31 Replies Latest reply: Jul 20, 2015 2:03 PM by crownsnewarchitects RSS

    Unable to drag and drop

    asramnath Community Member

      Hi,

       

      I am unable to drag and drop the files (even .psd) into CS6 beta from my folder. Any solution for that? Please let me know. My OS is windows 7 U 64 bit.

       

      Thanks,

      Ramnath.

        • 1. Re: Unable to drag and drop
          John Waller MVP

          What exactly happens when you try?

          • 2. Re: Unable to drag and drop
            Trevor.Dennis MVP

            I can't think of any legit reason why CS6 would lock files out.  Have you tried resetting preferences?  (hold down Shift Alt Ctrl as you launch CS6)

            • 3. Re: Unable to drag and drop
              c.pfaffenbichler Community Member

              Does regular opening via menu or shortcut work?

              • 4. Re: Unable to drag and drop
                Curt Y Community Member

                Check to make sure you files have not be recalssified as "read only".  Know it sounds too simple, but this does happen.

                • 5. Re: Unable to drag and drop
                  James_Affleck Community Member

                  I've had this same issue.  Photoshop CS6 x64 on Windows 7.  I can only open using Ctrl + Alt + Shift + click because my user account is pretty locked down at work so I have to open as an admin.
                  When I try dragging any files in I get a big circle with a slash through it (like the ghostbusters logo minus the ghost). And it won't open.  I have to use the file > open menu, and paste in my folder to get to the file to open.  This is a workaround but less than ideal as you can imagine (when you want to open a bunch of files at once like I usually do, or open files from various folders).

                   

                  Running in CS 6 64 bit I don't get the dialog asking to delete the Adobe Photoshop Settings file either (in 32 bit I do get it with ctrl + shift + alt + click).

                  It won't open for me unless I run as administrator in 32 bit though

                  (complains both "Could not open a scratch file because the file is locked,

                  you do not have necessary access permissions, or another program is using the file.Use the 'Properties' command in the Windows Explorer to unlock the file."

                  and gives the error

                  "Could not initialize Photoshop because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file.")

                   

                  Exact version I'm running is Version 13.0 20120305.m.415 2012/03/05:21:00:00

                  Hopefully all this helps people with some ideas on how to fix it.

                   

                  The read-only thing is a good train of thought, but unfortunately isn't the issue because Photoshop should be able to open the fiels even if they're read only, it should theoretically just blow up if you try to save them, and also they wouldn't be able to be opened from the regular file menu if that were the issue and saved back to that same original filename at its original location (which can be done with them).

                  • 6. Re: Unable to drag and drop
                    asramnath Community Member

                    Sorry not attending this forum for the last two weeks. I was out of station.

                     

                     

                    John Waller wrote:

                     

                    What exactly happens when you try?

                     

                    Nothing happens. A stop icon (circle with slash) appears when I try to drop the PSD/other files. In general, it happens in all applications when we try to open non-related files.

                    • 7. Re: Unable to drag and drop
                      asramnath Community Member

                      c.pfaffenbichler wrote:

                       

                      Does regular opening via menu or shortcut work?

                      Only "drag and drop" is not working. But via menu or shortcut are working well asusal.

                      • 8. Re: Unable to drag and drop
                        asramnath Community Member

                        Trevor.Dennis wrote:

                         

                        I can't think of any legit reason why CS6 would lock files out.  Have you tried resetting preferences?  (hold down Shift Alt Ctrl as you launch CS6)

                        CS6 did not lock the files.

                         

                        I have changed the preferences for

                        1. Rulers (Points to pixels),
                        2. Memory Level Increased
                        3. Location of Scratch Discs to D and F (It was C by default)

                         

                        I have doubt. If I open the application as an ADMINSTRATOR, will it happen?

                        • 9. Re: Unable to drag and drop
                          asramnath Community Member

                          Curt Y wrote:

                           

                          Check to make sure you files have not be recalssified as "read only".  Know it sounds too simple, but this does happen.

