3 Replies Latest reply on Apr 26, 2016 7:35 AM by richardt72087773

    Re-install of CS3 on Windows 7 Fails




      Out of the blue all the programs in CS3 stopped working on Windows 7.   I received the message stating that the licensing stopped working.  After an chatting with a tech and going through the license recovery tool, and all the other options he gave...I was advised to un-install and re-install.  I un-installed, also I used the CS3 cleaner tool.  When I go to re-install, I'm prompted with the message: "The file AdobePDF.dll is needed".  I Googled the meaning of this and followed instructions found on Adobe's site.  I was able to locate and copy the AdobePDF.dll to my desktop and tried to browse to it in order to continue the install.  However, every time the install fails.  There is no specific error given on the failure.


      I tried chatting with a tech about this but received the classic "I'm sorry, since you are facing an issue with Design Premium  CS3 and the latest version is Design Premium CS5.5, we're unable to provide Chat or Phone support for your product".


      I do not want to be forced upgrade as this is not cost effective.  We paid good money for this software and expect that it works.  I'm not using any goofy third party registry cleaners nor have I made any changes to my OS.  I've seen other people have this issue, but no solutions were posted.  If someone could reply to this I would be grateful as I have wasted now two days.





        • 1. Re: Re-install of CS3 on Windows 7 Fails
          Mylenium Most Valuable Participant

          You have installed a newer version of Acrobat/ Reader and its messing with your CS3. Uninstall each and every shred of Adobe software, delete the caps.db and then try again.



          • 2. Re: Re-install of CS3 on Windows 7 Fails
            Coop_1111111 Level 1

            A big thank you to Mylenium.  I followed all your instructions and the re-install was a success.  Much appreciated!

            • 3. Re: Re-install of CS3 on Windows 7 Fails
              richardt72087773 Level 1

              Hello Mylenium:


              I hope all is well.  I recently ran into the same issue where CS3 would not open after running perfectly for over a year on this same Windows 7 Professional computer.  The first error message stated:


              "DDE Server Window: Photoshop.exe - System Error"

              "The program can't start because ScCore.dll is missing from your computer. Try reinstalling the program to fix this problem."


              The after clicking OK on the window, I got the following error message:


              "DDE Server Window: Photoshop.exe - Fatal Application Exit"

              "The specified module could not be found. C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS3\Client\3.0.0\VersionsCue.dll"


              I have followed your instructions by removing all Adobe products (I could not locate cab.db), ran the cleaner, disabled my anti-virus and firewall and tried to reinstall CS3.  Unfortunately, it does not install properly.


              The following are installed:

              - Adobe Version Cue CS3 Server

              - Shared Components


              But the following are not installed:

              - Adobe Creative Design Suite 3 Standard - Component install failed

              - Adobe Illustrator CS3 - Component install failed

              - Adobe InDesign CS3 - Component install failed

              - Adobe Photoshop CS3 - Component install failed


              I have also tried to install them one at a time without success.


              I am at my wits end and need to get these reinstalled as they are used frequently.


              Any help that you can provide would be greatly appreciated.