13 Replies Latest reply on Jan 13, 2013 4:52 PM by PeterTSyd

Help Adobe flash player keeps uninstalling itself

Decimatore123 Apr 22, 2012 2:15 PM

Hello everyone

Adobe flash has been working for me for serveral years now perfectly fin but for some reason now i started getitng these errors and the interenet seems to think i don't have it installed. I tried reinstalling it i shut my computer down for the night boot it back up again and it was still installed on my machine but like the previous day the interent thought it was unistalled so i have been using this temp fix for a few days now and was wondering if only could help me fix this problem for good

1. Re: Help Adobe flash player keeps uninstalling itself

Xircal Apr 23, 2012 1:12 AM (in response to Decimatore123)
To assist us in quickly understanding your problem, please follow these guidelines when posting:
Specify your operating system (including 32bit or 64bit edition)
Specify your web browser and version (including 32bit or 64bit edition)
Specify your Flash Player version
Give us a brief explanation of the problem, please include any information you feel is important
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2. Re: Help Adobe flash player keeps uninstalling itself

Decimatore123 Apr 23, 2012 12:35 PM (in response to Xircal)

-I has a 64 bit operating system,

-as well as a 64 bit webrowser

-version
11.2.202.233

-I did a fresh uninstal of adobe flash player, then reinstalled it without rebooting inbetween the instal and unistal, I shut down my computer at night. The following morning i booted it up and i looked into youtube, and my steam to find i could no longer play videos it kept saying i needed adobe flash when i knew for a fact i had just instaled it so i repeated the process and it worked fine until I shut it down again. I have been doing this process for a few days now, and was wondering if there is a way to fix this
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3. Re: Help Adobe flash player keeps uninstalling itself

Xircal Apr 24, 2012 12:11 AM (in response to Decimatore123)
Decimatore123 wrote:

-I has a 64 bit operating system,

-as well as a 64 bit webrowser

-version
11.2.202.233

You're not helping yourself or others by posting vague answers.

Which of these 64-bit operating systems is yours?
Windows XP 64-bit Edition
Windows Vista
Windows 7
MAC OSX 10.3 "Panther"
MAC OSX 10.4 "Tiger"
MAC OSX 10.5 "Leopard"
MAC OSX 10.6 "Snow Leopard"
MAC OSX 10.7 "Lion"
Ubuntu 64-bit
OpenSUSE 12.1
Fedora 64-bit

Which of these 64-bit browsers is yours?
Safari
Internet Explorer
Firefox (Waterfox)
Opera
Dragon Internet Browser
Konquerer
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4. Re: Help Adobe flash player keeps uninstalling itself

Decimatore123 Apr 24, 2012 3:52 PM (in response to Xircal)

srry bout that XD

-Windows 7 (64 bit)

-Internet Explorer (64 bit)
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5. Re: Help Adobe flash player keeps uninstalling itself

pwillener Apr 24, 2012 7:31 PM (in response to Decimatore123)

Try a clean install, as described in http://forums.adobe.com/thread/928315

Then download and run the offline installers from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Ins tall_in_a_firewall_proxy_server_environment
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6. Re: Help Adobe flash player keeps uninstalling itself

Decimatore123 Apr 25, 2012 1:19 PM (in response to pwillener)

I went to the instal page and while I was removing the files I found 2 that I could not remove from the C:\Windows\SysWOW64\Macromed\Flash it said I needed administrative permission which sadly I don't know how to delete these two files I tried using unlocker but It isn't helping how do I fix dis
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7. Re: Help Adobe flash player keeps uninstalling itself

pwillener Apr 26, 2012 12:11 AM (in response to Decimatore123)

Does your Windows user account have administrative privileges?

If not, can you login to a user account that has?
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8. Re: Help Adobe flash player keeps uninstalling itself

Decimatore123 Apr 26, 2012 3:56 PM (in response to pwillener)

Yes my account does have administrative privilages
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9. Re: Help Adobe flash player keeps uninstalling itself

chris.campbell Apr 26, 2012 3:59 PM (in response to Decimatore123)

If you're consistently having to reinstall after each reboot, please try the steps listed in this FAQ:

How do I fix Windows permission problems with Flash Player?

If you continue to have problems, please post your installer log so we can see if something is causing Flash Player to be uninstalled.

