RoboHelp HTML crashes

[Guest]

I have a project that just started crashing on open. 8.0.2.208. I don't know what information you may need to help. Let me know. I had just finished importing .htm files from another project.

I've tried renaming the .cpd and using the .hhp. The project crashed on open each time.

[Peter Grainge · Accepted solution]

It likely the problem is related to something in the import. Take a backup of the project even though it is broken at the moment. Then use Windows Explorer to delete the topics created by the import and the CPD

Hopefully the project will then open and just need a minimal cleanup assuming the import is the cause.

Then backup the project again before you attempt to import afresh. See if you can identify anything in the document that might cause problems.

There are topics on my site about importing.

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@petergrainge

[Guest]

That worked, kinda. I deleted the .xpj yesterday when trying to open the project with the .hhp. Today I deleted the imported .htm files and tried the .hhp. Crashed but it created a new .xpj which I was able to open. Now the project is pretty much bare. Have to import all .htm files, reset their properties for master pages and css, and recreate TOC.

I think I'll read your docs on importing. Thanks Peter.

[Peter Grainge]

I meant the CPD as now corrected in my previous reply.

The XPJ should not be deleted except in extreme cases for reasons explained in Opening Projects on my site. How to fix what you have broken that way is covered.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Where would I find information on importing .htm files on your site ( www.grainge.org<http://www.grainge.org> I assume?)?

[Peter Grainge]

Oops! You will not find information on importing HTML files. I was thinking about importing Word docs when I put that in. Apologies.

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@petergrainge

[Guest]

Well, this is interesting. I was pulling all the htm files into the project folders when I got to the last one, where I had done the import yesterday that we think caused the crash, imported the htm files into that project folder (minus the one from yesterday) and it crashed. Got it back up using the .hhp. I think I'll import those .htm files one at a time and see who the culprit is. Sherlock is on the case!

[Peter Grainge]

Baker Street awaits further news.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Stay tuned, Watson!

[Guest]

Sherlock is off the case. Fortunately, we have two versions of our produce that, at this point, are quite similar. I copied the older project to replace my crashed project and am rebranding/updating. Maybe I'll start making backups. Hmmm