8 Replies Latest reply: Apr 24, 2012 2:01 PM by dwc3 RSS

    Missing text in RoboHelp 7 when previewing/generating Frame files

    dwc3 Community Member

      This is a new issue for me. Until last week, it seemed to work fine. Now, though, whenever I import by reference my frame files I have noticed that, while they look fine in the Design view, when I click Preview it has missing text in parts. In one file, which was all text (no graphics), it was completely in Preview. Then, when I generated the help, that topic was still blank.

       

      This doesn't always happen, though. Sometimes a topic is fine up to a point, then, all the text is gone, leaving only the screenshots. It generates that way also. On the other hand, some files come out fine, with no missing text. (This is only apparent in the Preview and generated help.)

       

      I'm using TCS 1, that has RoboHelp 7, and I generate to WebHelp. I've applied an update that makes it 7.01.001.  I've also applied the "missing space" fix that Peter Grainge suggested (it worked ).

       

      Like I said, TCS worked fine up to last week, then I started seeing these missing chunks of text. I tried creating a new RH project and starting all over, importing only one small file that had all text and no screenshots/graphics. Both the preview and generated help came out blank, although I could see it plainly in the Design view before generating.

       

      Has anyone else had this issue, or know what it might be?

        • 1. Re: Missing text in RoboHelp 7 when previewing/generating Frame files
          Jeff_Coatsworth MVP

          Personally, I wouldn’t rely on version 1 of TCS to produce my help (especially since it’s up to 3.5 right now & there’s been so many fixes) – what’s changed in your environment? Where’s the project located? Are you saving before generating the help?

          • 2. Re: Missing text in RoboHelp 7 when previewing/generating Frame files
            dwc3 Community Member

            Well, it's all I got at the moment and with a company buyout it's probably not the best timing to ask for an upgrade.

            Everything worked fine until a few days ago. Only change in entire environment was a company-mandated change to IE9.

             

            I keep the project in the C drive, away from the program files. Saving before generating doesn't make any difference. I've even reinstalled RoboHelp 7, but that didn't help either.

            • 3. Re: Missing text in RoboHelp 7 when previewing/generating Frame files
              Peter Grainge ACP/MVPs

              Only change in entire environment was a company-mandated change to IE9.

              Only change! That could well be behind this problem.

               

              Generate the output and try viewing it in a different browser.

               


              See www.grainge.org for RoboHelp and Authoring tips

               

              @petergrainge

              • 4. Re: Missing text in RoboHelp 7 when previewing/generating Frame files
                dwc3 Community Member

                Well, I opened it up in Firefox, instead of IE9, and it worked fine. Just a few formatting differences that hopefully can be easily fixed. Nonetheless, it all seems to be there -- no missing text at all.

                 

                Now the question is: Is this simply a matter of having an older version of TCS that's incompatible with newer browser versions? Is the only way to have TCS 1 open correctly in IE9 to upgrade to the latest TCS (3.5?) ?

                 

                And why does the Preview not always show the text in RH? Does it use the default browser for displaying the preview?

                • 5. Re: Missing text in RoboHelp 7 when previewing/generating Frame files
                  Peter Grainge ACP/MVPs

                  That all points to IE9 being the issue. I don't know of anything you can do with the TCS1 output to make it work in IE9. Maybe someone else can advise on that?

                   

                  RoboHelp's preview uses IE so that explains why it too is having issues.

                   

                  I believe there may something you can do to make pages IE9 compatible but I don't know if it can be done with RoboHelp output. I am not in a position to look right now but it might be worth googling before you upgrade. If you do go that route, test the trial version to check it resolves the issue.

                   


                  See www.grainge.org for RoboHelp and Authoring tips

                   

                  @petergrainge

                  • 6. Re: Missing text in RoboHelp 7 when previewing/generating Frame files
                    Willam van Weelden ACP/MVPs

                    Hi,

                     

                    A quick 'fix' for IE9 would be to add an IE rendering tag. Try the following: In your output, replace all <head> with <head><meta http-equiv=”X-UA-Compatible” content=”IE=EmulateIE7″ />. This should force IE9 in IE7 mode and it should work. Use a find and replace tool to quickly modify all your output files quickly.

