13 Replies Latest reply: Nov 30, 2013 4:57 PM by multiair RSS

    Air installation failed

    alexisdu88

          Hi,

       

      I will add my name to the long listing of people being unable to install air update.

      Before, I add the old version and when the system propose to update winamax software and air, I thought it was going to be like every time an update is available.

      Bur actually no.The update blocked every time with air installer remaining in the task bar even when appliciation closed.So I decided to uninstall Winamax, nothing

      change, then I removed Air.Now, during the installation, the system send a message saying like other people that administrative right are requested even if I execute

      the update with administrator rights.

       

      I 've red few topics here and tried lots of different solutions like CC cleaner, windows installer clean up, revo uninstaller.but now air is not in the software list that I can remove

      since it has already been removed.Also tried microsoft fix it.Nothing found with it.

      I already tried to install from another account on the computer and the same message appears.

       

      I've just not been able to find AIR zapper tool but will this work ?

       

      I'm very disapointed with that.I'm ready to share my desktop with a technician to look at it and find a solution because I'm totally lost since 2 weeks trying lots of thing.

      Last point, I have no log file.I cleaned every peace of directory about air in the common files for ex.

       

      I'm french, trying to speak english the bast I can but if somebody can eventually help in french, that would be great.Otherwise will make my best.

       

      Thanks in advance.

        • 1. Re: Air installation failed
          chris.campbell Employee Hosts

          Hi Alexis,

          Can you post your AIR installer logs so I can take a look?

           

          Chris

          • 2. Re: Air installation failed
            alexisdu88 Community Member

            Hi Chris,

             

            here it is

             

            [2012-04-17:00:04:53] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

            [2012-04-17:00:04:53] Commandline is:

            [2012-04-17:00:04:53] No installed runtime detected

            [2012-04-17:00:04:59] Relaunching with elevation

            [2012-04-17:00:04:59] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\air33df.tmp\adobe air installer.exe -ei

            [2012-04-17:00:05:02] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

            [2012-04-17:00:05:02] Commandline is: -stdio \\.\pipe\AIR_3760_0 -ei

            [2012-04-17:00:05:02] No installed runtime detected

            [2012-04-17:00:05:02] Starting silent runtime install. Installing runtime version 2.7.1.19610

            [2012-04-17:00:05:02] Installing msi at c:\users\alexis\appdata\local\temp\air33df.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

            [2012-04-17:00:05:03] Runtime Installer end with exit code 0

            [2012-04-17:00:05:04] Elevated install completed

            [2012-04-18:22:14:42] Application Installer begin with version 2.7.1.19610 on Windows 7 x86

            [2012-04-18:22:14:42] Commandline is: C:\Users\Alexis\Downloads\RoadFinder.air

            [2012-04-18:22:14:42] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR

            [2012-04-18:22:16:02] Application Installer begin with version 2.7.1.19610 on Windows 7 x86

            [2012-04-18:22:16:02] Commandline is: C:\Users\Alexis\Downloads\RoadFinder.air

            [2012-04-18:22:16:02] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR

            [2012-04-18:22:20:20] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

            [2012-04-18:22:20:20] Commandline is: -arp:uninstall

            [2012-04-18:22:20:20] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR

            [2012-04-18:22:20:23] Relaunching with elevation

            [2012-04-18:22:20:23] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

            [2012-04-18:22:20:23] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

            [2012-04-18:22:20:23] Commandline is: -stdio \\.\pipe\AIR_3160_0 -eu

            [2012-04-18:22:20:23] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR

            [2012-04-18:22:20:23] Starting runtime uninstall. Uninstalling runtime version 2.7.1.19610

            [2012-04-18:22:20:23] Uninstalling product with GUID {FDB3B167-F4FA-461D-976F-286304A57B2A}

            [2012-04-18:22:20:27] Could not delete the file at c:\Program Files (x86)\Common Files\Adobe AIR, ignoring

