14 Replies Latest reply on Apr 30, 2012 10:28 AM by ededman1

Export to PDF problem - need urgent help

jebriskham@tiscali.co.uk Apr 27, 2012 11:09 AM

Folks - I am praying someone can help me please. I have a tight deadline for getting something to the printers.

My HDD on my PC went with a plop this week. New disk is in and all up and running with Adober Creative Suite 5 and Adobe Acrobat 9 pro all re-loaded.

I am having trouble printing a page (which was giving no issues on my previous install) to export to PDF, so I am guessing I have a setting wrong somewhere in Illustrator.

I am trying to export this file to a PDF Print format.

And it comes out in the PDF with a fair bit of the text missing, like this.

I am panicing as I have to get this to the printers within the next hour. Is there anyone that can help me solve this problem please?

1. Re: Export to PDF problem - need urgent help

[Jongware] Apr 27, 2012 11:20 AM (in response to jebriskham@tiscali.co.uk)

Yeah, I can sense you are stressed -- you posted in the InDesign forum! You probably get a faster answer on the Illustrator forum. which can be found here: http://forums.adobe.com/community/illustrator
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2. Re: Export to PDF problem - need urgent help

Peter Spier Apr 27, 2012 11:21 AM (in response to jebriskham@tiscali.co.uk)

Try updating CS5 to 7.0.4. It exports to Press Quality just fine here...
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3. Re: Export to PDF problem - need urgent help

jebriskham@tiscali.co.uk Apr 27, 2012 11:24 AM (in response to Peter Spier)

God that shows you how stressed I am - in the wrong forum, story of my week!

Is the upgrade to 7.04 a free upgrade?
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4. Re: Export to PDF problem - need urgent help

Peter Spier Apr 27, 2012 11:24 AM (in response to Peter Spier)

And I've sent it to you by YouSendIt...
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5. Re: Export to PDF problem - need urgent help

Peter Spier Apr 27, 2012 11:26 AM (in response to jebriskham@tiscali.co.uk)

Help > Updates... and yes, it's free.

And as far as I can tell you're in the right place. You posted a .indd file and the PDF made form it, nothing from Illustrator.
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6. Re: Export to PDF problem - need urgent help

jebriskham@tiscali.co.uk Apr 27, 2012 11:28 AM (in response to Peter Spier)

Sorry Peter - what is Yousendit, I am not familiar with this?

Also - I correct myself, I think I am in the right forum. It's an export of an Indesign file I am having problems with, not Illustrator. I have a typo in my post, more hurry less speed!
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7. Re: Export to PDF problem - need urgent help

Peter Spier Apr 27, 2012 11:32 AM (in response to jebriskham@tiscali.co.uk)

You should be getting an email from YouSendIt.com with a download link, but here it is, just in case https://www.yousendit.com/download/M3BrblFJWlRRR2R3SGNUQw
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8. Re: Export to PDF problem - need urgent help

jebriskham@tiscali.co.uk Apr 27, 2012 11:36 AM (in response to Peter Spier)

Peter you have saved the day. I upgraded to 7.0.4 and everything now exports perfectly. If I could buy you a virtual beer I would, many thanks sir
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9. Re: Export to PDF problem - need urgent help

Peter Spier Apr 27, 2012 12:13 PM (in response to jebriskham@tiscali.co.uk)

Buy your printer a REAL beer, instead.
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10. Re: Export to PDF problem - need urgent help

ededman1 Apr 30, 2012 7:28 AM (in response to jebriskham@tiscali.co.uk)

I am having same problem - but with CS 5.5
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11. Re: Export to PDF problem - need urgent help

jebriskham@tiscali.co.uk Apr 30, 2012 7:41 AM (in response to ededman1)

Hi - the upgrade to 7.04 fixed my problem, and the upgrade was free. I assume such an update can also be done for free with CS 5.5, but not sure?

If you want - PM or email me the file you are trying to export and I will try it for you to see if using 7.0.4 sorts the problem.
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12. Re: Export to PDF problem - need urgent help

ededman1 Apr 30, 2012 7:53 AM (in response to jebriskham@tiscali.co.uk)

hey - on line with adobe support now they are stumped.
i am running current updated software....

the file is 89 mb - are sure you want me to senfd?
may be too large?
but i need to work with it....
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13. Re: Export to PDF problem - need urgent help

jebriskham@tiscali.co.uk Apr 30, 2012 10:11 AM (in response to ededman1)

Gees no my email file won't handle a file that big

But - if you can get it into the cloud on a file share somewhere, or get it somewhere I can FTP it, I will gladly convert it to a PDF for you if you are stuck.
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14. Re: Export to PDF problem - need urgent help

ededman1 Apr 30, 2012 10:28 AM (in response to jebriskham@tiscali.co.uk)

Well aren't you nice
I got it saved as a bunch of seperate PDFs - then combined in Adobe 10 and reduced file size.

Still can't make a SWF though....?
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