What, if anything, is selected?
Screen shots will help, too. You can emebed them in your posts by uisng the camera icon on the wb page like this:
If you have an image selected (the content of the frame, not the frame itself), you would not have access to stroke and fill, but if you have a frame selected, or nothing, and you still cannot access the stroke or fill, it's time to try resetting the prefs. See Replace Your Preferences
Sorry I found a post for the same problem that included the preference restore as you supplied and thats solved the problem now.