                     

                    Can you post a screenshot of what you don't see in IE9 and the HTML associated with that content? I'd like to know why it disappears.

                     

                    Greet,

                     

                    Willam

                    • 7. Re: Missing text in RoboHelp 7 when previewing/generating Frame files
                      dwc3 Community Member

                      Below is from one topic that didn't show any content at all for Preview or generated output, (taken from RH).  That is, it showed nothing when I opened it in IE9, but in Firefox it displayed just fine. I tried replacing <head> with the one above (in the output), but it didn't seem to do anything. I'll keep trying, though!

                       

                      dan

                       

                      =============================================================================

                       

                      <!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
                      <html><head>
                      <meta http-equiv=Content-Type content="text/html; charset=utf-8">
                      <meta name=Originator content=ImportMif>
                      <meta name=OriginalFile content="C:\CVS\doc\integrator\6.0.0.0\RoboHelp\CIS_RH\IDE\ide3.fm">
                      <meta name=generator content="Adobe RoboHelp - www.adobe.com">
                      <meta name=generator-major-version content=0.1>
                      <meta name=generator-minor-version content=1>
                      <meta name=filetype content=RoboHelp>
                      <meta name=filetype-version content=1>
                      <meta name=page-count content=1>
                      <meta name=layout-height content=6060>
                      <meta name=layout-width content=921>
                      <title>File_Transfer</title>

