5 Replies Latest reply: Apr 22, 2012 10:35 AM by WickSmith RSS

    Bug with lighting effects and AMD A6-3400m

    muloc7782

           I was using cs6 on my Toshiba laptop. When I went to render>lighting effects, the tool would not display/function correctly. The bounding box/ intensity control did not appear, and I was left with no way to move at all the light source. I could still adjust the lighting effect using the sliders, but sometimes the preview would not update. When this problem occurred I was using the advanced gpu settings; once I changed that setting to basic the lighting tool began working properly. It does not function using normal gpu settings. My laptop is Toshiba brand using a  AMD-3400m APU with ATI Radeon HD 6520G graphics. Here's the system info exported from Photoshop (taken when using the basic gpu setting):

       

      Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3

      Physical processor count: 4

      Processor speed: 1397 MHz

      Built-in memory: 3559 MB

      Free memory: 1532 MB

      Memory available to Photoshop: 3011 MB

      Memory used by Photoshop: 60 %

      Image tile size: 132K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Basic

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: ATI Technologies Inc.

      Video Card Renderer: AMD Radeon(TM) HD 6520G 

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

      Video Card Number: 1

      Video Card: AMD Radeon(TM) HD 6520G 

      OpenCL Unavailable

      Driver Version: 8.834.1.0

      Driver Date: 20110420000000.000000-000

      Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      Video Mode: 1366 x 768 x 4294967296 colors

      Video Card Caption: AMD Radeon(TM) HD 6520G 

      Video Card Memory: 512 MB

      Video Rect Texture Size: 16384

      Serial number: Tryout Version

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

      Temporary file path: C:\Users\cm\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        C:\, 581.2G, 500.6G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

         AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642  

         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

         adobe_caps.dll   Adobe CAPS   5,0,10,0  

         AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

         aif_core.dll   AIF   3.0   62.490293

         aif_ocl.dll   AIF   3.0   62.490293

         aif_ogl.dll   AIF   3.0   62.490293

         amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

         ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

         BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

         boost_date_time.dll   DVA Product   6.0.0  

         boost_signals.dll   DVA Product   6.0.0  

         boost_system.dll   DVA Product   6.0.0  

         boost_threads.dll   DVA Product   6.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

         CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

         data_flow.dll   AIF   3.0   62.490293

         dvaaudiodevice.dll   DVA Product   6.0.0  

         dvacore.dll   DVA Product   6.0.0  

         dvamarshal.dll   DVA Product   6.0.0  

         dvamediatypes.dll   DVA Product   6.0.0  

         dvaplayer.dll   DVA Product   6.0.0  

         dvatransport.dll   DVA Product   6.0.0  

         dvaunittesting.dll   DVA Product   6.0.0  

         dynamiclink.dll   DVA Product   6.0.0  

         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

         filter_graph.dll   AIF   3.0   62.490293

         hydra_filters.dll   AIF   3.0   62.490293

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         image_compiler.dll   AIF   3.0   62.490293

         image_flow.dll   AIF   3.0   62.490293

         image_runtime.dll   AIF   3.0   62.490293

         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

         LogSession.dll   LogSession   2.1.2.1640  

         mediacoreif.dll   DVA Product   6.0.0  

         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS6   CS6  

         Plugin.dll   Adobe Photoshop CS6   CS6  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

         PSArt.dll   Adobe Photoshop CS6   CS6  

         PSViews.dll   Adobe Photoshop CS6   CS6  

         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

      Required plug-ins:

       

         3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Accented Edges 13.0

         Adaptive Wide Angle 13.0

         ADM 3.11x01

         Angled Strokes 13.0

         Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Bas Relief 13.0

         BMP 13.0

         Camera Raw 7.0

         Chalk & Charcoal 13.0

         Charcoal 13.0

         Chrome 13.0

         Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Color Halftone 13.0

         Colored Pencil 13.0

         CompuServe GIF 13.0

         Conté Crayon 13.0

         Craquelure 13.0

         Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Crop and Straighten Photos Filter 13.0

