22 Replies Latest reply: Sep 1, 2013 1:45 PM by LiverWater RSS

    I can't open any PDF files?

    mshabpareh

      I can't open PDF files anymore what happened?

        • 1. Re: I can't open any PDF files?
          Jeff A Wright Adobe Employee

          Do you have Adobe Reader or have you purchased a version of Adobe Acrobat?  If so which version?  Also which operating system are you using?

          • 2. Re: I can't open any PDF files?
            mshabpareh Community Member

            Hello

            I downloaded Adobe Reader and I have a MAC (Lion).  I used to be able to

            open PDF with what I have and then all of a sudden it stopped working and I

            have to save them and then open them and sometimes it works and sometimes it

            doesn't so I am not sure what happened.   Do you know what could have

            happened?

            • 3. Re: I can't open any PDF files?
              Jeff A Wright Adobe Employee

              Moving this discussion to the Acrobat Installation & Update Issues forum.  If you could also please respond with the error message you receive when you try to open your PDFs?

              • 4. Re: I can't open any PDF files?
                PCD in Alameda

                I have tried some solutions -- like putting Firefox in the 32-bit mode

                I use both Safari and Mozilla on my MacAir OS 10.7.3

                Tried to download Adobe Reader (although it's supposed to come with my purchased Acrobat 9 XPRO), but I get eh message that "another instance of Adobe is running...." but there isn't.

                Obviously this is a problem for many....but Adobe hasn't offered any help other than to go to this forum -- but there isn't any clear cut solution?

                • 5. Re: I can't open any PDF files?
                  PCD in Alameda Community Member

                  By the way, I decided to try opening the pdf files using my old Dell (for which I bought the Adobe Creative Suite 5 Design Premium) and I am able to open pdf files using Mozilla Firefox

                   

                  So the problem isn't with Firefox...

                   

                  The problem is how Adobe works with the MAC. And for my MACAir, I bought the Acrobat Acrobat XPRO

                   

                  So I truly expected to get some help from Adobe since I did buy the product and not mrerely downloaded a free software instead of being referred to the forum to try and find a solution for a problem they created.

                  • 6. Re: I can't open any PDF files?
                    opquilt

                    I'm having the same trouble, as is my husband.  Downloaded latest Adobe update--and PDF files won't download.  Actually the download window doesn't even function anymore, but it's probably because I'm not able to download anything.  No error message.  Just. . . nothing.  Firefox is the browswer, Lion the OS.  When in Safari, I can access a small menu when I click on the PDF image which will then allow me to save it.  But nothing with Firefox.  Husband contacted his Mac specialist on campus (we're both educators) and he said to access the root level file and remove the Adobe plug-in and then go back to Firefox and install the PDF viewer, but I can't replicate that on my machine.  (Root level?  Really?)  Sounds like a problem.  Can you fix it?

                    • 7. Re: I can't open any PDF files?
                      Aussat_Sparky

                      As Jeff has asked, what error mesage do you receive when you try and open any pdf files in finder?

                      It may be the linkage to the default program has changed.

                      Use this url to check on the default link, and change it to Preview or Acrobat Pro or Adobe Reader.

                      http://www.macworld.com/article/1154861/changedefaultapp.html

                      • 8. Re: I can't open any PDF files?
                        opquilt Community Member

                        Um.  That's not the problem, because I could go into Safari and use their onscreen tools to download and view.  Apparently this all happened in the last update for Firefox for Macs.  This is how we fixed it (courtesey of our Mac tech on campus):

                        Go to the hard drive--

                        Then Library--

                        Then Internet Plugins.

                        At the top of the list are two Adobe plugins.

                        Delete those.  Restart the browser.

                         

                        It should work fine now.

                         

                        Again.  There were no error messages.  There was just a blank page and no action in the download menu, nothing showing up on the desktop.  But deleting the Adobe plugins worked.  Hope this can help others!  (And maybe those at Adobe, who might want to be aware of this problem.)

                        • 9. Re: I can't open any PDF files?
                          opquilt Community Member

                          See my posting at the bottom of this for how we fixed it.  Good luck!

                          • 10. Re: I can't open any PDF files?
                            opquilt Community Member

                            I posted on how we fixed it, in case you're interested.  Over and Out.

                            • 11. Re: I can't open any PDF files?
                              Aussat_Sparky Community Member

                              My reply was directed at the original post to mshabpareh, using Safari and Reader on a MAC (Lion), and not trouble with firefox.  Yet to be solved.

