FLV Videos not playing on the latest version of the flash player (11.2.202.233)

Hi Declan,

It sounds like it's a bug.  Could you try this against Flash Player 11.3 beta 2, which we just released to see if it also occurs there?  If it does, please go ahead and open a new bug at bugbase.adobe.com and attach a copy of your dxdiag report and a link to some sample media.  Please post back with the bug URL and I'll investigate internally.

Thanks,

Chris

Thank you for posting the bug report (excellent detail btw).  Could you try two things for me please?

1.  Do you notice any difference if you disable hardware acceleration in Flash Player?

2.  I noticed your video drivers were dated 2010.  Could you update to the latest NVidia drivers to see if they help?

Chris

I've observed exactly the same behavior with similary structured files (multilpe SPS/PPS in the decoder configuration record), and changing the hardware acceleration setting doesn't resolve the issue. I attached my DxDiag.txt to the bug.

-Andrew

I watched the video on Google docs using 4 different systems.  Three Windows 7 x64 systems and a Macbook Pro.  I tested with Firefox 11, Chrome 18.0.1025.162 m and IE 9.  Unfortunately, the video worked fine for me in all cases.  I'd be very interested to know if updating your drivers helps.

Andrew, I see you have a laptop with Intel HD graphics.  Does this system also have an NVidia GPU?  If so, could you try updating your Nvidia drivers to see if they change anything?

Thanks,

Chris

Hi Chris,

Be aware that if you just watch the video directly in google docs (i.e. visit the URL in the bug description, then click the play icon), you'll see a version of the video that google has transcoded, and not Declan's original upload that demonstrates the bug.

Please see the attachement in the bug report, or use the (File menu -> Download) option in google docs to obtain the real video file that demonstrates this bug.

The system I'm using only has Intel HD graphics, with the latest driver available from Intel.

Thanks,

Andrew

Andrew, thanks, my mistake.  I'll download it and try it out.

Chris

Ok, I've reproduced it on both Mac and Win.  I've forwarded this to the video team for their review.  I'll let you know what they say.

Chris

Thanks, Chris. Much appreciated...

Our internal bug number on this is #3171924.

Hi Chris,

Can you run a quick status check on the internal bug you mentioned? (#3171924). I'm curious if there are any updates. Will the the corresponding public bugbase entry (#3169988) get updated from now on? I welcome any info you can provide and appreciate your help with the matter.

Thanks,

Andrew

Hello, I think I have the same issue as Declan, since I have updated my player version to 11.2.202.233, my webcam does not function on sites. It will go on, the microphone works but the video is a still picture and usually dark. My cam works fine on MSN, and I can watch all videos from any sites, only on registered sited I can NOT use my webcam.

I also have installed the other new version you mention, 11.3 and nothing still the same. Everthing was fine before, it's about 2-3 weeks now this has happened and I would really like a solution.

I have windows 7.

Moe

Are there any updates to the internal bug report (#3171924)?

Thanks,

Andrew

This problem still exists in today's updates:

11.2.202.235

11.3.300.250

The 11.2 release was security related only, and unfortunately we ran out of time for this issue with the 11.3 release.  It's up for consideration in the 11.4 build, and I'd like to suggest that everyone affected please take a minute and vote for this bug:

https://bugbase.adobe.com/index.cfm?event=bug&id=3169988

Having votes and comments letting us know how this impacts your busness will allow us to prioritize appropriately.

I'm sorry I don't have better news for you right now.

Hi Declan,

Could you give our 11.4 labs release a try and let me know how it works for you?

Thanks,

Chris