11 Replies Latest reply: Apr 27, 2012 3:23 PM by jjjiwo92 RSS

    Photoshop cs6 beta trial stopped working.

    msamuel1234

      Hey guys,

       

      Photoshop CS6 Trial stopped working for some reason. I didn't change anything on my computer (like the time as posted in other posts) or anything else. It just stopped working out of no where. It was working fine yesterday morning, and by yesterday afternoon it stopped letting me get in. The "Continue Trial" button just is not selectable anymore... When I installed it originally, I did sign in with my ID also, so I don't know what the issue is. Any suggestions?

       

       

      Here's a screensho (click for larger view)t:

      Screen Shot 2012-04-03 at 1.28.40 PM.png

        • 1. Re: Photoshop cs6 beta trial stopped working.
          Pete.Green Employee Hosts

          Have you set your clock or date and time back?

           

          Make sure they're set to the current date, and time...After that, reboot and try again.

          • 2. Re: Photoshop cs6 beta trial stopped working.
            msamuel1234 Community Member

            I never changed my date and time... it's set to automatic.

             

            Screen Shot 2012-04-03 at 3.27.40 PM.png

            • 3. Re: Photoshop cs6 beta trial stopped working.
              Pattie F Employee Hosts

              This window pops up now when you try to launch and the continue button does not work?

               

              Pattie

              • 4. Re: Photoshop cs6 beta trial stopped working.
                msamuel1234 Community Member

                Yup, that's exactly what happens. I've been using it fine for a week, and now it suddenly doesn't allow me to continue.

                • 5. Re: Photoshop cs6 beta trial stopped working.
                  Pete.Green Employee Hosts

                  msamuel1234,

                  I'm sending you a private message with request for some files

                   

                  Thanks!

                  • 6. Re: Photoshop cs6 beta trial stopped working.
                    jason.slack15

                    I'm having the same problem with the beta.  I've been using it for about 2 weeks, and today when I try to start photoshop, it won't let me click the "continue trial" button.  I haven't changed my clock at all, nor did I uninstall the beta.  I'm running Windows 7 64-bit,

                    • 7. Re: Photoshop cs6 beta trial stopped working.
                      camcheline

                      I'm having the same problem. Shows 00 days left of trial and can't click on "Continue Trial"

                       

                      Any help would be awesome. Thanks

                      • 8. Re: Photoshop cs6 beta trial stopped working.
                        Pete.Green Employee Hosts

                        Can the two of you -- Jason.slack15 and camcheline

                         

                        Send me an email containing 3 files to petgreen [at] adobe.com

                         

                        • oobelib log
                        • amt3 log
                        • PDapp log

                        You can find them at the following locations:

                         

                        On Mac:
                        oobelib log and amt3 log are in /tmp

                        From the Finder, choose Go to Folder from the Go menu, then type “/tmp”  in the box. It will take you there.


                        PDapp log is in /Users/<User_name>/Library/Logs

                        From the Finder, hold the Option key while clicking the GO menu, and choose library

                         

                         

                        On Win, all 3 files are in.

                        \Users\[username]\AppData\Local\Temp

                         

                         

                        Thanks!

                        Pete

                        • 9. Re: Photoshop cs6 beta trial stopped working.
                          Pete.Green Employee Hosts

                          Are you two still having trouble?

                           

                          I didn't receive any emails from you, so maybe you haven't seen this thread yet.

                          Here's the Bump, and I'll send you both private messages as well.

                           

                          Thanks!

                          Pete

                          • 10. Re: Photoshop cs6 beta trial stopped working.
                            Ravi_Agrawal

                            Thanks a lot for sharing the log files. We looked at the log file and determined that the Trial is expiry for Photoshop CS6 on the users machine and so Photoshop CS6 stops working. Correspondingly the "Continue Trial" button on Adobe Application manager (AAM) becomes disabled.

                             

                             

                            Below are more detailed response for different users:


                            User camcheline:

                            It seems from the log file that the Photoshop CS6 Trial license has been expired as on date 2012-04-18. This could be because of any prior Photoshop CS6 pre-release build installed and its Trial been consumed. Further user tried to wound back his system clock to some past time which is 2012-01-02. User later corrected the system clock to 2012-04-18 and tried again but this could not helped as Trial was actually expired. This gets confirmed from the following log statements-

                            2012-04-18 10:35:56 [15749]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = expired.

                            2012-01-02 10:34:22 [15739]  SLCoreService: Query license: type = 1, duration = 60 day, remaining = expired (clock is wound back).

                            2012-04-18 10:35:56 [15749]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = expired.

                             

                             

                            Note: Trial license of Photoshop CS6 pre-release build and Public Beta build shares the same Trial license (with little variation). 

                            Once the Trail has expired there is no way to get it back. User can enter Serial Number and start using Photoshop CS6 again.

                             

                             

                            User Jason.slack15:

                            Photoshop CS6 Trial license has started on date 2012-01-10 and expired on date 2012-04-09 which is fine and expected. This is confirmed from the following log statements-

                            2012-01-10 11:44:00 [3292]  SLCoreService: Query license: type = 1, duration = 90 days, remaining = 90 day(s) 0 seconds.

                            ….

                            2012-04-09 14:09:43 [3360]  SLCoreService: Query license: type = 1, duration = 90 days, remaining = expired.

                             

                             

                            Once the Trail has expired there is no way to get it back. User can enter Serial Number and start using Photoshop CS6 again.

                             

                             

                            Thanks and happy to help,

                            Ravi Agrawal

                            • 11. Re: Photoshop cs6 beta trial stopped working.
                              jjjiwo92

                              I had the same issue, but after changing my clock. Changed it back and CS6 beta now works again.