ago on the Intel chip and chipset.  http://forums.adobe.com/thread/649763

                         

                        Chris Cox said the Intel driver was not up to the task for Open GL, but Noel provided a workaround.

                         

                        Perhaps this is still a valid method.

                        • 9. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                          SG... Adobe Employee

                          Hi,

                           

                          Your system info states that OpenGL Basic is enabled. What support do you not see?

                           

                          regards,

                          steve

                          • 10. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                            -Agfaclack- Community Member

                            the first problem is you are using XP the second your graphics hardware.

                             

                            AxCxS12 wrote:

                             

                            Though Google earth runs perfectly. Can I buy a new graphics card or do I have to buy a new computer to be able to use Ps 6 fully. Does not seem right to me as Intel cards are common.

                             

                            well i would love to run the latest software on my PII back from 1998 but it´s not gonna happen...

                            the GM45 and other 4 series chipsets are not that old... i admit.. but they are not meant for heavy graphic work either.

                             

                            and it´s not only GFX cards who improve. the OpenGL standard improves too.

                            older GFX cards very often do not support the latest OpenGL version.

                            as this intel chipsets are not meant for graphic workstations, intel does not put much efford in the openGL drivers.

                             

                            openCL is not supported at all with your GFX card.

                            thats not such a big problem with CS6 as only one feature is using openCL afaik (the new blur tools).

                            but it may be an issue in the future.

                             

                            GPU and CS6:

                             

                            http://forums.adobe.com/message/4294508

                             

                             

                            this is for CS5 (don´t know if hey have updated it for CS6 yet) but it gives a guideline for a good photoshop experience:

                             

                            http://blogs.adobe.com/crawlspace/2011/05/how-to-tune-photoshop-cs5-for-peak-performance.h tml

                            • 11. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                              AxCxS12

                              This computer is a laptop and only two years old (Dell Vostro 1720) and not exactly crap. I am quite sure that I can plat World of Warcraft on it, though I have not tried yet, will have a try this afternoon. So what you are saying is that Inel are no good and I should by a new computer or not buy Ps 6? Or will I find Ps 6 so much better than Ps 4  regardless?

                              • 12. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                AxCxS12

                                 

                                 

                                Does any of this help to explain?  Or any information in my attachment?

                                 

                                 

                                Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64

                                Operating System: Windows 7 64-bit

                                Version: 6.1 Service Pack 1

                                System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1

                                Physical processor count: 2

                                Processor speed: 2194 MHz

                                Built-in memory: 4057 MB

                                Free memory: 1838 MB

                                Memory available to Photoshop: 3473 MB

                                Memory used by Photoshop: 60 %

                                Image tile size: 128K

                                Image cache levels: 4

                                OpenGL Drawing: Enabled.

                                OpenGL Drawing Mode: Basic

                                OpenGL Allow Normal Mode: False.

                                OpenGL Allow Advanced Mode: False.

                                OpenGL Allow Old GPUs: Not Detected.

                                Video Card Vendor: Intel

                                Video Card Renderer: Mobile Intel(R) 4 Series Express Chipset Family

                                Display: 1

                                Display Bounds:=  top: 0, left: 0, bottom: 900, right: 1440

                                Video Card Number: 2

                                Video Card: Mobile Intel(R) 4 Series Express Chipset Family

                                OpenCL Unavailable

                                Driver Version: 8.15.10.2555

                                Driver Date: 20111013000000.000000-000

                                Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

                                Video Mode:

                                Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family

                                Video Card Memory: 1804 MB

                                Video Rect Texture Size: 4096

                                Video Card Number: 1

                                Video Card: Mobile Intel(R) 4 Series Express Chipset Family

                                OpenCL Unavailable

                                Driver Version: 8.15.10.2555

                                Driver Date: 20111013000000.000000-000

                                Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

                                Video Mode: 1440 x 900 x 4294967296 colors

                                Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family

                                Video Card Memory: 1804 MB

                                Video Rect Texture Size: 4096

                                Serial number: Tryout Version

                                Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                                Temporary file path: C:\Users\ACS\AppData\Local\Temp\

                                Photoshop scratch has async I/O enabled

                                Scratch volume(s):

                                  C:\, 218,2G, 56,5G free

                                Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                                Additional Plug-ins folder: not set

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                                • 13. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                  AxCxS12

                                  I didn´t really understand what was said about how to make that way around.Is he using an extra harddisk? I am not a expert on computers. But what I saw was lots of people complaying about this issue since Ps 5.

                                  • 14. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                    AxCxS12

                                    My computer is a laptop (Dell Vostro 1720). Maybee that is why  the driver you ask me to try does not work. I did get it but it does not seem to work on my computer. I did an automatic upgrade too and Intel says that everything is up to date. So my problem is not solved.

