This fall I bought Photoshop Elements 9 to replace my version 7. I was prompted to uninstall Version 7. It got near the end, then a "rolling back action" occured and the uninstall failed. I tried again to install version 9 and the same "rolling back action" message appeared. i gave up on both products and have since decided to try installing 9 again....of course it doesn't work. So I tried my version 7, only to find a message that "licencing for this product has expired". I'm very frustrated, I tried calling customer service, but this is a misnomer, as there is no service unless I want to PAY for it. I spent several hundred dollars on the two versions, why should I have to pay more money? The online tips have been useless, sooo many steps and no results. What do I do?
Carlamar to solve your issue with Photoshop Elements 9 I would recommend completing the solutions listed in Install rollback | Photoshop Elements | Windows - http://helpx.adobe.com/photoshop-elements/kb/install-rollback-photoshop-elements-windows.h tml. Please feel free to respond to this thread if you have any questions about the steps listed.