17 Replies Latest reply on Mar 2, 2016 9:31 PM by jamesk32010447

    Adobe reader has stopped working

    MEMRY Level 1

      Just got a new computer running Windows 7 and downloaded Adobe Reader 10.1.2 version and get this message:   Adobe Reader has stopped working...

      A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

       

      I have tried uninstalling and reinstalling and the same.  I have also tried the repair option and nothing. Any other ideas? 

        • 1. Re: Adobe reader has stopped working
          Zoher Neemuchwala Level 1

          Please see if the solution posted in the KB article below works for you:

          http://kb2.adobe.com/cps/928/cpsid_92870.html

          • 2. Re: Adobe reader has stopped working
            MEMRY Level 1

            still didn't work. any other ideas?

            • 3. Re: Adobe reader has stopped working
              IDMom Level 1

              I am having the exact same problem on a new HP laptop running Windows 7.  Adobe Reader won't even open.  I can't view documents, let alone print (which the above suggestion seems to be regarding).  I tried repairing the pre-installed version of Adobe X, uninstalling it, and reinstalling from a freshly downloaded version.  Nothing.  Same error message...  Any help would be appreciated.

               

               

              Follow-up:  I found the page that allows you to choose which version you want to download rather than having it auto-detect which one.  It offered version 9 as well as 10 for Windows 7.  I tried version 9 and it seems to work.  Not a real fix, but a good temporary one that doesn't require any 'hacking'.  Just thought I'd share this finding in case it helps someone else.  I hope it's only temporary, though.  I'd still really like to be able to use the most current version...  (hint, hint, to Adobe or Windows folks, whoever need to make the changes...)

              • 4. Re: Adobe reader has stopped working
                Ankit_Jain Adobe Employee

                Please try and install the latest version of Reader (i.e. version 10.1.3) from http://get.adobe.com/reader

                Is the issue still existing with Reader 10.1.3 as well?

                 

                If it does, please let me know the following details:

                1. What is the exact error message that you are receiving. Please post a screenshot of the same if possible.

                2. Which Antivirus software are you using? Does disabling the Antivirus software temporarily help?

                3. in your knowledge do you have any 3rd party plug-ins installed for Reader X?

                • 5. Re: Adobe reader has stopped working
                  IDMom Level 1

                  Yes, I'm getting the same error with 10.1.0 MUI that was pre-installed on

                  my new machine and with 10.1.3 from a current download.  Yes, I uninstalled

                  and restarted between installations.

                   

                  1)  Error message (in a small window):

                   

                  Adobe Reader has stopped working

                   

                  Windows is checking for a solution to the problem...

                   

                  Then nothing happens - no follow up message and the program does not open.

                   

                  2)  Disabling the antivirus does not help.  I was actually running with no

                  antivirus at all the first time I got the error.  I have not been able to

                  get any version of Acrobat X to run on this machine under any conditions.

                  Once i tried to do a repair and it tried to run in Win XP compat mode.

                  Even that failed.  (Sorry, I didn't write down that error message but it

                  had to do with not being able to open in safe mode.)

                   

                  3)  I am not aware of any 3rd party plug-ins installed.  As I mentioned

                  above, I have not ever been able to get it open so anything there is would

                  have been pre-installed from the factory.

                   

                  I'm running an HP Pavilion dv7 with Windows 7 SP1 and it has been

                  installing updates constantly so all updates should, hypothetically, be

                  there from Microsoft.

                   

                  The only solution I've found so far is to go back to Reader version 9.5.1

                  which will install properly and open.

                   

                  Note:  Every installation attempt with any version of Adobe Reader has said

                  it was a successful install.  Versions of X just won't open...

                   

                  Thanks for your help.  Hopefully this issue gets resolved quickly.

                  • 6. Re: Adobe reader has stopped working
                    dpete3 Level 1

                    I have the same problem can't get reader to work at all on windows 7........nothing seems to work

                    • 7. Re: Adobe reader has stopped working
                      MEMRY Level 1

                      I finally had to uninstall the current Adobe reader 10.1.3 version and install version 9..everything seems to be working fine now. I suggest to try that.  I don't know if it is Adobe and Windows 7 not working together.

                      • 8. Re: Adobe reader has stopped working
                        dpete3 Level 1

                        Thanks, I'll try that

                         

                        [auto-quote removed by host]

                        • 9. Re: Adobe reader has stopped working
                          dpete3 Level 1

                          Thank you...looks like that worked

                           

                          [auto-quote removed by host]

                          • 10. Re: Adobe reader has stopped working
                            PookieHOS Level 1

                            I have uninstalled and reinstalled 3 times. I ran a C Cleaner, registry cleaner, I am running Windows 7 and everything seems to be working. In Google Chrome when I try to open it just is a never changing grey page with the circle arrow. In IE 9 it say Adobe reader has stopped working, windows searchig for a soluion. Then it tells me that it is working fine. Well it's not because I cannot open any.pdf files. I cannot open them from file explorer either. I get an error every time saying Adobe reader has stopped working. When I try to open Adobe reader it does not open but immediately says it has stopped working? I have restarted computer, reinstalled? Now what? Please help!!!!!

                            • 11. Re: Adobe reader has stopped working
                              MEMRY Level 1

                              If you are trying to run version 10.2 or higher it will not work. What I had to do was finally install version 9 then it worked. Good luck

                               

                              Missy

                              • 12. Re: Adobe reader has stopped working
                                PookieHOS Level 1

                                I finally did this and now am running version 9.5 and it seems to be working just fine again. Thanks!

                                • 13. Re: Adobe reader has stopped working
                                  brandonLancaster Level 1

                                  Great! What was the page to install Reader version 9? Would you mind sharing the URL? Thanks!

                                  • 15. Re: Adobe reader has stopped working
                                    cpdvideo Level 1

                                    Still getting the error windo with this info:

                                    Adobe Reader has stopped working

                                    A problem caused the program to stop working correctly.

                                    Windows will close the program and notify you if a solution is available.

                                     

                                    Windoes never closes the program ... no a solution never comes.
                                    HELP!

                                    • 16. Re: Adobe reader has stopped working
                                      ronio42650903 Level 1

                                      It looks like you work for Adobe. Is there no more permanent free reader available? I installed this newer DC version (didn't seem to be an option) and now it says that my free "trial" is over and I can get a generous purchase price. Maybe I am misunderstanding. I don't really use pdf much except when it comes in docs from another trusted source and I have to open it. Would like to understand this situation better. Like is there a free simple reader available? I will just reinstall that if there is.

                                      • 17. Re: Adobe reader has stopped working
                                        jamesk32010447 Level 1

                                        Acrobat Reader and Acrobat Manager has stopped working.

                                        Running Windows 7 with all updates from Windows(now at 1127 updates).

                                        Adobe Acrobat 9 Pro Windows(Student Teacher Licensing.

                                        Please advise.