            [2012-04-18:22:20:27] Runtime Installer end with exit code 0

            [2012-04-18:22:20:28] Elevated install completed

            [2012-04-18:22:20:28] Runtime Installer end with exit code 0

            [2012-04-20:21:21:16] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

            [2012-04-20:21:21:16] Commandline is: -playerVersion=11,2,202,229 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://dl.vip.winamax.fr/client/wam/wam.air

            [2012-04-20:21:21:16] No installed runtime detected

            [2012-04-20:21:21:16] Invoking Application Installer for combined install

            [2012-04-20:21:21:16] Launching subprocess with commandline C:\Users\Alexis\AppData\Local\Temp\AIR1651.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Alexis\AppData\Local\Temp\AIR1651.tmp -playerVersion=11,2,202,229 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://dl.vip.winamax.fr/client/wam/wam.air

            [2012-04-20:21:21:16] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

            [2012-04-20:21:21:16] Commandline is: -runtime C:\Users\Alexis\AppData\Local\Temp\AIR1651.tmp -playerVersion=11,2,202,229 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://dl.vip.winamax.fr/client/wam/wam.air

            [2012-04-20:21:21:16] No installed runtime detected

            [2012-04-20:21:21:16] Unpackaging http://dl.vip.winamax.fr/client/wam/wam.air to C:\Users\Alexis\AppData\Local\Temp\fla2159.tmp

            [2012-04-20:21:21:26] Application signature verified

            [2012-04-20:21:21:26] Unpackaging/validation complete

            [2012-04-20:21:21:38] Converting unpackaged application to a native installation package in C:\Users\Alexis\AppData\Local\Temp\fla74C7.tmp

            [2012-04-20:21:21:57] Subprocess app installer failed (-805306369)

            [2012-04-20:21:21:57] Runtime Installer end with exit code 7

            [2012-04-20:21:24:53] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

            [2012-04-20:21:24:53] Commandline is:

            [2012-04-20:21:24:53] No installed runtime detected

            [2012-04-20:21:24:57] Relaunching with elevation

            [2012-04-20:21:24:57] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\air650d.tmp\adobe air installer.exe -ei

            [2012-04-20:21:24:59] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

            [2012-04-20:21:24:59] Commandline is: -stdio \\.\pipe\AIR_4776_0 -ei

            [2012-04-20:21:24:59] No installed runtime detected

            [2012-04-20:21:24:59] Starting silent runtime install. Installing runtime version 3.2.0.2070

            [2012-04-20:21:24:59] Installing msi at c:\users\alexis\appdata\local\temp\air650d.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

            [2012-04-20:21:25:05] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:25:05] Rolling back install of c:\users\alexis\appdata\local\temp\air650d.tmp\setup.msi

            [2012-04-20:21:25:05] Rollback complete

            [2012-04-20:21:25:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:25:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:25:05] Runtime Installer end with exit code 7

            [2012-04-20:21:25:45] Runtime Installer end with exit code 7

            [2012-04-20:21:26:04] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

            [2012-04-20:21:26:04] Commandline is:

            [2012-04-20:21:26:04] No installed runtime detected

            [2012-04-20:21:26:12] Relaunching with elevation

            [2012-04-20:21:26:12] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\air7ca2.tmp\adobe air installer.exe -ei

            [2012-04-20:21:26:12] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

            [2012-04-20:21:26:12] Commandline is: -stdio \\.\pipe\AIR_5404_0 -ei

            [2012-04-20:21:26:12] No installed runtime detected

            [2012-04-20:21:26:12] Starting silent runtime install. Installing runtime version 3.2.0.2070

            [2012-04-20:21:26:12] Installing msi at c:\users\alexis\appdata\local\temp\air7ca2.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

            [2012-04-20:21:26:18] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:26:18] Rolling back install of c:\users\alexis\appdata\local\temp\air7ca2.tmp\setup.msi