                                    • 16. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                      -Agfaclack- Community Member

                                      sorry about mixing things up.. i was looking at another thread at the same time and that is why i thought your using XP. my fault.

                                       

                                       

                                       

                                      AxCxS12 wrote:

                                       

                                      This computer is a laptop and only two years old (Dell Vostro 1720) and not exactly crap. I am quite sure that I can plat World of Warcraft on it, though I have not tried yet, will have a try this afternoon. So what you are saying is that Inel are no good and I should by a new computer or not buy Ps 6? Or will I find Ps 6 so much better than Ps 4  regardless?

                                       

                                      OpenGL is a different beast then DirectX (WoW uses DirectX).

                                       

                                      Your notebook is not bad but it is NOT .. lets say.. especially well suited for the latest graphic programs.

                                      A dedicated GFX card in a notebook is generally a better choice, for graphic intense software, then integrated intel graphics.

                                      Especially when it comes to software that needs OpenGL hardware support.

                                       

                                      <<admin: there, I fixed it for you>>

                                      • 17. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                        Curt Y Community Member

                                        -Agfaclack- wrote:

                                         

                                        your notebook is not bad but it is not .. lets say.. especially well suited for the latest graphic programs.

                                        a dedicated GFX card in a notebook is generally a better choice, for graphic intense software, then integrated intel graphics.

                                        especially when it comes to software that needs OpenGL hardware support.

                                        Believe you pulled a Curt and leff out the NOT.  Should read "--- lets say - - NOT expecially well suited - - - "

                                        • 18. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                          -Agfaclack- Community Member

                                          im not native english speaking but the NOT is there if you look closely.

                                           

                                           

                                           

                                          -Agfaclack- wrote:

                                           

                                          your notebook is not bad but it is not .. lets say.. especially well suited for the latest graphic programs.

                                          • 19. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                            john worthington Adobe Employee

                                            The OpenGL support on older Intel graphics chipsets has been a problem for Photoshop (and Liquify). I strongly suspect the problem is the OpenGL support on your Mobile Intel(R) 4 Series Express Chipset is not strong enough even thought the laptop is relatively new. We found the latest Intel "HD Graphics" hardware OpenGL support to be much better. CS6 features like Liquify require a pretty powerful video card to work well.

                                            • 20. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                              AxCxS12

                                              Sounds reasonable. But still: "Ps detected graphics hardware that is not officially supported " and in my system info it says that open GL drawing is enabled. If  my graphics hardware is not good enough, I will have to accept it. But if something is wrong whith my computer OR Adobe or Intel could fix it, then I would like to know. I would like Adobe to confirm definitly that my graphics harware is not good enough for Ps 6 or fix it.

                                              • 21. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                                station_one Community Member

                                                AxCxS12 wrote:

                                                 

                                                …"Ps detected graphics hardware that is not officially supported " and in my system info it says that open GL drawing is enabled…

                                                 

                                                The message means exactly what is said.  "Not officially supported" means it may work, partially or fully, but if it doesn't, Adobe can't help you.

                                                • 22. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                                  AxCxS12

                                                  Thank you. That seems to settle it.

                                                  As I do  not know very much about computers I would like to ask you one last question. Do you think that this could be solved with Intel?  A coming upgrade or so. Or putting in another system in my laptop? 

                                                  • 23. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                                    station_one Community Member

                                                    AxCxS12 wrote:

                                                     

                                                    …As I do  not know very much about computers I would like to ask you one last question. Do you think that this could be solved with Intel?  A coming upgrade or so. Or putting in another system in my laptop?

                                                     

                                                    No, no and no.  Sorry.

                                                    • 25. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                                      SG... Adobe Employee

                                                      Hi,

                                                       

                                                      This might be a long shot but easy enough to test. Disable the OnOne plug-ins and see if you get better behavior. They may be conflicting since they also use OpenGL.

                                                      AxCxS12 wrote:


                                                      Optional and third party plug-ins:

                                                         Perfect Effects Free 3.0.2

                                                         Perfect Effects Free Filter 3.0.2

                                                         Perfect Effects Free Smart Filter 3.0.2

                                                      regards,

                                                      steve

                                                      • 26. Re: Why does Ps & beta not support my Graphics hardware? Will there be a solution?
                                                        AxCxS12

                                                        Thank you Steve!

                                                        I Disabled OnOne, as you advised me to try, as I really don´t need it. I have not yet seen any dfference but  Ps might perform a little bit better whithout my knowing. Still Ps 6 seems so much better than Ps 4 (which is the version that I have) so I´ll go for it anyway. But I will not buy a new computer.

                                                        Best regards to you and all the others who have been helping me!

                                                        Ann-Christin