5 Replies Latest reply on Apr 23, 2012 5:07 AM by green789

    InDesign Customization Lost

    green789
    green789 Apr 20, 2012 9:37 AM

      I’m using InDesign CS4 (ver. 6.0.6) on OSX 10.6.7. For the last few days everytime I start indd I lose any customization I’ve done to the program (such as units/increments, autocorrect, margins, grids, etc.) and thinks like Print Setups (these I’ve now saved so it’s easier to get back. BUT IT’S STILL ANNOYING!!!). Nothing has changed on my computer that I can think off. No new programs loaded. No new fonts.

       

      I’ve restarted with preferences off. I’ve moved and renamed the Indesign Defaults and Indesign SavedData files to make program generate new ones. I still have the same problem. Is there anything else I can try?

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        • 1. Re: InDesign Customization Lost
          John Hawkinson Level 5
          John Hawkinson Apr 20, 2012 5:41 PM (in response to green789)

          Any third party plugins?

          Network drives?

          DOes it happen with a new user account?

          • 2. Re: InDesign Customization Lost
            green789 Level 1
            green789 Apr 23, 2012 4:31 AM (in response to John Hawkinson)

            It's only Monday morning and already I'm having a bad week. InDesign is still giving me grief!

             

            Plugins are NewsEnginGPS and APID Tool Assistant (which work in conjunction with each other) and Suitcase Fusion 3. We've been using these for a few years (no recent updates). 5 other designers are using the same set up. 2 of them have had the same thing happen  (customizations lost) but just once. They set up Indesign again and everything has worked fine since. All our computers are connected to a couple servers and (when necessary) one network drive. I'm the only user on this computer.

             

            Maybe I should just reload InDesign???

            • 3. Re: InDesign Customization Lost
              John Hawkinson Level 5
              John Hawkinson Apr 23, 2012 4:37 AM (in response to green789)
              I'm the only user on this computer.

               

              Maybe I should just reload InDesign???

              Create a new user account and see if the behavior follows.

              You could certainly uninstall/reinstall InDesign; I give you 50/50% on having that solve your problem.

               

              A new user account takes 2 minutes to test, uninstall/reinstall is more like 30 minutes.

              You should also try temporarily removing all 3 plugins and seeing if that changes the behavior. Again, 1 minute to test...

              • 4. Re: InDesign Customization Lost
                green789 Level 1
                green789 Apr 23, 2012 4:52 AM (in response to John Hawkinson)

                Thanks John

                I'll try your suggestions.

                • 5. Re: InDesign Customization Lost
                  green789 Level 1
                  green789 Apr 23, 2012 5:07 AM (in response to green789)

                  John, before I had a chance to try your suggestions I found something else in the Adobe Forum by Peter Spier about replacing preferences. The article ended with the following:

                   

                  "UPDATE: I just ran across a situation in which overwriting the InDesign Defaults and InDesign SavedData files failed to restore functionality to the tools on a single user account on a multiple user system (the other account was fine). This is an absolute first and I've been using the technique for years, including replacing these two files on this system which is used by the student newspaper where I was a professor, in order to customize or restore preferences every semester. What did work was to use the keyboard method first, then close InDesign and manually replace the two files to restore the prefs to the proper settings.  -- Peter"

                   

                  I did what he suggested: first the keyboard method and then replaced the 2 preferences files. AND IT SEEMS TO BE WORKING!!!