                      <link rel=stylesheet href=ide3.css>

                      </head>
                      <body>
                      <h1><a name=XREF_File_Transfer></a>File Transfer</h1>
                      <p class="BodyText">The File Transfer dialog allows users of client-only
                      installations who are remotely connecting to the Host Server to manipulate
                      the files on the remote machine.</p>
                      <p class="BodyText">Use the File Transfer dialog to copy files to a fixed
                      directory on the server called <span class="FM_Label">shared_files</span>.
                      This directory resides within the root. A status dialog opens during the
                      operation showing progress, and includes the file name and the percentage
                      of the operation that is complete/remaining.</p>
                      <p class="BodyText">The <span class="FM_Label">shared_files</span> directory
                      is automatically created the first time File Transfer is used. </p>
                      <h2>Using the File Transfer</h2>
                      <p class="BodyText">Select <span class="FM_Label">File&gt;File Transfer</span>
                      to open the File Transfer dialog.</p>
                      <div style="text-align: center;" align=center>
                      <implicit_p><img id=15 src="ide300016.jpg" style="width: 320.999pt; height: 238.499pt;"
                      width=428 height=318 border=0>
                      </div>
                      <p class="BodyText"> </p>
                      <p class="BodyText">The <span class="FM_Label">shared_files</span> folder is
                      the top-level folder from which users manage files and folders. </p>
                      <h2>Menu Bar Options</h2>
                      <h3>File Menu</h3>
                      <p class="Ldef"><span class="FM_Label">New Folder</span><br>
                      Creates a new directory on the server within the user-selected folder.
                      Type the new folder name in the Create New Folder dialog and click <span
                      class=FM_Label>OK</span>. </p>
                      <p class="Ldef"><span class="FM_Label">Transfer File</span><br>
                      Specifies a local file to transfer to the server. Once the file is selected,
                      the user can initiate the file transfer.</p>
                      <p class="Ldef"><span class="FM_Label">Move Folder/File</span><br>
                      Moves a file or directory from one location within the <span class="FM_Label">shared_files</span>
                      hierarchy to another location.</p>
                      <p class="Ldef"><span class="FM_Label">Rename Folder/File</span><br>
                      Renames a directory or file within the <span class="FM_Label">shared_files</span>
                      hierarchy. Type the new name in the Rename File/Folder dialog and click
                      <span class="FM_Label">OK</span>. </p>
                      <p class="Ldef"><span class="FM_Label">Delete Folder/File</span><br>
                      Removes a directory or file from the remote server. </p>
                      <p class="Ldef"><span class="FM_Label">Properties</span><br>
                      Shows information about the selected remote file or directory, including
                      file size, modification time, and name.</p>
                      <p class="Ldef"><span class="FM_Label">Refresh</span><br>
                      Updates the screen to show the latest information.</p>
                      <p class="Ldef"><span class="FM_Label">Close</span><br>
                      Closes the dialog. </p>
                      <p class="Note"><span class="FM_Label">NOTE: Right-clicking a folder or file
                      on the File Transfer dialog opens a pop-up menu with the same File menu
                      options (except Close).</span></p>
                      <h2>Status dialog</h2>
                      <p class="BodyText">To monitor the progress of the transfer, a status dialog
                      opens when a file transfer begins. </p>
                      <div style="text-align: center;" align=center>
                      <implicit_p><img id=16 src="ide300017.jpg" style="width: 314.249pt; height: 149.250pt;"
                      width=419 height=199 border=0>
                      </div>
                      <p class="BodyText"> </p>
                      <p class="BodyText">The following information is provided:</p>
                      <p class="Ldef"><span class="FM_Label">File</span><br>
                      Names the local file being copied.</p>
                      <p class="Ldef"><span class="FM_Label">Status</span><br>
                      Specifies the text status of the copy operation.</p>
                      <p class="Ldef"><span class="FM_Label">Copied To</span><br>
                      Specifies the destination file location on the server.</p>
                      <p class="Ldef"><span class="FM_Label">X of Y</span><br>
                      Specifies the number of bytes transferred out of the total number of bytes.
                      </p>
                      <p class="Ldef"><span class="FM_Label">Progress Bar</span><br>
                      Provides a visual indicator of the copy operation’s progress.</p>
                      <h2>Additional Information on the File Transfer</h2>
                      <h3>Concurrency and Synchronization</h3>
                      <p class="BodyText">Only one file copy operation can occur at a time. Multiple
                      users can, however, transfer files to the server simultaneously and manage
                      separate folders on the server. </p>
                      <h3>Security</h3>
                      <p class="BodyText">Users cannot manage files and folders outside of the
                      <span class="FM_Label">shared_files</span> root. </p>
                      <h2>How to Transfer Data</h2>
                      <ol start=1><li style="list-style: decimal;" type=1 class="p-NumList"><p
                      class=NumList>Select <span class="FM_Label">File&gt;File Transfer</span>
                      on the IDE. </p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Select
                      the <span class="FM_Label">shared_files</span> subfolder in which to place
                      the transferred file.</p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">In
                      the File Transfer dialog, select <span class="FM_Label">File&gt;Transfer
                      File</span>. This opens a file selection dialog. </p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Specify
                      the local file to transfer to the selected <span class="FM_Label">shared_files</span>
                      subfolder. </p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Click
                      <span class="FM_Label">OK</span>. </p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Click
                      <span class="FM_Label">Start</span> on the status dialog.</p></li>
                      <div style="text-align: center;" align=center>
                      <implicit_p><img id=17 src="ide300018.jpg" style="width: 314.249pt; height: 149.250pt;"
                      width=419 height=199 border=0>
                      </div>
                      <p class="BodyText"> </p>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Click
                      <span class="FM_Label">Done</span> when the transfer is completed.</p></li>
                      </ol>
                      <div style="text-align: center;" align=center>
                      <implicit_p><img id=18 src="ide300019.jpg" style="width: 320.999pt; height: 238.499pt;"
                      width=428 height=318 border=0>
                      </div>
                      <p class="BodyText"> </p>
                      <h2>How to Create a New Directory</h2>
                      <ol start=1><li style="list-style: decimal;" type=1 class="p-NumList"><p
                      class=NumList>Select <span class="FM_Label">File&gt;File Transfer</span>.
                      This opens the File Transfer dialog. </p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Select
                      where to place the new folder.</p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">In
                      the File Transfer dialog, select <span class="FM_Label">File&gt;New Folder</span>.
                      This opens the Create New Folder dialog. </p></li>
                      <div style="text-align: center;" align=center>
                      <implicit_p><img id=19 src="ide300020.jpg" style="width: 264.000pt; height: 94.499pt;"
                      width=352 height=126 border=0>
                      </div>
                      <p class="BodyText"> </p>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Type
                      the new folder name. </p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Click
                      <span class="FM_Label">OK</span>. The new directory folder appears in the
                      directory structure.</p></li>
                      </ol>
                      <div style="text-align: center;" align=center>
                      <implicit_p><img id=20 src="ide300021.jpg" style="width: 320.999pt; height: 238.499pt;"
                      width=428 height=318 border=0>
                      </div>
                      <p class="BodyText"> </p>
                      <h2>How to Move a File or Directory</h2>
                      <ol start=1><li style="list-style: decimal;" type=1 class="p-NumList"><p
                      class=NumList>Select <span class="FM_Label">File&gt;File Transfer</span>.
                      This opens the File Transfer dialog. </p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Select
                      the file to move.</p></li>
                      <div style="text-align: center;" align=center>
                      <implicit_p><img id=21 src="ide300022.jpg" style="width: 320.999pt; height: 238.499pt;"
                      width=428 height=318 border=0>
                      </div>
                      <p class="BodyTextInd"> </p>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">In
                      the File Transfer dialog, select <span class="FM_Label">File&gt;Move Folder/File</span>.
                      This opens the Select Move Destination dialog. </p></li>
                      <div style="text-align: center;" align=center>
                      <implicit_p><img id=22 src="ide300023.jpg" style="width: 280.499pt; height: 214.500pt;"
                      width=374 height=286 border=0>
                      </div>
                      <p class="BodyText"> </p>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Highlight
                      where to move the file. </p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Click
                      <span class="FM_Label">OK</span>. </p></li>
                      </ol>
                      <h2>How to Rename a Directory or File</h2>
                      <ol start=1><li style="list-style: decimal;" type=1 class="p-NumList"><p
                      class=NumList>Select <span class="FM_Label">File&gt;File Transfer</span>.
                      This opens the File Transfer dialog. </p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Select
                      the file to rename.</p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">In
                      the File Transfer dialog, select <span class="FM_Label">File&gt;Rename Folder/File</span>.
                      This opens the Rename File/Folder dialog.</p></li>
                      <div style="text-align: center;" align=center>
                      <implicit_p><img id=23 src="ide300024.jpg" style="width: 278.249pt; height: 94.499pt;"
                      width=371 height=126 border=0>
                      </div>
                      <p class="BodyText"> </p>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Type
                      the new name. </p></li>
                      <li style="list-style: decimal;" type=1 class="p-NumList"><p class="NumList">Click
                      <span class="FM_Label">OK</span>. </p></li>
                      </ol>
                      </body>
                      </html>

