8 Replies Latest reply on Apr 26, 2012 6:16 AM by Small Town Gal

Can't publish or "put" files to remote server

Small Town Gal Apr 25, 2012 10:40 PM

Dear All,

I can't publish my website to the remote server, even though everything seems to be working properly with connection to the remote server. No error messages and the successful connection message appears. I have emptied out the Safari cache but still do not see the updates appearing on the website. I'm working with Dreamweaver CS5.5 on a Mac Pro with Snow Leopard 10.6.8. Very frustrating.

Small Town Gal

1. Re: Can't publish or "put" files to remote server

John Waller Apr 25, 2012 10:47 PM (in response to Small Town Gal)

In your Remote Site definition in DW, what have you entered for the Root Directory?

It's usually something like "public_html" (without the quotes).

If that part is OK, what do you actually see in the DW Files panel when you view the Remote Site?
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2. Re: Can't publish or "put" files to remote server

Small Town Gal Apr 25, 2012 10:50 PM (in response to John Waller)

The root directory is blank.
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3. Re: Can't publish or "put" files to remote server

bregent Apr 25, 2012 10:59 PM (in response to Small Town Gal)

>The root directory is blank.

Then you are probably publishing to the wrong location - the directory above the 'site' root. Where does your host tell you to put your html files? As John suggests, it's often 'public_html', but it could be something else and it's possible that it should be left blank. You need to check your instructions from your host to be sure.
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4. Re: Can't publish or "put" files to remote server

Small Town Gal Apr 25, 2012 11:05 PM (in response to Small Town Gal)

When I entered what the server provider gave me, /admin, I could not connect. When II left the root blank, I was able to connect. I just now looked at the remote server info and entered that file information and was also able to connect, then deleted the cache, "put" files again, but still no updates.
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5. Re: Can't publish or "put" files to remote server

bregent Apr 25, 2012 11:10 PM (in response to Small Town Gal)

Who is your host and what plan do you have?
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6. Re: Can't publish or "put" files to remote server

Small Town Gal Apr 25, 2012 11:14 PM (in response to bregent)

I'm with netsonic.net -- not sure of the plan, but didn't have any problem uploading with CS3 which was my last version. Trying to update a website from a CS3 version to the CS5.5 version of Dreamweaver. The log says that 250 CWD command successful
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7. Re: Can't publish or "put" files to remote server

John Waller Apr 26, 2012 12:19 AM (in response to Small Town Gal)

Small Town Gal wrote:

The root directory is blank.

According to NetSonic's website, the root directory should be "public_html"

http://helpdesk.netsonic.net/support/index.php?/Knowledgebase/Article/View/104/13/ftp-file zilla-tutorial
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8. Re: Can't publish or "put" files to remote server

Small Town Gal Apr 26, 2012 6:16 AM (in response to John Waller)

Dear All,

I've solved the problem. For some reason Netsonic was creating another subfolder within my root file and everything was publishing to that sub-file instead of replacing the old main file directory. When I saw what was happening in the remote site file directory, I sent my "put" file to the new file that had been created and everything worked fine. By the way, "public_html" did not work as a root directory, either -- but the problem is solved, so that's the main thing. Thanks to all who replied.
Small Town Gal
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