                          I'm sure. It's not Read Only.

                          • 10. Re: Unable to drag and drop
                            asramnath Community Member

                            James_Affleck wrote:

                             

                            I've had this same issue.  Photoshop CS6 x64 on Windows 7.  I can only open using Ctrl + Alt + Shift + click because my user account is pretty locked down at work so I have to open as an admin.
                            When I try dragging any files in I get a big circle with a slash through it (like the ghostbusters logo minus the ghost). And it won't open.  I have to use the file > open menu, and paste in my folder to get to the file to open.  This is a workaround but less than ideal as you can imagine (when you want to open a bunch of files at once like I usually do, or open files from various folders).

                             

                            Running in CS 6 64 bit I don't get the dialog asking to delete the Adobe Photoshop Settings file either (in 32 bit I do get it with ctrl + shift + alt + click).

                            It won't open for me unless I run as administrator in 32 bit though

                            (complains both "Could not open a scratch file because the file is locked,

                            you do not have necessary access permissions, or another program is using the file.Use the 'Properties' command in the Windows Explorer to unlock the file."

                            and gives the error

                            "Could not initialize Photoshop because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file.")

                             

                            Exact version I'm running is Version 13.0 20120305.m.415 2012/03/05:21:00:00

                            Hopefully all this helps people with some ideas on how to fix it.

                             

                            The read-only thing is a good train of thought, but unfortunately isn't the issue because Photoshop should be able to open the fiels even if they're read only, it should theoretically just blow up if you try to save them, and also they wouldn't be able to be opened from the regular file menu if that were the issue and saved back to that same original filename at its original location (which can be done with them).

                             

                            Yes James you are right. The exact problem happend when open CS6 first time after installation. This is the reason I am still using ADMISTRATOR mode. But Not yet fixed.

                            • 11. Re: Unable to drag and drop
                              Boumr2280 Community Member

                              I have the exact same issue w/ Photoshop CS6 x64 on Windows 7. 

                               

                              Drag and Drop gives the circle/slash deal with CS6 64bit. 

                              No improvement with ctrl + shift + alt + click.

                               

                              The issue is not happening in CS6 32 bit. 

                              • 12. Re: Unable to drag and drop
                                blubbolopolis Community Member

                                Hi Everyone,

                                 

                                I'm also having the same issue, and I'm also running Photoshop CS6 in Win 7 64 bit mode as well, and as an Admisnistrator.

                                 

                                I haven't tried it in CS6 32bit since I didn't install that version.

                                 

                                Thanks for starting this thread. Hope Adobe fixes the issue soon!

                                • 13. Re: Unable to drag and drop
                                  Chris Cox Adobe Employee

                                  Sounds like a corrupt registry issue -- the file extensions are not correctly associated with Photoshop.

                                  The default install adds all the registry entries, so something has gone wrong since then with the registry entries for Photoshop 64 bit.

                                   

                                  Have you used any "system optimizer" programs, or registry cleaners?

                                  • 14. Re: Unable to drag and drop
                                    asramnath Community Member

                                    I am not sure about registry issue, anyway will check it out. I do not use any optimizer or cleaner.

                                    • 15. Re: Unable to drag and drop
                                      ozgirl57 Community Member

                                      I also just had this problem of not being able to drag and drop and while reading this thread realized that it started just after I changed the program settings to "run as administrator" earlier today. I unchecked "run as administrator" and I can now drag and drop again. Unfortunately I had to check "run as administrator" to fix another problem associated with photoshop. I only recently began using windows 7 and have had nothing but problems. Windows 7/photoshop - not lovin it; not even a little.