                      • 8. Re: Missing text in RoboHelp 7 when previewing/generating Frame files
                        dwc3 Community Member

                        Below is a snippet from one of the output htm topics. I put the new "<head>" in. Do I leave the second "<META http-equiv>" that's below it in? Or is it replaced with the new bit?

                         

                         

                        <HTML>

                        <HEAD><META http-equiv=”X-UA-Compatible” content=”IE=EmulateIE7″ />
                        <META http-equiv="Content-Type" content="text/html; charset=utf-8">
                        <TITLE>Directories_and_Sample_Files</TITLE>
                        <meta name="generator" content="Adobe RoboHelp - www.adobe.com">
                        <link rel="stylesheet" href="upocs1_ns.css"><script type="text/javascript"

                        language="JavaScript" title="WebHelpSplitCss">
                        <!--
                        if (navigator.appName !="Netscape")
                        {   document.write("<link rel='stylesheet' href='upocs1.css'>");}
                        //-->
                        </script>
                        <script type="text/javascript" language="JavaScript" title="WebHelpInlineScript">
                        <!--
                        function reDo() {
                          if (innerWidth != origWidth || innerHeight != origHeight)
                             location.reload();
                        }
                        if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == "Netscape")) {
                        origWidth = innerWidth;
                        origHeight = innerHeight;
                        onresize = reDo;
                        }