5 Replies Latest reply: Apr 23, 2012 5:29 PM by Meredith Payne Stotzner RSS

    Merge to HDR Pro and Camera Raw stop working...

    Lynda Spangler Community Member

      I have been noticing for the past few days that two aspects of PS CS6 completely stop working. Those are Merge to HDR Pro and Camera Raw 7.0. What happens is I can see a photo yet no changes take place no matter what I change, I try zooming, I try changing settings, nothing at all changes. At one point Merge to HDR Pro would not let me cancel or click okay to do anything. To solve this problem I must reboot PS. Merge to HDR Pro this problem keeps happening, with Camera Raw I have seen this issue twice so far.

       

      I am running Windows XP (SP3).

        • 1. Re: Merge to HDR Pro and Camera Raw stop working...
          Lynda Spangler Community Member

          I have also been using Photomerge. It merges the photos but I have the box "Blend Images Together" and that seems to not be working or at best works sporadically.

           

          I am going to attempt a re-install. We will see...

          • 2. Re: Merge to HDR Pro and Camera Raw stop working...
            Lynda Spangler Community Member

            Another follow up here - I re-installed PS CS6 and have to work with it more to see if the same issues arise. One issue that has arisen is Photomerge does not complete and blend images together. I can do this using the Auto-Blend Images but Photomerge should do this automatically if the box is checked. (Which it is)

            • 3. Re: Merge to HDR Pro and Camera Raw stop working...
              Pattie F Adobe Employee

              Can you cut and paste your system information from photohsop  help>system info into this thread so we can see your system and memory details?

               

              Pattie

              • 4. Re: Merge to HDR Pro and Camera Raw stop working...
                Lynda Spangler Community Member

                Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x32

                Operating System: Windows XP 32-bit

                Version: 5.1 Service Pack 3

                System architecture: Intel CPU Family:15, Model:2, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, HyperThreading

                Physical processor count: 1

                Logical processor count: 2

                Processor speed: 2800 MHz

                Built-in memory: 3071 MB

                Free memory: 1261 MB

                Memory available to Photoshop: 1710 MB

                Memory used by Photoshop: 60 %

                Image tile size: 128K

                Image cache levels: 4

                OpenGL Drawing: Enabled.

                OpenGL Drawing Mode: Normal

                OpenGL Allow Normal Mode: True.

                OpenGL Allow Advanced Mode: False.

                OpenGL Allow Old GPUs: Not Detected.

                Video Card Vendor: ATI Technologies Inc.

                Video Card Renderer: ATI Radeon HD 3600 Series

                Display: 1

                Display Bounds:=  top: 0, left: 0, bottom: 1024, right: 1280

                Video Card Number: 1

                Video Card: ATI Radeon HD 3600 Series     

                OpenCL Unavailable

                Driver Version: 6.14.10.7236

                Driver Date: 20111026030140.000000-000

                Video Card Driver: ati2dvag.dll

                Video Mode: 1280 x 1024 x 4294967296 colors

                Video Card Caption: ATI Radeon HD 3600 Series     

                Video Card Memory: 1024 MB

                Video Rect Texture Size: 8192

                Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\

                Temporary file path: C:\DOCUME~1\Lynda\LOCALS~1\Temp\

                Photoshop scratch has async I/O enabled

                Scratch volume(s):

                   D:\, 74.5G, 9.93G free

                Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Required\

                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\

                Additional Plug-ins folder: not set

                 

                Installed components:

                    A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                    ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                    adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                    AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                    AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                    AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                    AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642  

                    AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                    AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                    AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                    adobe_caps.dll   Adobe CAPS   5,0,10,0  

                    AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                    ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                    aif_core.dll   AIF   3.0   62.490293

                    aif_ocl.dll   AIF   3.0   62.490293

                    aif_ogl.dll   AIF   3.0   62.490293

                    amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                    ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                    AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                    AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                    Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                    BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                    boost_date_time.dll   DVA Product   6.0.0  

                    boost_signals.dll   DVA Product   6.0.0  

                    boost_system.dll   DVA Product   6.0.0  

                    boost_threads.dll   DVA Product   6.0.0  

                    cg.dll   NVIDIA Cg Runtime   3.0.00007  

                    cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                    CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                    CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                    data_flow.dll   AIF   3.0   62.490293

                    dvaaudiodevice.dll   DVA Product   6.0.0  

                    dvacore.dll   DVA Product   6.0.0  

                    dvamarshal.dll   DVA Product   6.0.0  

                    dvamediatypes.dll   DVA Product   6.0.0  

                    dvaplayer.dll   DVA Product   6.0.0  

                    dvatransport.dll   DVA Product   6.0.0  

                    dvaunittesting.dll   DVA Product   6.0.0  

                    dynamiclink.dll   DVA Product   6.0.0  

                    ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                    FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                    filter_graph.dll   AIF   3.0   62.490293

                    hydra_filters.dll   AIF   3.0   62.490293

                    icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                    icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                    image_compiler.dll   AIF   3.0   62.490293

                    image_flow.dll   AIF   3.0   62.490293

                    image_runtime.dll   AIF   3.0   62.490293

                    JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                    libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                    libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                    libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                    LogSession.dll   LogSession   2.1.2.1640  

                    mediacoreif.dll   DVA Product   6.0.0  

                    MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                    msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                    msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                    msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                    msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                    msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                    msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                    msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                    msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                    msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                    msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                    pdfsettings.dll   Adobe PDFSettings   1.04  