            [2012-04-20:21:26:18] Rollback complete

            [2012-04-20:21:26:18] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:26:18] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:26:18] Runtime Installer end with exit code 7

            [2012-04-20:21:26:34] Runtime Installer end with exit code 7

            [2012-04-20:21:27:52] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

            [2012-04-20:21:27:52] Commandline is:

            [2012-04-20:21:27:52] No installed runtime detected

            [2012-04-20:21:27:57] Relaunching with elevation

            [2012-04-20:21:27:57] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\air20fc.tmp\adobe air installer.exe -ei

            [2012-04-20:21:27:57] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

            [2012-04-20:21:27:57] Commandline is: -stdio \\.\pipe\AIR_4580_0 -ei

            [2012-04-20:21:27:57] No installed runtime detected

            [2012-04-20:21:27:58] Starting silent runtime install. Installing runtime version 3.2.0.2070

            [2012-04-20:21:27:58] Installing msi at c:\users\alexis\appdata\local\temp\air20fc.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

            [2012-04-20:21:28:03] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:28:03] Rolling back install of c:\users\alexis\appdata\local\temp\air20fc.tmp\setup.msi

            [2012-04-20:21:28:03] Rollback complete

            [2012-04-20:21:28:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:28:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:28:03] Runtime Installer end with exit code 7

            [2012-04-20:21:28:57] Runtime Installer end with exit code 7

            [2012-04-20:21:29:09] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86

            [2012-04-20:21:29:09] Commandline is:

            [2012-04-20:21:29:09] No installed runtime detected

            [2012-04-20:21:29:27] Starting runtime install. Installing runtime version 3.2.0.2070

            [2012-04-20:21:29:27] Installing msi at c:\users\alexis\appdata\local\temp\air4ecf.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

            [2012-04-20:21:29:32] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:29:32] Rolling back install of c:\users\alexis\appdata\local\temp\air4ecf.tmp\setup.msi

            [2012-04-20:21:29:32] Rollback complete

            [2012-04-20:21:29:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:30:09] Runtime Installer end with exit code 7

            [2012-04-20:21:30:17] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86

            [2012-04-20:21:30:17] Commandline is:

            [2012-04-20:21:30:17] No installed runtime detected

            [2012-04-20:21:39:01] Runtime Installer end with exit code 6

            [2012-04-20:21:41:13] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

            [2012-04-20:21:41:13] Commandline is:

            [2012-04-20:21:41:13] No installed runtime detected

            [2012-04-20:21:41:15] Relaunching with elevation

            [2012-04-20:21:41:15] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\air596a.tmp\adobe air installer.exe -ei

            [2012-04-20:21:41:16] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

            [2012-04-20:21:41:16] Commandline is: -stdio \\.\pipe\AIR_788_0 -ei

            [2012-04-20:21:41:16] No installed runtime detected

            [2012-04-20:21:41:16] Starting silent runtime install. Installing runtime version 3.2.0.2070

            [2012-04-20:21:41:16] Installing msi at c:\users\alexis\appdata\local\temp\air596a.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

            [2012-04-20:21:41:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:41:21] Rolling back install of c:\users\alexis\appdata\local\temp\air596a.tmp\setup.msi

            [2012-04-20:21:41:21] Rollback complete

            [2012-04-20:21:41:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:41:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:21:41:21] Runtime Installer end with exit code 7

            [2012-04-20:21:45:56] Runtime Installer end with exit code 7

            [2012-04-20:22:13:22] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

            [2012-04-20:22:13:22] Commandline is: -stdio \\.\pipe\AIR_6764_0 -runtime C:\Users\ALEXIS~1\AppData\Local\Temp\AIR3A41.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu http://dl.vip.winamax.fr/client/wam/wam.air

            [2012-04-20:22:13:22] No installed runtime detected

            [2012-04-20:22:13:22] Unpackaging http://dl.vip.winamax.fr/client/wam/wam.air to C:\Users\Alexis\AppData\Local\Temp\flaC7A1.tmp

            [2012-04-20:22:13:24] Application signature verified

            [2012-04-20:22:13:24] Unpackaging/validation complete

            [2012-04-20:22:13:24] Converting unpackaged application to a native installation package in C:\Users\Alexis\AppData\Local\Temp\flaCD6C.tmp

            [2012-04-20:22:13:24] Native installation package creation succeeded

            [2012-04-20:22:13:24] Starting silent combined runtime and app install.

