3 Replies Latest reply: Apr 26, 2012 11:01 AM by AKShot Branched from an earlier discussion. RSS

    'Photoshop has stopped working' (branched)

    AKShot Community Member

      I am working with a new system running win 7 pro with all the latest updates.  I just purchased CS5.5 Web Premium and installed it.  DW and AI are working but I cannot get PS to stay up long enough to do anything at all before I get the "Photoshop has stopped working ... " message as described here for ID.  It sound very much like the same bug.  I have both the 64bit and the 32 bit versions and they both behave exactly the same.

       

      Ron

        • 1. Re:  'Photoshop has stopped working' (branched)
          John Hawkinson CommunityMVP

          (I have branched your post off and moved it into the Photoshop forum.)

           

          No, it is not the same problem. "has stopped working" messages merely indicate the proggram has failed. There's no chance it is the same problem as InDesign. Hopefully the Photoshop folks have some ideas.

           

          You don't mention whether InDesign has the problem.

           

          You might try downloading the Photoshop CS6 Public Beta and seeing if it fixes the problem for you. If you just purchased CS5.5 you'll be entitled to a free upgrade to CS6 anyhow.

          • 2. Re:  'Photoshop has stopped working' (branched)
            P Spier CommunityMVP

            John Hawkinson wrote:

            You don't mention whether InDesign has the problem.

            That's because Web Premium doesn't incude InDesign.....

            • 3. Re:  'Photoshop has stopped working' (branched)
              AKShot Community Member

              Hi John, Peter:

               

              Well it could be the same problem.  In my case I now believe it was the nVidia driver, but went through hell getting it fixed.  In the process of updating all my system drivers I flashed the mobo BIOS and although that worked Win 7 decided it now had some new ideas about booting into a diff version of Windows. Got that fixed by disconnecting the SATA cables from 3 other drives so Windows would see the right one and doing Win 7 repair.  Then I uninstalled the nVidia and reinstalled (same version - I had upgraded this right away when I had problems!), but the last time I noticed a check box to do a clean install.  I checked for clean and after the driver reinstalled my Photoshop CS5.1 now appears to run perfectly

               

              Sorry I got into the ID pile.  A search on the problem put me here initially.  But just in case you have nVidia display cards, make sure you find that clean install check or it will keep whatever is the problem when you reinstall those drivers.

               

              Cheers,

              Ron