9 Replies Latest reply: Apr 26, 2012 11:16 AM by LittleBigJoe RSS

    how does one escalate truly terrible support responses


      I just got the most cursory support response that seems to show a total lack of understanding of the problem (how teh system handles email).


      I am used to poor responses, sometimes too often, but am patient because I know people are busy and sometimes things are overlooked.


      I also know that the people in charge want to improve support, so I want to esclate this particular response. Can anyone tell me how to do so?