                    Photoshop.dll   Adobe Photoshop CS6   CS6  

                    Plugin.dll   Adobe Photoshop CS6   CS6  

                    PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

                    PSArt.dll   Adobe Photoshop CS6   CS6  

                    PSViews.dll   Adobe Photoshop CS6   CS6  

                    SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                    ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                    shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                    ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                    tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                    tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                    TfFontMgr.dll   FontMgr   9.3.0.113  

                    TfKernel.dll   Kernel   9.3.0.113  

                    TFKGEOM.dll   Kernel Geom   9.3.0.113  

                    TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                    updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                    WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                    wu3d.dll   U3D Writer   9.3.0.113  

                 

                 

                Required plug-ins:

                 

                    Accented Edges 13.0

                    Adaptive Wide Angle 13.0

                    ADM 3.11x01

                    Angled Strokes 13.0

                    Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Bas Relief 13.0

                    BMP 13.0

                    Camera Raw 7.0

                    Chalk & Charcoal 13.0

                    Charcoal 13.0

                    Chrome 13.0

                    Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Color Halftone 13.0

                    Colored Pencil 13.0

                    CompuServe GIF 13.0

                    Conté Crayon 13.0

                    Craquelure 13.0

                    Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Crop and Straighten Photos Filter 13.0

                    Crosshatch 13.0

                    Crystallize 13.0

                    Cutout 13.0

                    Dark Strokes 13.0

                    De-Interlace 13.0

                    Dicom 13.0

                    Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Diffuse Glow 13.0

                    Displace 13.0

                    Dry Brush 13.0

                    Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Embed Watermark 4.0

                    Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Extrude 13.0

                    FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Fibers 13.0

                    Film Grain 13.0

                    Filter Gallery 13.0

                    Fresco 13.0

                    Glass 13.0

                    Glowing Edges 13.0

                    Grain 13.0

                    Graphic Pen 13.0

                    Halftone Pattern 13.0

                    HDRMergeUI 13.0

                    IFF Format 13.0

                    Ink Outlines 13.0

                    JPEG 2000 13.0

                    Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Lens Blur 13.0

                    Lens Correction 13.0

                    Lens Flare 13.0

                    Liquify 13.0

                    Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Mezzotint 13.0

                    Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Mosaic Tiles 13.0

                    Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Neon Glow 13.0

                    Note Paper 13.0

                    NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Ocean Ripple 13.0

                    Oil Paint 13.0

                    OpenEXR 13.0

                    Paint Daubs 13.0

                    Palette Knife 13.0

                    Patchwork 13.0

                    Paths to Illustrator 13.0

                    PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Photocopy 13.0

                    Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Pinch 13.0

                    Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Plaster 13.0

                    Plastic Wrap 13.0

                    PNG 13.0

                    Pointillize 13.0

                    Polar Coordinates 13.0

                    Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Poster Edges 13.0

                    Radial Blur 13.0

                    Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Read Watermark 4.0

                    Reticulation 13.0

                    Ripple 13.0

                    Rough Pastels 13.0

                    Save for Web 13.0

                    ScriptingSupport 13.0

                    Shear 13.0

                    Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Smart Blur 13.0

                    Smudge Stick 13.0

                    Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Spatter 13.0

                    Spherize 13.0

                    Sponge 13.0

                    Sprayed Strokes 13.0

                    Stained Glass 13.0

                    Stamp 13.0

                    Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Sumi-e 13.0

                    Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Targa 13.0

                    Texturizer 13.0

                    Tiles 13.0

                    Torn Edges 13.0

                    Twirl 13.0

                    Underpainting 13.0

                    Vanishing Point 13.0

                    Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Water Paper 13.0

                    Watercolor 13.0

                    Wave 13.0

                    WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    Wind 13.0

                    Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                    ZigZag 13.0

                 

                Optional and third party plug-ins: NONE

                 

                Plug-ins that failed to load: NONE

                Flash:

                    Workflow

                    Stack Modes

                    Paper Texture

                    Painting Assistant

                    Mode

                    GuideGuide

                    Adobe Watermark

                    Adobe EMailer

                    Mini Bridge

                    Kuler

                Installed TWAIN devices: NONE

                • 5. Re: Merge to HDR Pro and Camera Raw stop working...
                  Meredith Payne Stotzner Adobe Employee

                  Hi Lynda,

                  I see you're running 32-bit Win XP and having trouble with Merge to HDR.

                  I'm sorry to hear you're having trouble.

                   

                  A similar discussion regarding 32-bit Win XP with Merge to HDR is going on here.

                  http://forums.adobe.com/message/4339337#4339337

                   

                  Here is my response from that thread:

                   

                  There are some 32-bit XP-specific issues we're addressing before shipping that are related to memory.

                  I'm pretty sure that's the issue you're running into. I'm sorry for the trouble it's causing you.

                   

                  Here are some suggestions to work around the issue. In the meantime, we'll work on helping XP-32 & Photoshop play nicely.

                  • Try a different memory setting (65%-ish. Try to give Photoshop ~1G and leave the rest to the system). Restart.
                  • Quit unnecessary applications.
                  • Try quitting Bridge and running Merge to HDR from File > Automate > Merge to HDR
                  • Other things to test out in the Performance Preference panel

                           •  Try a larger or the largest Tile Size - you've got it set to smallest. Not sure which is better for this case.         •  Try lowering History States to 5.  Other, less likely, suspects:

                  • Corrupt prefs: Reset preference file: http://forums.adobe.com/message/4209421#4209421
                  • Same-named drive: Be sure there is no other directory is named identically to a folder in the Photoshop app path.
                  • Conflict with "Open Documents as Tabs = OFF" Prefrence (Interface) setting.

                   

                  Please let us know what ends up working best for your system.

                  Thanks,

                  Meredith