Where do I find the Flash Player installation log on Windows?
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10. Re: Help Adobe flash player keeps uninstalling itself

Decimatore123 Apr 26, 2012 4:39 PM (in response to chris.campbell)

well that patched things up very nicely thank so much turns out that was the exact issue XD
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11. Re: Help Adobe flash player keeps uninstalling itself

niacey00 Jul 1, 2012 12:08 PM (in response to chris.campbell)

nothing is working, tried everything you suggested on this forum

so here is the flash last log

=O====== M/11.2.202.235 2012-06-15+05-33-52.554 ========
0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe" -maintain activex
0001 [W] 00001015 C:\Windows\system32\Macromed\Flash\Flash32_11_2_202_235.ocx 5
0002 [I] 00000018
0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe 5
0004 [I] 00000018
0005 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe 5
0006 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0007 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0008 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0009 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0010 [W] 00001021
0011 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0012 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0013 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0014 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe 5
0015 [I] 00000012
=X====== M/11.2.202.235 2012-06-15+05-34-00.978 ========

2012-6-15+5-34-23.586 [error] 1226 1062
=O====== M/11.3.300.257 2012-06-15+05-34-12.037 ========
0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_257_Plugin.exe" -maintain plugin
0001 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_257_Plugin.exe 5
0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0003 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0004 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0005 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 [W] 00001021
0007 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0008 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0010 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0011 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0012 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0014 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0015 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0016 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0017 [W] 00001036 Software\Opera Software/Last CommandLine 2
0018 [W] 00001036 Software\Opera Software/Last CommandLine 2
0019 [W] 00001036 Software\Opera Software/Plugin Path 2
0020 [W] 00001036 Software\Opera Software/Plugin Path 2
0021 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_257_Plugin.exe 5
0022 [I] 00000012
=X====== M/11.3.300.257 2012-06-15+05-34-26.207 ========

=O====== M/11.3.300.257 2012-06-15+05-36-49.329 ========
0000 [I] 00000010 "C:\Users\Sonia\AppData\Local\Temp\install_flash_player.exe" -install -iv 8
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0007 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [W] 00001036 Software\Opera Software/Plugin Path 2
0013 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_3_300_257.dll
0014 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_257_Plugin.exe
0015 [I] 00000017 C:\Windows\system32\Macromed\Flash
0016 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0017 [I] 00000022 C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_3_300_257.exe
0018 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
0019 [I] 00000012
=X====== M/11.3.300.257 2012-06-15+05-36-54.319 ========

=O====== M/11.3.300.257 2012-06-15+06-28-14.962 ========
0000 [I] 00000010 "C:\Users\Sonia\AppData\Local\Temp\install_flash_player.exe" -install -iv 8
0001 [F] 00001041
=X====== M/11.3.300.257 2012-06-15+06-28-15.636 ========

=O====== M/11.3.300.257 2012-06-15+06-31-44.693 ========
0000 [I] 00000010 "C:\Users\Sonia\AppData\Local\Temp\install_flash_player.exe" -install -iv 8
0001 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2
0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Last CommandLine 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [W] 00001036 Software\Opera Software/Plugin Path 2
0009 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_3_300_257.dll
0010 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_257_Plugin.exe
0011 [I] 00000017 C:\Windows\system32\Macromed\Flash
0012 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0013 [W] 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183
0014 [W] 00001024 C:\Windows\system32\FlashPlayerApp.exe 183
0015 [I] 00000022 C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_3_300_257.exe
0016 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
0017 [W] 00001106
0018 [W] 00001106
0019 [W] 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183
0020 [I] 00000012
=X====== M/11.3.300.257 2012-06-15+06-31-51.532 ========

Message was edited by: 203niacey

GOOD NEWS the following forum solved my issues
http://forums.adobe.com/message/4482994#4482994
Since I do not use my Real Player,ever, I UNINSTALLED it

As for if flash will uninstall itself after reboot, I have yet to find that out.. as for now we are working..Thank you SOO much.!

UPDATE:July 1st, after 2weeks of not rebooting my computer for FEAR of Flash uninstalling, the power went out, turning off my computer, FLASH IS UNINSTALLED SELF AGAIN.! so I had to do an uninstall, reboot, and then reinstall, I am at a loss and cannot get this figured out..

Message was edited by: 203niacey
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12. Re: Help Adobe flash player keeps uninstalling itself

niacey00 Dec 17, 2012 10:27 PM (in response to niacey00)

So today is December 2012 and Flash is still uninstalling it self and as I patiently wait for an answer 5 months later, I still cant figure out the problem, I now have tried registry cleaners that do not work, I have reinstalled and uninstalled flash at least once every week since July ..

Windows Vista home basic 32 bit
Firefox 18.0
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13. Re: Help Adobe flash player keeps uninstalling itself

PeterTSyd Jan 13, 2013 4:52 PM (in response to Xircal)

I have Window 7 Home Edition 64bit
Web Browser is both the IE Explorer 9 and Firefox 18
Flash player is Adobe Flash Player 11.5.502.146
I install it and then after closing browser I have to keep reinstalling it as I am looking at Youtube or speedtest.
I am running AVG I have tried the following
Uninstalling it via a link from this site
Running msconfig without any other applications
Uninstalled Google Chrome
Uninstalled any malware program and AVG
Please Help I am installing this program 2-4 times a day.
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