                              • 12. Re: I can't open any PDF files?
                                mshabpareh Community Member

                                Hi

                                I don't know what the problem is but Safari seems to work better but I still

                                can't open PDF.  Sometimes I can download them and save them on my desktop

                                and then open them but all of a sudden I am not sure what happened but I

                                can't opened Adobe.  And I haven't gotten any help from anyone.  If I do I

                                will let you know.  Thank you for responding.

                                • 13. Re: I can't open any PDF files?
                                  opquilt Community Member

                                  See my posting on the forum (above).  We had the same thing, and now my brother has the problem.  Ours happened in Firefox, but it's worth trying as well for Safari, as the problem is in the Internet Library file on the hard drive.  Do this:

                                   

                                  Go to the hard drive--

                                  Then Library--

                                  Then Internet Plugins.

                                  At the top of the list are two Adobe plugins.

                                  Delete those.  Restart the browser.

                                  • 14. Re: I can't open any PDF files?
                                    osjka

                                    Here is a troubleshooting guide that helped me to make it work with 10.8 Mountain Lion, Firefox 14.0.1 and Acrobat 10.1.4:

                                     

                                    http://www.pdfshareforms.com/pdf-forms-on-mac-with-firefox/

                                    • 15. Re: I can't open any PDF files?
                                      gabrielnar

                                      Long Path Tool helped me in this situation.

                                      http://PathTooDeep.com

                                      • 16. Re: I can't open any PDF files?
                                        gabrielnar Community Member

                                        Don't reply to forum posts which are more than 12 months old

                                        and leave forum replies to forum posts which are looking for solution which

                                        will allow delete, copy long path files.

                                        • 17. Re: I can't open any PDF files?
                                          Jane Bartel

                                          this worked, thank you, I can finally open my pdf's again

                                          • 18. Re: I can't open any PDF files?
                                            leonbkln

                                            Opquilt ..you are, as Ralph Cramden used to say to Alice, "The Greatest" ...as a researcher the problem described was extremely frustrating...solved now in a nonce with your brilliant, generously offered suggestion...I am in your debt sir/madam....

                                            • 19. Re: I can't open any PDF files?
                                              mmieg934

                                              couldnt find adobe plugins to delete.  used spotlight.   -----  i installed and unistalled acrobat reader for mac on leopard 10.5.8.  using safari as the web browser.  tried to open a pdf on safari.  nothing happened.  got a message that "adobepdfviewer.plugin" (this may not be the exact text that is why it is in quotes).  followed opquilt direction on how to restore safari/web browser to open pdfs again.  there was nothing in the library/internet plugins for me to delete.  went to spotlight and typed in "adobepdf" this showed me 2 adobe plugin files (exactly where opquilt said they were!! why i didnt see them when i used Finder to go there i dont know... wasnot logged in as administrator, perhaps).  i selected them and deleted them in spotlight.  had to enter the administrator user name and password before they were deleted.  now it works just opquilt said it would.

                                              • 20. Re: I can't open any PDF files?
                                                Neskowin

                                                Fixed it right away. Thank you.

                                                • 21. Re: I can't open any PDF files?
                                                  sardove

                                                  Hi,

                                                   

                                                  Is there someone I could speak with to get this issue resolved for me, as well? I have been contacting different sectors of Adobe's contact line, have tried fixing the issue (not being able to open PDF files) myself, have tried looking on the internet and cannot find any sort of solution. Is there someone I could speak with directly so that I can start viewing PDF files?

                                                  • 22. Re: I can't open any PDF files?
                                                    LiverWater

                                                    Not sure, but I read some of these posts and may not be exctly what I am experiencing.

                                                     

                                                    I using a mac with all the lastest updates.

                                                     

                                                    I have version 11.0.03 of Adobe Reader

                                                     

                                                    When I use Safari to view a .PDF file, I can view it with no problems.

                                                     

                                                    The problem comes after I SAVE that file.  So when I'm viewing a site such as http://www.lightroomqueen.com/downloads/shortcuts/lightroom_shortcuts_40_mac.pdf and then in Safari I go... FILE>SAVE AS...and select that default file name with it's .pdf extension it does save to that detination.  But...when I try to open that .pdf file I receive this messege:

                                                     

                                                    "There was an error opening this document. The root object is missing or invalid."

                                                     

                                                    How do I correct this issue please?