                                       

                                      I changed my settings in this way:

                                      right click on photoshop shortcut to open the properties dialog box

                                      select compatability tab

                                      checkbox at the bottom under "Privelege Level"

                                      • 16. Re: Unable to drag and drop
                                        justagirl2012 Community Member

                                        After having the same issue for days and trying tons of stuff I found online nothing worked. After messing around in photoshop on my own trying to figure it out I right clicked in the layers panel and clicked on Clip Thumbnails to Document Bounds and BOOM I was able to drag and drop stuff again. It may have been considence but it literally would not work before clicking that so give it a try and see if that works!

                                        • 17. Re: Unable to drag and drop
                                          santosbio Community Member

                                          This is happening with me too. I can fix this increasing the memory usage (in preferences/performance), and I was selected the option "Big and flat" in the same menu. Before this I ran the 64bit version, and in this version the problem was solved.

                                           

                                          (sorry by my poor english, I'm a Brazilian guy (: )

                                          • 18. Re: Unable to drag and drop
                                            James.Affleck Community Member

                                            I was able to get dragging and dropping to work on 64 bit by fixing the scratch disk info.  Apparently for some reason the setting the scratch disk in Edit > Preferences > Performance wouldn't set the preference properly so it wouldn't load up correctly on start.

                                             

                                            If I hold down Ctrl + Alt then click to run Photoshop CS6 (i.e. Start > [Ctrl + Alt + left-click] Phoshop CS6 I can drag and drop programs into the Window.  In my case it's probably because we have restrictive permissions on the C drive because of a program called Deep Freeze (basically the System files are restricted, and can only be modified etc if you enter Admin login credentials).  So that was my issue.  I hope this tip helps out other people.

                                             

                                            [It wasn't a corrupt registry in my case either.  The icons for various image types (jpg, gif, psd, png etc) show an Adobe PS icon, so I know it associated them correctly.  Not a bad guess though for not having seen the problem yourself.]

                                            • 19. Re: Unable to drag and drop
                                              alphadog7 Community Member

                                              I also am unable to drag-drop files into an open PS CS6 (x64 on Win7 x64). First, I can't open PS as a regular user; it complains about scratch file locks. My environmental vraibles TEMP and TMP point to a folder with full control for my login, but appaarently that's not the issue as I cannot start up.

                                               

                                              I cannot start PS CS6 unless I run as administrator. Even then, I cannot drap and drop.

                                               

                                              I did upgrade from CS4.

                                               

                                              Same issue as many above.

                                               

                                              Running with crtl+alt shows drive c: as the scratch disk. Cick "OK" and still no joy. Switching to another drive, E:\ in my case, works (both in PS satrtup and in drag-and-drop). Swtiching back to C:\ causes it to fail once more. Unfortunately, my C: drive is my SSD and I'd love to have PS work from the SSD and not a slower archival HD.

                                              • 20. Re: Unable to drag and drop
                                                drmrking Community Member

                                                I had this drag and drop problem with CS6 64 and Win 7 64. Solved it by not starting CS6 in admin mode.

                                                It's clearly a permissions problem. Mike

                                                • 21. Re: Unable to drag and drop
                                                  Jimmy Papas Community Member

                                                  Solution for Photoshop CC: right-click the photoshop icon > Propreties > Compatibility tab,  and uncheck 'Run this program as administrator'

                                                  • 22. Re: Unable to drag and drop
                                                    Voyard Community Member

                                                    Bonjour, Je pense que là n'est pas le problème. J'ai été confronté à celui-ci à la suite d'une manip hasardeuse dans mes styles de calques, toutes mes images importées s'ouvrait alors avec une importante dominante rose ! J'ai donc cherché à réinitialiser mes préférences... CTRL+****+HALT pendant le lancement de PSCC. Ce qu'on a omis de me dire c'est qu'il fallait les tenir appuyés depuis avant le lancement et jusqu'à l'apparition de la fenêtre de remise à zéro totale du fichier de paramètre de PSCC. Là dessus, impossible de pratiquer le "Glisser/Déposer" de mes images dans PSCC ! En fait, c'est hyper simple et je comprends mal que des cadors tels que vous ne le sachent pas. En fait, il suffit simplement de fermer puis relancher PSCC et tout rentre dans l'ordre. En fait je l'ai fait 2 fois ce matin et les 2 fois ça a fonctionné.

