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1. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
Ignacio from Adobe mentioned in that thread that a hardware reset helped to clear the issue up. Maybe it's time for a wipe?
Using a Motorola Xoom (Wi-Fi model) here. Have both Photoshop Touch and Kuler installed with no problems.
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2. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
David__B
Apr 28, 2012 11:57 AM
Hi GeekGirl306a,
Sorry to hear about your difficulties. Can you post a screen shot of "About this tablet" info like Warunicorn did for his Xoom in the thread you referenced?
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3. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
Hi David_B, I did a system restore before and after ICS update and still no luck :-(
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5. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
I get this not compatible message on all Adobe Touch Apps
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6. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
David__B
Apr 30, 2012 4:10 PM
Thanks for the screen shots.
Do you get the same result from the Play Store app versus the browser?
If so try the following:
Open Apps > Play Store > Settings (may have to use the three bars in the upper right-hand corner)
In the Settings go to Content filtering, in there make sure everything this checked
If issue persists after that go to Apps > Settings > Manage applications
Find Google Play Store, try clearing the cache there and then try again
Do you have a USB storage device connected?
-Dave
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7. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
Hi Dave: None of the Adobe Touch Apps show when I search them thru the Playstore. I can only see them on the browser with the not compatible note on all of them. I did clear the cache and on Content filtering all was already checked. After that at last all Adobe Touch Apps show BUT unfortunately when I try to buy them I get yet another message - The app cannot be found!!! - see the screenshots. I don't have anything connected to it - space is not object since this is the 32 GB one and I have 28.17 GB available plus an SD card of 8GB empty... I have my google account set with a valid credit card and all, this tablet has all the requirements listed in Adobe and still nothing!!
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8. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
David__B
May 1, 2012 10:00 AM
Thanks for testing those things. I did a Google search related to the error and it looks like there are others that face this same problem. I had couple more questions
- Sometimes the error can be related to the country you're in. What country are you in and what country was the device purchased from?
- Not sure if this is a factor but is this an unrooted device, (the original OS for the tablet)?
- Have you purchased any other apps since you've been having this problem? (wondering if its unique to just Adobe app or other apps too)
-Dave
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9. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
Hi Dave:
- I'm in Puerto Rico and the tablet was purchased on a Best Buy here in Puerto Rico
- It had the original OS when I bought it -had the same problem and it was updated to IceCreamSandwich when it came out
- Yes I have downloaded other apps - both free and purchased - only have this issue with all the Adobe Touch Apps - other apps from Adobe have being downloaded with no issues such as Photoshop Express, Flash, Air and Acrobat…
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10. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
What's that darker blue icon in the lower right? (The one with the solid diamond shape with a checkmark on it.) I recognize the other lighter blue icons but not that one. Just curious as I'm wondering if maybe an installed app is preventing things from working correctly.
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11. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
David__B
May 2, 2012 9:50 AM
I'm wondering if this is a Google Play issue related to the country you are in.
I was looking at these threads
http://code.google.com/p/android/issues/detail?id=16845
http://support.google.com/googleplay/bin/static.py?hl=en&page=known_issues.cs&ki_topic=131 9135
I'm wondering if this ongoing issue applies to your situation
Paid apps not available in territories
We've received reports that some users living in a territory don't have access to the same Android apps on Google Play as that territory's parent country, and we're investigating this issue. -
12. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
Hello David: I tried again last night thru the PlayStore and finally I was able to find the apps and this time allowed me to buy, download and install the Adobe Touch Apps I was interested in. I read the thread and the person also is in Puerto Rico - Go figure! We are a United States territory as a commonwealth but sometimes we are also considered international, since we are not on the continental USA or a formal state of the USA. I've been trying to download this apps since I bought it on november of last year!!!
Thanks for all your help & patience!!!
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13. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
David__B
May 2, 2012 4:18 PM
Glad it finally worked
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14. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
Dear Dave, was trying to download Adobe Photoshop Touch today and the issue is back!!!
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15. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
David__B
May 6, 2012 4:26 PM
I think it is a Google Play issue they are actively working on. I'd recommend just waiting a few days and then trying again.
There is an option to open report an issue with Google Play on this link too
http://support.google.com/googleplay/bin/static.py?hl=en&page=known_is sues.cs&ki_topic=1319135
you could confirm that that indeed is whats going on
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16. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
Warunicorn, the blue icon is from the Foursquare app. David, I finally got to buy the app after deselecting all the options in Content Filtering and leaving Everyone selected. Go figure!!
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17. Re: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?
David__B
May 21, 2012 7:57 AM
Yeah, I saw reports from other users about Content filtering being a possible cause. I think I mentioned that somewhere in this thread as something to check. Regardless, glad you finally got it.