            Installing runtime version 3.2.0.2070.

            Installing app wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1 version 1.10.3.1334829822 to C:\Program Files (x86) using the source file at http://dl.vip.winamax.fr/client/wam/wam.air

            [2012-04-20:22:13:24] Installing msi at C:\Users\ALEXIS~1\AppData\Local\Temp\AIR3A41.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

            [2012-04-20:22:13:30] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:22:13:30] Rolling back install of C:\Users\ALEXIS~1\AppData\Local\Temp\AIR3A41.tmp\setup.msi

            [2012-04-20:22:13:30] Rollback complete

            [2012-04-20:22:13:30] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:22:13:30] Application Installer end with exit code 7

            [2012-04-20:22:15:01] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

            [2012-04-20:22:15:01] Commandline is: -stdio \\.\pipe\AIR_7008_0 -ei

            [2012-04-20:22:15:01] No installed runtime detected

            [2012-04-20:22:15:01] Starting silent runtime install. Installing runtime version 3.2.0.2070

            [2012-04-20:22:15:01] Installing msi at c:\users\alexis~1\appdata\local\temp\air1c65.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

            [2012-04-20:22:15:07] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:22:15:07] Rolling back install of c:\users\alexis~1\appdata\local\temp\air1c65.tmp\setup.msi

            [2012-04-20:22:15:07] Rollback complete

            [2012-04-20:22:15:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:22:15:07] Runtime Installer end with exit code 7

            [2012-04-20:22:15:45] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

            [2012-04-20:22:15:45] Commandline is:

            [2012-04-20:22:15:45] No installed runtime detected

            [2012-04-20:22:15:48] Relaunching with elevation

            [2012-04-20:22:15:48] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\aireacb.tmp\adobe air installer.exe -ei

            [2012-04-20:22:15:48] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

            [2012-04-20:22:15:48] Commandline is: -stdio \\.\pipe\AIR_1012_0 -ei

            [2012-04-20:22:15:48] No installed runtime detected

            [2012-04-20:22:15:48] Starting silent runtime install. Installing runtime version 3.2.0.2070

            [2012-04-20:22:15:48] Installing msi at c:\users\alexis\appdata\local\temp\aireacb.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

            [2012-04-20:22:15:54] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:22:15:54] Rolling back install of c:\users\alexis\appdata\local\temp\aireacb.tmp\setup.msi

            [2012-04-20:22:15:54] Rollback complete

            [2012-04-20:22:15:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:22:15:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

            [2012-04-20:22:15:54] Runtime Installer end with exit code 7

            [2012-04-20:22:15:56] Runtime Installer end with exit code 7

            • 3. Re: Air installation failed
              chris.campbell Employee Hosts

              Ok, unfortunately the error is during the MSI portion of the install.  We'll need to grab the MSI log file to see what's really going on.

               

              http://support.microsoft.com/kb/223300

              • 4. Re: Air installation failed
                alexisdu88 Community Member

                Sorry, I'm a bit slow

                 

                === Verbose logging started: 20/04/2012  23:20:02  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Users\Alexis\appdata\local\temp\airb432.tmp\adobe air installer.exe ===

                MSI (c) (F4:70) [23:20:02:259]: Resetting cached policy values

                MSI (c) (F4:70) [23:20:02:259]: Machine policy value 'Debug' is 0

                MSI (c) (F4:70) [23:20:02:259]: ******* RunEngine:

                           ******* Product: c:\users\alexis\appdata\local\temp\airb432.tmp\setup.msi

                           ******* Action:

                           ******* CommandLine: **********

                MSI (c) (F4:70) [23:20:02:261]: Client-side and UI is none or basic: Running entire install on the server.

