5 Replies Latest reply: Apr 22, 2012 5:32 PM by Jeff A Wright RSS

    Problem Opening the Editor

    christmascats

      I have just installed Elements 9 and have been using it successfully for about a week.  Last night I installed "Classroom in a Book, The official training workbook from Adobe Systems" and began the lessons.  Tonight when I tried to open the Editor, I got the following message:

       

      Microsoft Visual C++ Runtime Library

       

      This application has requested Runtime to terminate it in an unusual way.

      Please contact the applications support team for more information.

       

      Then the entire program closes.  I have no problem getting into and using the Organizer, but am unable to edit.  I installed the updates hoping that would help and I have completely turned off the computer and removed the battery in hopes that would help, to no avail.

       

      Can you help me with this problem?

       

      Thanks.