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Tree structure does not work in FireFox

New Here ,
Apr 24, 2012 Apr 24, 2012

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I want to know how to make the tree structure actually work in Firefox (later versions such as 9, 10, or 11)

The tree structure is the expand/collapse -/+ that is available in the CONTENTS tab

It works fine in IE, does not work at all in FF.

I am using Robohelp 9.

Could not find an answer in the help nor online.

Does anyone know how?

According to Adobe's Robohelp help guide, the lastest version of IE, FF and Chrome are supported.

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LEGEND ,
Apr 24, 2012 Apr 24, 2012

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Welcome to our community

Are you referring to the structure you get when you generate WebHelp? Or are you instead referring to clicking Insert > HTML Help Controls >  Table of Contents...

If the former, it should be working but may require some detective work as to the settings you have in your Single Source Layout recipe. If the latter, I think that particular thing may have stopped working a while back. I haven't tested in a long while but memory seems to tell me it failed somewhere along the way with certain browser upgrades and higher security and all.

Cheers... Rick

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New Here ,
Apr 24, 2012 Apr 24, 2012

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Thanks Rick for responding so quickly.

Sorry for not being clear.

I meant what was visible in the generated help.

What is interesting is it works just fine in IE. I wonder what is different enough that it doesn’t work in FF. Any ideas?

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LEGEND ,
Apr 24, 2012 Apr 24, 2012

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Hi there

Can you post a screen capture of what you are seeing? Or even better, perhaps record using ScreenR or Jing and post a link to the recording so we can see first hand?

http://www.screenr.com/

http://www.techsmith.com/Jing

Cheers... Rick

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New Here ,
Apr 25, 2012 Apr 25, 2012

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Rick, perhaps screen shots will do?

As you can see from the IE version, the chapters can be expanded to show the topics

In the FF version, clicking on the title of the chapter does nothing, it won’t expand and open.

Appreciate any advice you can provide. tx

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LEGEND ,
Apr 25, 2012 Apr 25, 2012

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Hi there

Sorry for the delay. Long day yesterday while I was facilitating a class.

If you attached screen shots to an email reply, please note that these don't survive the trip to the forum world. Please take a look at the thread linked below. It describes what you need to do to show screen shots for us.

Click here to view

Cheers... Rick

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