                                                     

                                                    Je pense que cette manip fonctionne depuis les version CS ?

                                                     

                                                    En espérant que ça fonctionne aussi pour vous, Cordialement - Pierre

                                                     

                                                    PS, pour me relire, la traduction de Français en Français  est simplement hallucinante !

                                                    • 23. Re: Unable to drag and drop
                                                      jordan123 Community Member

                                                      Hello! I Am Having the same exact problem but i actually figured it out! I Will Make a video on it so you can see how to but it will still have the Circle with the cross but you will be able to drag anything back into it!

                                                      • 24. Re: Unable to drag and drop
                                                        Rock7885 Community Member

                                                        I had have win 8 64 with same  issue  Aftereffects  cs6 no drag / drop.  However  after reading some post it seem the problem  is user set with Admin security.   I created  a second USER ID w/o Admin properties  and all drag/ drop works fine.  You can set file share folder for new id

                                                        • 25. Re: Unable to drag and drop
                                                          Rock7885 Community Member

                                                          I had have win 8 64 with same  issue  Aftereffects  cs6 no drag / drop.  However  after reading some post it seem the problem  is user set with Admin security.   I created  a second USER ID w/o Admin properties  and all drag/ drop works fine.  You can set file share folder for new id

                                                          • 26. Re: Unable to drag and drop
                                                            Douglas Barnett999 Community Member

                                                            I tried all the solutions mentioned here and elsewhere; nothing worked. However....

                                                             

                                                            Using Win 8.1; PS C6: What worked for me was simple.  Went to Photoshop.exe made a desktop short cut.  Double click, drag and drop works.  Made Tray icon, tested, works.  Made start icon, WILL NOT work !  do not know why latter does not work.

                                                             

                                                            Hope this fix helps some folks.

                                                            • 27. Re: Unable to drag and drop
                                                              Eldorado Theme ART Community Member

                                                              This helped me ...


                                                              Go to Start > Run > then type:  regedit     (then press enter).

                                                              The windows registry editor will now open.

                                                              You now need to follow this route through the registry editor:

                                                              HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Policies > System

                                                              Then Find this Key EnableLUA, Double Click on it and change the Value data from 1 to 0.

                                                              After pressing OK you’ll notice in the task bar a message pops up saying UAC is now disabled and a restart is required.

                                                              After the restart everything will run as it did on Windows 7,  Ensure you’ve untagged “Run as Administrator” on your app shortcuts.



                                                              • 28. Re: Unable to drag and drop
                                                                nicolasLamar Community Member

                                                                If you are running Photoshop as administrator, Try running Bridge as administrator as well. You will be able to drag and drop from Bridge into Photoshop since they are both elevated to administrator rights.

                                                                • 29. Re: Unable to drag and drop
                                                                  Irfan Kachwalla Community Member

                                                                  SOLVED! Thanks so much

                                                                  • 30. Re: Unable to drag and drop
                                                                    erikas58121802 Community Member

                                                                    Yes, to solve it, don't run Photoshop as Administrator. Unable this box when you right click on the icon propertie.

                                                                    • 31. Re: Unable to drag and drop
                                                                      crownsnewarchitects Community Member

                                                                      It happend to me also ,I use to drag pictures to photoshop before, that's when I was using window 7 but after changing my computer which is now using window 8.1 I found it difficult to drag pictures into photoshop .......what I did was this............. right click on photoshop icon on your desktop,  the go to PROPERTY,  then COMPATIBILITY, then go to COMPATIBILITY MODE, then mark the program to run in compatibility mode,  in the flyout below I choosed Windows 8.......and press ok..... I tried it again and it works..... thanks......