                MSI (c) (F4:70) [23:20:02:261]: Grabbed execution mutex.

                MSI (c) (F4:70) [23:20:02:264]: Cloaking enabled.

                MSI (c) (F4:70) [23:20:02:264]: Attempting to enable all disabled privileges before calling Install on Server

                MSI (c) (F4:70) [23:20:02:266]: Incrementing counter to disable shutdown. Counter after increment: 0

                MSI (s) (FC:2C) [23:20:02:271]: Running installation inside multi-package transaction c:\users\alexis\appdata\local\temp\airb432.tmp\setup.msi

                MSI (s) (FC:2C) [23:20:02:271]: Grabbed execution mutex.

                MSI (s) (FC:1C) [23:20:02:272]: Resetting cached policy values

                MSI (s) (FC:1C) [23:20:02:272]: Machine policy value 'Debug' is 0

                MSI (s) (FC:1C) [23:20:02:272]: ******* RunEngine:

                           ******* Product: c:\users\alexis\appdata\local\temp\airb432.tmp\setup.msi

                           ******* Action:

                           ******* CommandLine: **********

                MSI (s) (FC:1C) [23:20:02:272]: Machine policy value 'DisableUserInstalls' is 0

                MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: User non-assigned for product: 0B436121B4F23D11DA3A000CF425DD25

                MSI (s) (FC:1C) [23:20:02:273]: Using cached product context: User non-assigned for product: 0B436121B4F23D11DA3A000CF425DD25

                MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: User non-assigned for product: 6BBFDF96D153C8B4988D68D79C0D2A4A

                MSI (s) (FC:1C) [23:20:02:273]: Using cached product context: User non-assigned for product: 6BBFDF96D153C8B4988D68D79C0D2A4A

                MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: User non-assigned for product: EACB9EE39A9E5E54B9C1384A3D750EC5

                MSI (s) (FC:1C) [23:20:02:273]: Using cached product context: User non-assigned for product: EACB9EE39A9E5E54B9C1384A3D750EC5

                MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: machine assigned for product: 000041091A00C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:273]: Using cached product context: machine assigned for product: 000041091A00C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: machine assigned for product: 000041094400C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:273]: Using cached product context: machine assigned for product: 000041094400C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: machine assigned for product: 000041095100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:274]: Using cached product context: machine assigned for product: 000041095100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:274]: Setting cached product context: machine assigned for product: 000041096100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:274]: Using cached product context: machine assigned for product: 000041096100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:274]: Setting cached product context: machine assigned for product: 000041098100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:274]: Using cached product context: machine assigned for product: 000041098100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:274]: Setting cached product context: machine assigned for product: 000041099100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:274]: Using cached product context: machine assigned for product: 000041099100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:274]: Setting cached product context: machine assigned for product: 00004109A100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:274]: Using cached product context: machine assigned for product: 00004109A100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109A20000000100000000F01FEC

                MSI (s) (FC:1C) [23:20:02:275]: Using cached product context: machine assigned for product: 00004109A20000000100000000F01FEC

                MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109A200C0400100000000F01FEC

                MSI (s) (FC:1C) [23:20:02:275]: Using cached product context: machine assigned for product: 00004109A200C0400100000000F01FEC

                MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109AB00C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:275]: Using cached product context: machine assigned for product: 00004109AB00C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109B100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:275]: Using cached product context: machine assigned for product: 00004109B100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109C200C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:275]: Using cached product context: machine assigned for product: 00004109C200C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109E600C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109E600C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:276]: Setting cached product context: machine assigned for product: 00004109F10010400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109F10010400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:276]: Setting cached product context: machine assigned for product: 00004109F10031400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109F10031400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:276]: Setting cached product context: machine assigned for product: 00004109F10070400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109F10070400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:276]: Setting cached product context: machine assigned for product: 00004109F10090400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109F10090400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:276]: Setting cached product context: machine assigned for product: 00004109F100A0C00000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109F100A0C00000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:277]: Setting cached product context: machine assigned for product: 00004109F100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:277]: Using cached product context: machine assigned for product: 00004109F100C0400000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:277]: Setting cached product context: machine assigned for product: 00004119110000000000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:277]: Using cached product context: machine assigned for product: 00004119110000000000000000F01FEC

                MSI (s) (FC:1C) [23:20:02:277]: Setting cached product context: machine assigned for product: 057978BEDBCC3104FB5D20494DADB50D

                MSI (s) (FC:1C) [23:20:02:277]: Using cached product context: machine assigned for product: 057978BEDBCC3104FB5D20494DADB50D

                MSI (s) (FC:1C) [23:20:02:277]: Setting cached product context: machine assigned for product: 0ED9D238CFA898648991D4BBEDDBE3F4

                MSI (s) (FC:1C) [23:20:02:277]: Using cached product context: machine assigned for product: 0ED9D238CFA898648991D4BBEDDBE3F4

                MSI (s) (FC:1C) [23:20:02:277]: Setting cached product context: machine assigned for product: 1007C6B46D7C017319E3B52CF3EC196E

                MSI (s) (FC:1C) [23:20:02:277]: Using cached product context: machine assigned for product: 1007C6B46D7C017319E3B52CF3EC196E

                MSI (s) (FC:1C) [23:20:02:278]: Setting cached product context: machine assigned for product: 1459101E2A01F4642AE34A2FD36A1506

                MSI (s) (FC:1C) [23:20:02:278]: Using cached product context: machine assigned for product: 1459101E2A01F4642AE34A2FD36A1506

                MSI (s) (FC:1C) [23:20:02:278]: Setting cached product context: machine assigned for product: 1af2a8da7e60d0b429d7e6453b3d0182

                MSI (s) (FC:1C) [23:20:02:278]: Using cached product context: machine assigned for product: 1af2a8da7e60d0b429d7e6453b3d0182

                MSI (s) (FC:1C) [23:20:02:278]: Setting cached product context: machine assigned for product: 1C4AF1A11072C104C81EDFED5403F45F

                MSI (s) (FC:1C) [23:20:02:278]: Using cached product context: machine assigned for product: 1C4AF1A11072C104C81EDFED5403F45F

                MSI (s) (FC:1C) [23:20:02:278]: Setting cached product context: machine assigned for product: 21DFF8FCB206D224FAD115B114E16723

                MSI (s) (FC:1C) [23:20:02:278]: Using cached product context: machine assigned for product: 21DFF8FCB206D224FAD115B114E16723

                MSI (s) (FC:1C) [23:20:02:278]: Setting cached product context: machine assigned for product: 21EEB248BCCC4F34BAFABC6AFD2E85D3

                MSI (s) (FC:1C) [23:20:02:278]: Using cached product context: machine assigned for product: 21EEB248BCCC4F34BAFABC6AFD2E85D3

                MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 26E909AD54B31AB4B885CFEAABB4EC9C

                MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 26E909AD54B31AB4B885CFEAABB4EC9C

                MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 2B0163E6D0340BE4183EB2758E9BEDD8

                MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 2B0163E6D0340BE4183EB2758E9BEDD8

                MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 2C12BAA2ADC498140ACEE56D6611F348

                MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 2C12BAA2ADC498140ACEE56D6611F348

                MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 2FA726BAE7C9DBD418B6B362648BE198

                MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 2FA726BAE7C9DBD418B6B362648BE198

                MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 3e43b73803c7c394f8a6b2f0402e19c2

                MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 3e43b73803c7c394f8a6b2f0402e19c2

                MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

                MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

                MSI (s) (FC:1C) [23:20:02:280]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

                MSI (s) (FC:1C) [23:20:02:280]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

                MSI (s) (FC:1C) [23:20:02:280]: User policy value 'SearchOrder' is 'nmu'

                MSI (s) (FC:1C) [23:20:02:280]: User policy value 'DisableMedia' is 0

                MSI (s) (FC:1C) [23:20:02:280]: Machine policy value 'AllowLockdownMedia' is 1

                MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Looking for sourcelist for product {47FA2C44-D148-4DBC-AF60-B91934AA4842}

                MSI (s) (FC:1C) [23:20:02:280]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

                MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Adding {47FA2C44-D148-4DBC-AF60-B91934AA4842}; to potential sourcelist list (pcode;disk;relpath).

                MSI (s) (FC:1C) [23:20:02:280]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

                MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Now checking product {47FA2C44-D148-4DBC-AF60-B91934AA4842}

                MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

                MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Trying source c:\Users\Alexis\AppData\Local\Temp\AIR8F16.tmp\.

                MSI (s) (FC:1C) [23:20:02:280]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2

                MSI (s) (FC:1C) [23:20:02:280]: Note: 1: 2203 2: c:\Users\Alexis\AppData\Local\Temp\AIR8F16.tmp\setup.msi 3: -2147287037

                MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

                MSI (s) (FC:1C) [23:20:02:280]: Note: 1: 1706 2: -2147483647 3: setup.msi

                MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Processing net source list.

                MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Trying source c:\users\alexis\appdata\local\temp\air679e.tmp\.

                MSI (s) (FC:1C) [23:20:02:281]: Note: 1: 2203 2: c:\users\alexis\appdata\local\temp\air679e.tmp\setup.msi 3: -2147287037

                MSI (s) (FC:1C) [23:20:02:281]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

                MSI (s) (FC:1C) [23:20:02:281]: Note: 1: 1706 2: -2147483647 3: setup.msi

                MSI (s) (FC:1C) [23:20:02:281]: SOURCEMGMT: Processing media source list.

                MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 2203 2:  3: -2147287037

                MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

                MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 1706 2: -2147483647 3: setup.msi

                MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Processing URL source list.

                MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 1402 2: UNKNOWN\URL 3: 2

                MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 1706 2: -2147483647 3: setup.msi

                MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 1706 2:  3: setup.msi

                MSI (s) (FC:1C) [23:20:07:831]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

                MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Now checking product {47FA2C44-D148-4DBC-AF60-B91934AA4842}

                MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

                MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Trying source c:\Users\Alexis\AppData\Local\Temp\AIR8F16.tmp\.

                MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 2203 2: c:\Users\Alexis\AppData\Local\Temp\AIR8F16.tmp\setup.msi 3: -2147287037

                MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

                MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 1706 2: -2147483647 3: setup.msi

                MSI (s) (FC:1C) [23:20:07:832]: Note: 1: 1706 2:  3: setup.msi

                MSI (s) (FC:1C) [23:20:07:832]: SOURCEMGMT: Failed to resolve source

                MSI (s) (FC:1C) [23:20:07:832]: MainEngineThread is returning 1612

                MSI (s) (FC:2C) [23:20:07:833]: User policy value 'DisableRollback' is 0

                MSI (s) (FC:2C) [23:20:07:833]: Machine policy value 'DisableRollback' is 0

                MSI (s) (FC:2C) [23:20:07:833]: Incrementing counter to disable shutdown. Counter after increment: 0

                MSI (s) (FC:2C) [23:20:07:833]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

                MSI (s) (FC:2C) [23:20:07:833]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

                MSI (s) (FC:2C) [23:20:07:833]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

                MSI (s) (FC:2C) [23:20:07:833]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

                MSI (s) (FC:2C) [23:20:07:833]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

                MSI (s) (FC:2C) [23:20:07:833]: Restoring environment variables

                MSI (c) (F4:70) [23:20:07:834]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

                MSI (c) (F4:70) [23:20:07:835]: MainEngineThread is returning 1612

                === Verbose logging stopped: 20/04/2012  23:20:07 ===

                • 5. Re: Air installation failed
                  chris.campbell Employee Hosts

                  So, when you use the Microsoft Fix-It, AIR is not listed in the options to uninstall correct?