         Crosshatch 13.0

         Crystallize 13.0

         Cutout 13.0

         Dark Strokes 13.0

         De-Interlace 13.0

         Dicom 13.0

         Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Diffuse Glow 13.0

         Displace 13.0

         Dry Brush 13.0

         Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Embed Watermark 4.0

         Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Extrude 13.0

         FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Fibers 13.0

         Film Grain 13.0

         Filter Gallery 13.0

         Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Fresco 13.0

         Glass 13.0

         Glowing Edges 13.0

         Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Grain 13.0

         Graphic Pen 13.0

         Halftone Pattern 13.0

         HDRMergeUI 13.0

         IFF Format 13.0

         Ink Outlines 13.0

         JPEG 2000 13.0

         Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Lens Blur 13.0

         Lens Correction 13.0

         Lens Flare 13.0

         Liquify 13.0

         Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Mezzotint 13.0

         Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Mosaic Tiles 13.0

         Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Neon Glow 13.0

         Note Paper 13.0

         NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Ocean Ripple 13.0

         Oil Paint 13.0

         OpenEXR 13.0

         Paint Daubs 13.0

         Palette Knife 13.0

         Patchwork 13.0

         Paths to Illustrator 13.0

         PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Photocopy 13.0

         Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Pinch 13.0

         Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Plaster 13.0

         Plastic Wrap 13.0

         PNG 13.0

         Pointillize 13.0

         Polar Coordinates 13.0

         Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Poster Edges 13.0

         Radial Blur 13.0

         Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Read Watermark 4.0

         Reticulation 13.0

         Ripple 13.0

         Rough Pastels 13.0

         Save for Web 13.0

         ScriptingSupport 13.0

         Shear 13.0

         Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Smart Blur 13.0

         Smudge Stick 13.0

         Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Spatter 13.0

         Spherize 13.0

         Sponge 13.0

         Sprayed Strokes 13.0

         Stained Glass 13.0

         Stamp 13.0

         Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Sumi-e 13.0

         Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Targa 13.0

         Texturizer 13.0

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         Twirl 13.0

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         Underpainting 13.0

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         Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

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         WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         Wind 13.0

         Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

         ZigZag 13.0

       

      Optional and third party plug-ins: NONE

       

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Kuler

      Installed TWAIN devices: NONE

        • 1. Re: Bug with lighting effects and AMD A6-3400m
          WickSmith Community Member

          I have a similar problem, if not the same problem. When Lighting Effects loads, I see a default light but no way to move or control it except through the sliders. The expected control points are not there.

           

          I have an Intel Zeon processor with an nvidia 9800GT and I have preferences set to use the GPU in Advanced mode.

           

          -wick

          • 2. Re: Bug with lighting effects and AMD A6-3400m
            muloc7782 Community Member

            After hunting around for about thirty minutes I was finally able to find a newer driver for my PC, and after installing that CS6 works perfectly! With the graphics card you're using you should have plenty of power to run photoshop just fine, so I would definatly make sure all drivers are up to date.

             

            Hope this helps

            • 3. Re: Bug with lighting effects and AMD A6-3400m
              WickSmith Community Member

              Thanks for your reply. I did download the latest nvidia driver (non beta) for my card. That didn't work. However, it did work when I loaded the 32-bit version of PhotoShop CS6. It still doesn't work using the 64-bit version.

               

              Win 7 64-bit, 12GB RAM, nVidia 9800GT 1GB video RAM.

               

              -wick

              • 4. Re: Bug with lighting effects and AMD A6-3400m
                Pattie F Employee Hosts

                Muloc- glad the driver helped.

                 

                Others-

                 

                If you have  video issues, after verifying that you have a card that is supported and the most current driver (check dates on drivers) , you can try the different modes as described in this document. Try basic, advanced, etc.

                 

                FYI, the lighting effects in 32 bit and the lighting effects in 64 bit are different. You get on canvas controls that take advantage of the GPU in the 64 bit.

                 

                Pattie

                 

                 

                 

                What features use the GPU and how do I troubleshoot GPU issues?

                • 5. Re: Bug with lighting effects and AMD A6-3400m
                  WickSmith Community Member

                  Pattie:

                   

                  Thanks to the link in your last post, my problem is now solved. I tried every suggestion without success: checked to make sure my card was supported, sufficient VRAM, updated video card driver, various GPU preference settings and modes, cache levels, nVidia control panel settings.

                   

                  Finally, I deleted the PhotoShop preferences file (you have to hit that key combination pretty quick) and all was well.

                   

                  Hope this helps someone else here.

                   

                  -wick

                   

                  Message was edited by: Wick