                   

                  Could you try creating a new, temporary, user account and see if you can install AIR with the new account?  Once installed, you should be able to use it from your normal account.

                   

                  Another option you might want to try is to install the AIR 3.3 Beta 2 runtime.  We had changes to our installer to try and help with these types of errors.

                  • 6. Re: Air installation failed
                    alexisdu88 Community Member

                    Chris,

                     

                    I already tried to install air on a new account, and it has not worked as well.gonna try the 3.3 and will let you know

                    • 7. Re: Air installation failed
                      alexisdu88 Community Member

                      Unfortunately, the same message appears with the 3.3

                      • 8. Re: Air installation failed
                        alexisdu88 Community Member

                        Hi

                         

                        I just tried with a new account to install the beta 3.3 and the resukt is still the same.same messsage with administrator rights.

                         

                        Other ideas ?

                         

                        cheers

                        • 9. Re: Air installation failed
                          keithlakey Community Member

                          Chris,

                           

                          Replace AIR Zapper so we can get back to our lives.

                          I find you putting us to work grossly disrespectful.

                           

                          PUT THE FIX BACK.

                          • 10. Re: Air installation failed
                            chris.campbell Employee Hosts

                            I wasn't trying to be disrespectful by removing the tool.  Instead, I was trying to make sure that the best tool was being used.  AIR Zapper was something I made before Microsoft put out their installer Fix It.  The Fix It is more comprehensive and most likely more reliable.

                             

                            Regardless, I'll send you a private message with a link to AIR Zapper.  If you find that it helps you (and the fix it did not), please let me know and I'll add it back.

                             

                            Chris

                            • 11. Re: Air installation failed
                              chris.campbell Employee Hosts

                              Alexis - When you use the Microsoft Fix-It, is AIR listed in the list of applications to uninstall?

                              • 12. Re: Air installation failed
                                alexisdu88 Community Member

                                Hi Chris,

                                 

                                That's strange because I can not reply on the forum despite I'm logged in.

                                When I used the fix-it, AIR was not listed in the application list tio uninstall

                                 

                                Regards,

                                 

                                ALexis

                                 

                                 

                                 

                                 

                                 

                                Message du 02/05/12 03:07

                                De : "Chris Campbell"

                                A : "alexisdu88"

                                Copie à :

                                Objet : Air installation failed

                                 

                                 

                                 

                                 

                                 

                                 

                                 

                                Re: Air installation failed

                                created by Chris Campbell in Installation Issues - View the full discussion

                                 

                                Alexis - When you use the Microsoft Fix-It, is AIR listed in the list of applications to uninstall?

                                 

                                 

                                Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4373192#4373192

                                To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4373192#4373192. In the Actions box on the right, click the Stop Email Notifications link.

                                Start a new discussion in Installation Issues by email or at Adobe Forums

                                For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

                                • 13. Re: Air installation failed
                                  multiair

                                  yeah ok I know what it is. It has to do with the application data folder multiplying 32 times in win 7 x64. So I searched "AIR" using "agent ransack" and deleted files and folders it found. Note that if you delete a file or folder on a sublevel, not being able to delete the others in agent ransack means the one/ones you deleted already deleted those. Imediately AIR could be installed. There are actually all kinds of things hiding in those sublevels. It seems that parts of the installation go into various levels of the 32 sublevels. Cheers.